Field Service Professional September 2014 to CurrentLittle Rock, AR
Provided an exceptionally professional experience to customers while installing their alarm system.
Routinely had the most upsells for the Arkansas team - averaged between $2,000 to $3,000 per month.
Efficient with power tools and hand tools such as drills, pull chains, stud finders and glow rods.
Proficiently ran 18/2 gauge electrical wire behind walls from the alarm panel to an outlet.
Meticulously completed customer's contracts.
Ensured proper training of new hires and customers in accordance with company policy.
Proficiently installed home automation equipment including smart thermostats, keyless entry door locks, indoor cameras, outdoor cameras, garage door controllers and doorbell cameras.
Tier 2 Support Desk Technician May 2012 to September 2014Staley Technologies － Little Rock, AR
Contributed to company profitability of $140 million a year through expedient and thorough technical support.
Earned customer satisfaction via quickly devising solutions in regards to register cable/network issues, router and switch port configuration issues, computer and laptop issues, and Access Point issues.
Provided technical support on numerous projects: Electrical projects, register installations, router and switch upgrades/installations, Access Point installations, computer and laptop installations and cable installations.
Successfully supervised, trained and assisted Tier 1 Support Desk Technicians on multiple projects with resolving complex networking and hardware issue with end-users.
Attention to detail ensured expedient and accurate site completion and technician check ins and check outs.
Signal Support Systems Specialist March 2004 to May 2009United States Army － Fort Campbell, KY
Aided in successful base operations and completion of key missions by providing secure and non-secure VoIP phone and internet communications.
Established communication networks through deployment, programming and maintaining satellite communication equipment, routers, and switches.
Created and maintained Active Director Users and applied user permissions.
Sustained the networks through proper installation and cable management of CAT5e cable and troubleshooting end users computers, printers, phones, and other networking issues.
Provided break-fix solutions to end-users.
Staff Training Developer / Instructor April 2009 to June 2011Janus Research Group Inc － North Little Rock, AR
Boosted company earnings through creating informative, detailed and comprehensive training simulators worth several million dollars each.
Training simulators have been approved and used in the United States military and various government agencies such as the FBI, CIA, and Homeland Security.
Extensive knowledge in the Extensible Markup Language Created Training simulators that have consisted of : Various military Asset Tracking and logistical equipment and software.
Communication Shelters and the equipment within.
Various military intelligence equipment.
Unmanned Aerial Vehicle equipment Map reading and symbols.
Advanced company earnings of over twenty million dollars through a successful National Guard training course.
Established an effective classroom through maintaining labs, practical exercises, content, creating and maintaining a Windows 2003 server, Active Directory, student computers and a Microsoft Exchange server.
Created and maintained Active Directory accounts and administered user permissions.
Successfully taught and delegated an average classroom size of twenty National Guard students of various senior and non-senior rank.
Taught students A+ curriculum and prepared students for the A+ exam.
Educated students of Windows XP and taught complex break-fix solutions / troubleshooting steps.
Trained students on the operation, maintenance, and programming of various secure and encrypted long-range military radios and satellite radios.
Taught students the operation, programming, maintenance, and installation of Battle Logistics equipment and software.
ABIC (Army Basic Instructor Course) Certified May 2009
Camp Robinson, AR
High School Diploma : 2003Cascades Job Corps － Woolley, WA
GED 2001 - 2003
Cascades Job Corps, Sedro Woolley, WA