Field Service Engineer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

MR Service Engineer for 18 years. International customer experience with great customer insight. Hardwired for customer excellence with business and marketing acumen developed through ongoing MBA program.

MBA: Health Care, Expected in 2014
George Washington University - Washington DC, DC
  • Program will be completed in 2014. Already earned 39.5 credits out of total 52.5 required with current GPA of 3.76.
  • Important Projects - 1. International marketing strategy for a Swedish bio-tech company. 2. Feasibility study for a new start-up business.
Bachelor of Science: Electronics & Telecommunication Engineering, Expected in
Assam Engineering College - Guwahati, Assam
  • Earned degree with First-class Honours.
  • Customer service skills
  • MR Technical Knowledge of Magnetom Impact, Vision, Harmony/Symphony, Avanto/Espree, Aera/Skyra, Verio and Trio
  • Basic MR applications
  • MS Office proficiency
  • Familiar with SAP
  • Business Feasibility Analysis
  • Analytical Hierarchy Process
Field Service Engineer, 2006 - Current
Mastec Inc. South Portland, ME,
  • Service MRI Systems installed in the state of.Delaware, Maryland and Washington DC.
  • Act as proxy to ASM in his absence. Assist ASM by preparing inventory, financial and Real Time Task Management reports for CSE matrix tracking and evaluation.
Manager-Service, 02/2004 - 11/2005
Clubcorp Club Operations, Inc. Spring, TX,
  • Managed a group of engineers and worked to improve customer satisfaction in the region.
  • Goals included financial targets for the service department.
  • Provided technical support to MR Service Engineers.
Manager-Service, 07/1999 - 02/2004
Clubcorp Club Operations, Inc. Tx -, TX,
  • Installed and serviced MRI systems across north-east India.
  • installed and serviced Gamma Camera systems, CT scanner Somatom AR series.
Area Sales Executive, 11/1998 - 07/1999
Bruker Corporation Sacramento, CA,
  • Sold GE medical imaging systems in the north-eastern region of India. The range of product included MRI, CT scans, Gamma Camera, Cath Lab, Ultrasound and X-ray systems.
Customer Service Engineer, 1995 - 11/1998
Siemens Medical Solutions City, STATE,
  • Installed and serviced MRI systems across north-east India.
  • Serviced CT scanners such as Somatom ARC, AR Star.
  • Recognized as Faster and Better Champion - "Heroes of Customer Delight", in 2005, for excellent customer relationships.
  • Received "Area Customer Service Engineer of the Year " award in 2009.
  • Consistently achieved individual goals.

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Resume Overview

School Attended

  • George Washington University
  • Assam Engineering College

Job Titles Held:

  • Field Service Engineer
  • Manager-Service
  • Manager-Service
  • Area Sales Executive
  • Customer Service Engineer


  • MBA
  • Bachelor of Science

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