Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled Field Service Representative adept at troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 16 years of industry experience.

  • Technical analysis
  • Customer training
  • Project Management
  • Workflow Management
  • Team Supervision
  • Technical Support
  • Technical writing
  • Safety standards and protocols
  • Proficient in using IETM and related documents
  • Proficient in reading blueprints
  • Wiring schematics
  • Operational improvement
  • Communications
  • Customer service
  • Following customer guidelines and processes
Work History
07/2018 to Current
Field Service Representative Baker Hughes Company Vernal, UT,
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Interacted with all necessary partners including customers, upper management and peers.
  • Used Blueprint drawings to aid and assist in troubleshooting on aircraft.
  • Trained customers on theory of operation on numerous different functional systems related to the aircraft.
  • Trained customer on proper aircraft maintenance practices.
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Provided weekly reports to home office and upper management detailing all work related events.
  • Provided customer with troubleshooting solutions that avoided premature removal of parts, saving customer over 2 million dollars in unnecessary replacement of parts.
11/2012 to 07/2018
Production Team Lead Teespring Los Angeles, CA,
  • Managed team performance by training, mentoring, disciplining and motivating [Number] employees.
  • Planned, scheduled and delegated [Type] daily work to team of over [Number] employees.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals with 100% success rate.
  • Safely and effectively completed numerous jobs for Apache product assembly lines.
  • Mentored new hires by relaying information on company procedures, safety requirements and job criteria, and delivered constructive criticism upon completion of job tasks.
  • Always complied with the Boeing safety process and procedures while working on or near aircraft.
  • Helped save Boeing money and time by implementing improvement processes to the assembly tasks. Improvements included bench testing fuel valves before they were installed on aircraft, creating new pressure test for fuel lines where they are installed, and created a safer way to install AFT fuel cells.
  • Analyzed blueprints and work orders to understand specifications and complete accurate assembly of Apache products.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Optimized safety and productivity by regularly cleaning and organizing work zones.
  • Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
  • Cultivated productive and safe atmosphere while supervising team of 6 employees working with aircraft equipment.
  • Guided team to highest overall production success rate on production floor.
08/2008 to 08/2014
15Y United States Army City, STATE,
  • Assisted with aircraft and equipment transport and movement.
  • Completed preventative and reparative maintenance on aircraft electronics and computer systems.
  • Guided and directed team on daily maintenance activities.
  • Supervised team of 5 armament maintainers to provide daily maintenance for Apache fleet.
  • Followed IETM to properly service, maintain and troubleshoot Apache aircraft.
  • Used wire illuminator in the IETM to shoot wires for more in depth troubleshooting.
  • Worked with foreign military and foreign nationals while overseas, providing a bridge for a peaceful and comfortable workplace.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Performed aircraft corrosion control procedures, including washing, polishing and vacuuming.
  • Operated support equipment, including flight line vehicles, as needed.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
  • Maintained, repaired and rebuilt aircraft structures, including fuel, electrical and oxygen systems.
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Obtained fuel and oil samples to check for contamination.
  • Diagnosed faults and developed resolution plans.
  • Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
  • Repaired and installed wiring, connectors, control boxes antennas and other pieces.
  • Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Expected in
: Biochemistry
Maricopa Community Colleges - Paradise Valley Community College - Phoenix, AZ
Expected in 09/2019
Associate of Applied Science: Business Communications
University of Arizona - Tucson, AZ
Expected in 06/2022
Bachelor of Science: Business Communications
University of Arizona - Tucson, AZ
  • Continuing education in Business Communications. Through work and parenthood education has still been made a priority and look to be on track to graduate in 2022.

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School Attended

  • Maricopa Community Colleges - Paradise Valley Community College
  • University of Arizona
  • University of Arizona

Job Titles Held:

  • Field Service Representative
  • Production Team Lead
  • 15Y


  • Associate of Applied Science
  • Bachelor of Science

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