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Field QC & Billing Auditor Resume Example

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FIELD QC & BILLING AUDITOR
Summary
Broadband RF and Fiber Optic Cable Network Technician and Construction Coordinator. Resourceful and diligent, professional with extensive experience troubleshooting, preventative maintenance, repairing, studying technical applications and making recommendations. · Experience in coordinating, implementing and evaluating the effectiveness of CATV network infrastructure. Supporting a functionally organized, technically oriented environment.
Strategic Planning with emphasis on safety and customer Relations & Service.
Experience
Field QC & Billing Auditor01/2014 － CurrentSpatial Services GroupFife, WA
  • Perform Independent Quality Control and Job Reconciliation services for Comcast Capital Construction projects by reviewing market construction contractor's work, including invoice and payment verification, craftsmanship QC, and documentation analysis.
  • Utilizing JT database and management software, provide detailed, decisive pre-audit review, ensuring that each and every individual construction project meets all payment and deliverable expectations.
  • Ensure stringent audit criteria in advance of a corporate audit, which enables market passes with 100% compliance on all capital spending.
  • Verify each job, including the last fiber footage, trench foot, and fitting; provide training, market development, documentation and production launch services.
Broadband Network Tech 5 01/2001 － 01/2013ComcastBeaverton, OR
  • Broadband Network Tech 5 Troubleshoot and resolved service failures from the Headend Fiber Optic Trunk Lines all the way to the Node  on Coax to the tap; identified plant issues and resolved no-cable situations and escalate as required; troubleshoot active and passive devices and repaired as directed by local requirements.
  • Determined acceptability of video, data, and voice services by reviewing television picture quality and PC and modem connection following any installation on cable services to provide the best service for the customer.
  • Performed underground location of existing plant using system prints and cable locating equipment, which prevents cable damage and service interruption.
  • Coached and supported field Technicians with issues relating to the installation, service and overall customer satisfaction of all subscribed residential and commercial applications.
  • Properly operated and maintained tools and equipment; manipulated connectors, fasteners, wire; performed CLI ride-out and track and repair leakage.
  • Performed routine troubleshooting calls: troubleshoot the plant through the fiber optic distribution lines to the Coax cable to the node in order to restore customer video, CHSI, or CDV or Home Security as required.
  • Surveyed the plant, which ensured service availability to potential customers and safely performed work near power lines and electricity; climbed and gaff poles,climb ladders and operated aerial lifts 18 to 32 feet above ground.
  • Performed construction maintenance duties such as: splice hard line aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activated new coaxial plant as required; repaired and/or replace damaged aerial/underground plant and power supplies as necessary.
  • Maintained minimum benchmarks on client and company performance metrics, helped with field training of new employees who were going through the company training program, and carried out all work performed in the safest possible manner; following all internal safety guidelines and requirements.
  • Managed assigned motor vehicle per company policy, which included equipment & tool inventory, vehicle security and vehicle maintenance.
Construction Coordinator01/1999 － 01/2001AT&TBeaverton, OR
  • Supervised contractors in all phases of the construction of a new build plant and conducted site surveys, attended meetings, reviewed scope of work and prepared costs estimates for customers, interior and exterior.
  • Secured easements, permits and ROE's when required and identified and initiated cost estimates on new serviceability requests and completed related presentations to owners and other external officials.
  • Prepared, maintained and updated status of all projects; completed quality assurance checks during and at the completion of each project, which ensured that standards were adhered to.
  • Coordinated with property owners on the build plan, estimated as-builts when projects were completed, and prepared miscellaneous permits, pole proposals and joint trench when necessary.
  • Inspected existing bond/ground for compliance with AT&T National Electrical Code (NEC) requirements; created new ground which protected employees, customers, and equipment from electrical shock or damage.
Broadband Network Tech01/1997 － 01/1999TCI CablevisionBeaverton, OR
  • Broadband Network Tech - Installation and Repair · Installed cable television cables and equipment on customer's premises, using electrician's tools and test equipment: measured television signal strength at utility pole, using electronic test equipment.
  • Installations included: Video (analog and digital; home theater); Digital Voice (CDV) and/or other Voice services; High-Speed Data (CHSI) (Home Networking and Home Plug); Workplace Digital Voice (WDV) standard; Commercial Video.
  • Performed wall fish as required by the market from tap to customer equipment in single and multiple family dwellings and installations that adhered to TCI procedures and safe work practices, NEC and NESC requirements.
  • Performed multi-product reconnects, requested and non-pay disconnects, and additional outlets for residential and residential-like products; computed impedance of wire from pole to house, which determined additional resistance needed for reducing signal to desired level.
  • Provided information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.
  • Drove company vehicle in a safe and responsible manner; properly operated and maintained installation/service tools and equipment; demonstrated professional conduct and appearance.
Education
2000Associate of Science:NCTI / Arapahoe College - Communication Technology Littleton, COCommunication Technology 
2000Portland Community College - General StudiesPortland, OR
1999High School Diploma:Continental Academy Coral Gables, FL
Professional Affiliations
Proficient with: National Electrical Code (NEC); National Electrical Safety Code (NESC); Occupational Safety and Health Act (OSHA); Federal Communications Commission (FCC); Environmental Protection Agency (EPA); Department Of Transportation (DOT); American National Standards Institute (ANSI)
SCTE member since 2004 
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Resume Overview

Companies Worked For:

  • Spatial Services Group
  • Comcast
  • AT&T
  • TCI Cablevision

School Attended

  • NCTI / Arapahoe College
  • Portland Community College
  • Continental Academy

Job Titles Held:

  • Field QC & Billing Auditor
  • Broadband Network Tech 5
  • Construction Coordinator
  • Broadband Network Tech

Degrees

  • 2000 Associate of Science : NCTI / Arapahoe College - Communication Technology
    2000 Portland Community College - General Studies
    1999 High School Diploma : Continental Academy