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field service engineer resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced medical imaging equipment Field Service Engineer. Main strengths include providing outstanding technical support and effective customer service. Excellent troubleshooting skills that promote a quick resolution to technical problems. Motivated, self starter, independent, reliable, responsible, diligent, proactive and competent person. Quick learner. Previously worked at Olympus as a Field Service Engineer III and as a Software Application Specialist.

Skills
  • Field service of medical imaging equipment
  • Computer troubleshooting/repair
  • Network installation and maintenance
  • Customer management and service
  • EMR application software maintenance, training and installation
  • Service contract lead generation
  • New hire FSE training
  • Solid communication skills
  • Team player
  • Strong work ethic
  • Strong interpersonal skills
  • Extremely computer literate
  • Well organized
  • Effective time management skills

Accomplishments
  • Five years of year over year service contract revenue increases and customer base expansion. Orange County territory service revenue generation exceeded $1.3 million dollars in 2012.
  • Four years of managing the service related documentation requirements for the largest Southern California Philips Ultrasound customer
  • Eight years of consistent customer satisfaction survey ratings of 97% or higher
Experience
05/2005 to Current
Field Service Engineer Cantel Medical Albany, NY,
  • Provide on site and on line technical support/service for the Orange County, CA Philips Ultrasound customer base. This level of support includes the following areas: system maintenance, application installation/training, system installation and network setup/connectivity
  • Assist the regional service manager with various business metric compliance support or other business related administration tasks
  • Provide formal business resource training to new hire FSEs at the PHC Ultrasound corporate location
  • Provide FSE back up support for various regional territories when needed
  • New hire mentor for the Southern California region
  • Participate in sales demos and trade shows
08/2001 to 05/2005
Field Service Engineer III / Software Application Specialist Olympus America City, STATE,
  • Field Service Engineer III - provided on site and on line technical support/service for the San Jose, CA Olympus Medical customer base. This support included technical service of the DSD, CV and EndoWorks product lines. On several occasions, provided formal FSE technical training for the Endoworks 6 and 7 series products
  • Software Application Specialist - provided customer and sales technical support for the Endoworks 7 product line. Provided project management for a large Endoworks 7 installation at the UCLA Medical Center Campus in Los Angeles, CA
Education and Training
Expected in 2015
Bachelor of Science: IT (Network Administration)
Western Governors University - Salt Lake City, UT
GPA:

Current certification earned though this program include CompTia A+, MTA (Network Fundamentals, Operating Systems Operating Systems Fundamentals, CIW (Web Associate, Web Fundamentals, JavaScript Specialist)

Expected in
Bachelor of Science: Computer Science
Century University - Albuquerque, NM
GPA:
Expected in
Associate of Science: Computer Information Systems
Philips Junior College - Campbell, CA
GPA:

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Resume Overview

School Attended

  • Western Governors University
  • Century University
  • Philips Junior College

Job Titles Held:

  • Field Service Engineer
  • Field Service Engineer III / Software Application Specialist

Degrees

  • Bachelor of Science
  • Bachelor of Science
  • Associate of Science

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