Field Operations Supervisor Resume Example Charter Spectrum

FIELD OPERATIONS SUPERVISOR

Professional Profile

Versatile Project Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic with a diverse background and an unsurpassed work ethic.

Qualifications

Financial planning, analysis, and reporting
Food and labor cost analyses
Operations analysis
Proficient in ADT and QuickBooks
Budget development
Conflict resolution
Staff training and development

Monthly forecasting
Policy and program development
Communications audits
Cross-functional team management
Work within strict time constraints
P&L management
Computer proficient in Microsoft Office Suites

Relevant Experience

Reduced expenses by finding smarter solutions for vendors, suppliers and services.

Experience

Field Operations Supervisor
March 2010 to August 2010Charter Spectrum － Louisville , KY

Through oral presentation, trained and managed 150+ enumerators and 10 crew leaders.
Assessed and trained personnel for promotion to cross-functional operations.
Developed and implemented data-based solutions in a timely manner.
Development and maintenance of all department control procedures.
Established good leadership presence, enabled staff to exceed objectives by completing assignments before the deadline.

Restaurant Manager
September 2009 to CurrentTommy Bahama － Lone Tree , CO

Worked closely with management team to implement key cost-cutting and revenue enhancing initiatives.
Partners with management to ensure strategic human resource goals, policies, and programs are aligned with business initiatives.
Wrote detailed budgets for each operating entity and menu profitability.
Challenge decisions that do not have business value; identifying and improving organizational inefficiencies.
Helped create marketing objectives, including new product introductions and existing product development.
Exercised outstanding leadership skills in motivating personnel of diverse backgrounds resulting in unrivaled customer service and increased productivity.
Accomplished through incentive programs, interpersonal relationships, and training outside the office.

Account Development Manager
September 2008 to August 2009Blueground － San Jose , CA

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Helped grow our business through networking, pitches and other business development.
Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
Received company Employee Performance Award for customer retention.
Managed partnership relations on a daily basis, whether directly or indirectly, with all associates in the business.

Personnel Manager
December 2006 to April 2007Gaf Buildings Materials Corp. Of America － Saint Louis , MO

Supervise 250 personnel and co-ordinate daily operations.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures.
Maintain records for inventory, labor, food, and beverage.
Reporting to director in weekly meetings.
Advised upper management on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Achieved maximum profitability and over-all success by controlling costs and quality of service.
Completion of function of weekly payroll and delivery sheets in an accurate and timely fashion.
Negotiate bargaining agreements and help interpret labor contracts.

Operations Manager
February 2005 to November 2007Tommy Bahama － Mclean , VA

Directly oversaw all opening operations of two steakhouses, a catering facility, a café and a newsstand.
Managed accounts payable, accounts receivable and payroll.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Promoted the business through participation in, and sponsorship of community events.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed, implanted and managed business plans to promote profitable food and beverage sales.
Managed accounting close, accounts payable, and financial reporting for multiple businesses.

Restaurant Manager
January 2003 to February 2005Mastro's Steakhouse － City , STATE

Created, summarized and analyzed monthly and weekly variance reports for the wine program, highlighting and eliminating potential problems before they arise.
Reduced wine cost by 4% by marking bottles to save from waste and maintaining accurate checklists, maintaining 27% cost.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Daily inspections of the restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Operated computer programs, interfaced with accounting software to record, store, and analyze data.
Used knowledge of planning techniques, testing and sampling methods involved in conducting audits to lower operating cost.

Education

Master of Business Administration : Finance, 2013Strayer University － City, StateFinance

Bachelor of Administration : Hospitality Management, 2011New York Institute of Technology － City, StateHospitality Management

Affiliations

Affiliated with Institute of Management Accountants, to gain a Certified Management Accountant.

Skills

Hard-worker, Inventory Control, Profit Generation, Operations Management and MBA.

Resume Overview

School Attended

Strayer University
New York Institute of Technology

Job Titles Held:

Field Operations Supervisor
Restaurant Manager
Account Development Manager
Personnel Manager
Operations Manager

Degrees

Master of Business Administration : Finance , 2013
Bachelor of Administration : Hospitality Management , 2011

Field Operations Supervisor Resume Example

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