Field Service Engineer resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
MR Service Engineer for 18 years. International customer experience with great customer insight. Hardwired for customer excellence with business and marketing acumen developed through ongoing MBA program.
Education
MBA: Health Care, Expected in 2014 - George Washington University - Washington DC, DC GPA:
Program will be completed in 2014. Already earned 39.5 credits out of total 52.5 required with current GPA of 3.76.
Important Projects - 1. International marketing strategy for a Swedish bio-tech company. 2. Feasibility study for a new start-up business.
Bachelor of Science: Electronics & Telecommunication Engineering, Expected in - Assam Engineering College - Guwahati, Assam GPA:
Earned degree with First-class Honours.
Skills
Customer service skills
MR Technical Knowledge of Magnetom Impact, Vision, Harmony/Symphony, Avanto/Espree, Aera/Skyra, Verio and Trio
Basic MR applications
MS Office proficiency
Familiar with SAP
Business Feasibility Analysis
Analytical Hierarchy Process
Experience
Field Service Engineer, 2006 - Current Mastec Inc. – South Portland, ME,
Service MRI Systems installed in the state of.Delaware, Maryland and Washington DC.
Act as proxy to ASM in his absence. Assist ASM by preparing inventory, financial and Real Time Task Management reports for CSE matrix tracking and evaluation.
Manager-Service, 02/2004 - 11/2005 Clubcorp Club Operations, Inc. – Spring, TX,
Managed a group of engineers and worked to improve customer satisfaction in the region.
Goals included financial targets for the service department.
Provided technical support to MR Service Engineers.
Manager-Service, 07/1999 - 02/2004 Clubcorp Club Operations, Inc. – Tx -, TX,
Installed and serviced MRI systems across north-east India.
installed and serviced Gamma Camera systems, CT scanner Somatom AR series.
Area Sales Executive, 11/1998 - 07/1999 Bruker Corporation – Sacramento, CA,
Sold GE medical imaging systems in the north-eastern region of India. The range of product included MRI, CT scans, Gamma Camera, Cath Lab, Ultrasound and X-ray systems.
Customer Service Engineer, 1995 - 11/1998 Siemens Medical Solutions – City, STATE,
Installed and serviced MRI systems across north-east India.
Serviced CT scanners such as Somatom ARC, AR Star.
Accomplishments
Recognized as Faster and Better Champion - "Heroes of Customer Delight", in 2005, for excellent customer relationships.
Received "Area Customer Service Engineer of the Year " award in 2009.
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