, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Driven professional offering Associate Degree in Electronic Engineer and 13 years of progressive experience. Hardworking and reliable Supervisor with strong ability to plan, direct and coordinate. Adds value to any organization in need of great collaboration, interpersonal, and versatile abilities. Meets tight deadlines every time. Efficient in organizing, prioritizing and resolving conflicts. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Effective at managing field operations with skills in schedule, team and time management. Resourceful Field Operations Supervisor proficient in leading teams, developing training and maximizing quality assurance.
Skills
Supervision and employee training
Employee development
Workflow planning
Cross-functional team management
Performance improvements
Compensation/benefits administration
Sound judgment
Profit and loss accountability
Policy/program development
Recruiting and hiring
Experience
03/2019 to CurrentField Operations SupervisorAmbulnz | Downey, CA,
Maintain operating schedules to provide effective coverage for key areas and achieve objectives.
Coach technicians on how to properly accomplish daily route, trainings and progression tasks.
Schedule inspections of worksites to gauge technician skill and performance in field.
Optimize delivery of cable, phone and internet service by conducting assessments, overseeing work and proactively solving routine and complex problems.
Monitor work of 45 employees, including 12 direct reports.
Collaborate with managers to assess needs and develop program plans.
Evaluate assigned area for work and developed improvement plans.
Conduct daily inspections, recorded quality inspections, documented mechanical issues and provided equipment repairs.
Propose, develop, and manage employee recognition programs.
Create and implement quality assurance program covering trouble calls and installations completed by the employees.
Administer $25,000 operations budget and introduce monthly communications process to facilitate best practices implementation, and achieved 95% reduction in YOY actual costs.
Prepare and plan worksites to help jobs run smoothly.
Delegate duties to employees based on skillset.
Report project progress, site problems and labor status to supervisors, managers and director.
Implement onsite safety protocols and procedures and properly train team members on prevention measures, reducing injuries 90%.
Review project blueprints and specifications to determine number of employees needed to complete job.
12/1994 to 12/2019Senior Human Recourses SergeantArmy Reserve | City, STATE,
Assisted with completing a wide range of administrative and clerical duties essential and operation of the organization.
Provided different reports to officers and staff. Provided support to 78 soldiers/ Observer Controller Trainers for the 3/309th CS/CSS. Provided effective administrative support for the soldiers and their family. Resolved issues with the payroll department. Managed the leave procedure and process for any departing/ retiring soldiers.
Wrote up drafts of correspondence and memorandums for the Commander and Senior NCO. Produced reports and statistical information when required.
Interpreted for the local civilians during 2005 Tour in Nicaragua,
Combat Veteran of War under Operation Freedom's Sentinel, Afghanistan 2015-2016.
05/2008 to 03/2019Field Operations Technician I, II, III, IV, VCharter Communications Inc | City, STATE,
Perform basic to complex installation of and troubleshoot/repair coax based phone, internet or video services in a residential and commercial environment from the tap to the connection of the CPE; including but not limited to, all necessary wiring of both interior and exterior including Cat5/Cat6 cabling associated equipment in the forward and return signal path of the customer premise network.
Survey, install, and maintain Wi-Fi Network products to include routers, gateway servers, Layer 2/3 Ethernet switches, and wireless access points and other components within HFC-based customers.
Interact with business customers and their representatives, demonstrating an understanding of and regard for the unique priorities of business clients.
Work with customer technical support personnel to diagnose and correct service related issues. Respond to equipment failures, trouble shoot and repair equipment while providing the customer with productive communications regarding repair process.
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation Qualification (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook).
Adhere to TQA standards in accordance to company policy.
Follow security procedures to prevent any unauthorized services. Assist in providing mentoring to non-commercial focused members of the Technical Operations teams
Operate communications device in accordance with company policies.
Operate a company vehicle in a safe and responsible manner; Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
Perform repair and maintenance on voice systems; Installing, uninstalling and reconnecting NEU devices and backup powering; Initiating DHCP script. Adhere to industry specific, local, state and federal regulations, as applicable.
Interpret Hispanic customers as needed.
Education and Training
Expected in Associate of Applied Science | Electrical, Electronics Engineering TechnologiesInstitute of Technology, Puerto Rico, GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
Consistently maintain high customer satisfaction ratings.
Assist in creating a highly effective new V9 SRO PILOT that significantly impacted efficiency and improved field operations.
Certifications
Broadband Distribution Fundamentals, Return Path, Digital Fundamentals - 2015
Introduction to Digital Home Lifestyle & Home Security - 2015
IntelligentHome Technician for Time Warner Cable - 2014
SignatureHome Technician for Time Warner Cable - 2013
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