Field Service Depot Supervisor resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

A challenging and responsible position within a progressive company where education, personal skills and abilities will be fully utilized. Talented leader and analytical problem-solver with over 10 years of experience successfully managing front-line manufacturing operations. Efficiently maintain product worflow and test equipment. Coordinate resources and staff to handle any requirement.

  • Designed and implemented a Refurbish process which led to the successful refurbishment of Excelsius GPS systems.
  • Supervised team of 10 staff members resulting in multiple successful imaging system installations.
  • Collaborated with team of seven in the development of SOP's for Returned Material Process.
  • Collaborated with Engineering and successfully set up a 2D workbench to improve the evaluation process for materials returned from the field
  • Corrective Action Implementation
  • Tool and Parts Inventory Oversight
  • Schedule Preparation
  • Cross-Functional Collaboration
  • Assignment Delegation
  • Repair Requirements Determination
  • Decision Making
  • Policy and Procedure Writing
  • Worker Training
  • Attention to Detail
  • Quality Assurance
  • Resource Allocation
  • Adaptability and Flexibility
  • Conflict Resolution
  • OSHA Compliance
  • Employee Motivation
Work History
12/2020 to Current Field Service Depot Supervisor Cree Inc. | Mesa, AZ,
  • Maintaining service management SOPs (call handling, field service reports, service bulletins, field modifications and periodic maintenance).
  • Engaging in the NPI process and influence decisions regarding design factors that directly affect serviceability and field replaceable units.
  • Assist Engineering with software upgrades, procedure creation, procedure validations, new product releases, change order management and system maintenance.
  • Maintaining field replaceable unit (FRU) and refurb inventory levels physically and electronically, while ensuring to update inventory to the latest revisions as needed.
  • Participating in the returned material authorization (RMA) processing by receiving, diagnosing, dispositioning and repairing or RMA with suppliers of returned parts.
  • Ordering parts and supplies as needed for the field service department in coordination with supply chain department.
  • Building FRU kits and ship FRUs to the field as needed.
  • Participating in internal meetings with engineering, manufacturing and quality departments.
  • Understanding basic technical terms and the operation of the system.
  • Adhering to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
  • Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.
  • Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus.
01/1997 to 12/2020 Senior Field service engineer / Project Manager Exova | Ann Arbor, MI,
  • Installation and repair of hospital grade imaging equipment.
  • Heavy emphasis on Digital Radiography.
  • Working in a sterile environment (Operating Rooms).
  • HIPPA Compliant.
  • Maintaining excellent client relations.
  • Supervise installation teams.
  • Training new service engineers.
  • Make sure job gets done efficiently and quality levels meet or exceed customer expectations.
  • Project Management, designing room layouts to meet the client’s needs and managing installation of X-ray equipment from start to finish.
  • Interacting with General Contractor, electricians, plumbers, carpenters.
  • Responsible for managing my service area which covers all of New England.
  • ISO 9001.
01/1988 to 01/1997 Manager of manufacturing Fairchild Medical Systems | City, STATE,
  • Responsible for hiring, motivating and training of manufacturing personnel, also responsible for any disciplinary actions.
  • Scheduling of all manufacturing personnel to make sure deadlines are met.
  • Monitor inventory and making sure all necessary components are in stock.
  • Interfacing with engineering and sales/marketing to keep everyone informed of progress and to bring any production issues to the forefront.
  • Responsible for the quality of the product to be shipped, making sure all GMPs are followed.
  • Involved in maintaining customer relations Continuous Improvement Culture, Lean, 5S.
01/1985 to 01/1988 Senior Test Technician Codex/Motorola Corp | City, STATE,
  • Test and Troubleshoot microprocessor circuitry to the component level.
  • Responsible for the final inspection and quality control of EEU Modems.
  • Culture of Continuous improvement, lean manufacturing.
  • Working directly with engineering to resolve electrical and mechanical issues.
  • Responsible for the training of new technicians and assembly personnel.
  • Learned all jobs on the production line, Just In Time manufacturing.
  • ISO 9001.
Expected in BA | General Studies, Operations/Project Management Southern New Hampshire University, , GPA:
Expected in courses in computer science | Framingham State University, , GPA:
Expected in | electronics Northeastern University, Boston, GPA:
Expected in | Business Administration And Management Eastern Nazarene College, , GPA:

Lean Six Sigma Green Belt Certified (LSSGB)

Project Management Essentials Certified (PMEC)

OSHA 30 Certified

Additional Information
  • PATENTS , 5,767,518 “Fiber Optic X-ray Exposure Control Sensor”

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Framingham State University
  • Northeastern University
  • Eastern Nazarene College

Job Titles Held:

  • Field Service Depot Supervisor
  • Senior Field service engineer / Project Manager
  • Manager of manufacturing
  • Senior Test Technician


  • BA
  • courses in computer science

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