Field Service Engineer Resume Example Philips Healthcare

FIELD SERVICE ENGINEER

Summary

Experienced medical imaging equipment Field Service Engineer. Main strengths include providing outstanding technical support and effective customer service. Excellent troubleshooting skills that promote a quick resolution to technical problems. Motivated, self starter, independent, reliable, responsible, diligent, proactive and competent person. Quick learner. Previously worked at Olympus as a Field Service Engineer III and as a Software Application Specialist.

Skills

Field service of medical imaging equipment
Computer troubleshooting/repair
Network installation and maintenance
Customer management and service
EMR application software maintenance, training and installation
Service contract lead generation
New hire FSE training

Solid communication skills
Team player
Strong work ethic
Strong interpersonal skills
Extremely computer literate
Well organized
Effective time management skills

Accomplishments

Five years of year over year service contract revenue increases and customer base expansion. Orange County territory service revenue generation exceeded $1.3 million dollars in 2012.
Four years of managing the service related documentation requirements for the largest Southern California Philips Ultrasound customer
Eight years of consistent customer satisfaction survey ratings of 97% or higher

Experience

Field Service Engineer06/2005 － CurrentPhilips HealthcareBothell, WA

Provide on site and on line technical support/service for the Orange County, CA Philips Ultrasound customer base. This level of support includes the following areas: system maintenance, application installation/training, system installation and network setup/connectivity
Assist the regional service manager with various business metric compliance support or other business related administration tasks
Provide formal business resource training to new hire FSEs at the PHC Ultrasound corporate location
Provide FSE back up support for various regional territories when needed
New hire mentor for the Southern California region
Participate in sales demos and trade shows

Field Service Engineer III / Software Application Specialist09/2001 － 06/2005Olympus AmericaMelville, NY

Field Service Engineer III - provided on site and on line technical support/service for the San Jose, CA Olympus Medical customer base. This support included technical service of the DSD, CV and EndoWorks product lines. On several occasions, provided formal FSE technical training for the Endoworks 6 and 7 series products
Software Application Specialist - provided customer and sales technical support for the Endoworks 7 product line. Provided project management for a large Endoworks 7 installation at the UCLA Medical Center Campus in Los Angeles, CA

Education and Training

2015Bachelor of Science:Western Governors University - IT (Network Administration)Salt Lake City, UT, USA

Current certification earned though this program include CompTia A+, MTA (Network Fundamentals, Operating Systems Operating Systems Fundamentals, CIW (Web Associate, Web Fundamentals, JavaScript Specialist)

Bachelor of Science:Century University - Computer ScienceAlbuquerque, NM

Associate of Science:Philips Junior College - Computer Information SystemsCampbell, CA

Resume Overview

Companies Worked For:

Philips Healthcare
Olympus America

School Attended

Western Governors University
Century University
Philips Junior College

Job Titles Held:

Field Service Engineer
Field Service Engineer III / Software Application Specialist

Degrees

2015 Bachelor of Science : Western Governors University - IT (Network Administration)
Bachelor of Science : Century University - Computer Science
Associate of Science : Philips Junior College - Computer Information Systems

Field Service Engineer Resume Example

Resume Score: 65%

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