Initiative-taking organized and eager to learn new processes current field operations supervisor looking to develop 2+ years of experience with a broad range of opportunities. Customer Service - 8 years Microsoft Skills - 8 years Develops Talent - 4 years Self-Awareness & time management- 4 years Plans, Aligns, & Directs - 3 years Drives Engagement & teamwork- 2 years Results-oriented. Field Operations Supervisor adept at meeting and exceeding demanding company objectives. Effective at managing operations with skills in schedule, team and time management. Prepared to leverage abilities and experience to take on new professional challenges. Proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determining problems and creating plans to improve operations. Offering 8+ years of progressive experience. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Training and coaching
Schedule coordination
Work planning
Program management
Workflow planning
Materials estimating
Fall protection
Safety oversight
Time management
First Aid/CPR
Experience
Field Operations Supervisor, 09/2019 to Current Ambulnz – Watertown, NY,
Manage the day-to-day operations of water operations and/or distribution systems.
Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations.
Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
Ensure that operational integrity is maintained.
Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
Implement effective communications at all levels of our operations.
Knowledge of SAP and other operating programs.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached technicians on how to properly accomplish problem solving, meter changes and meeting goal tasks.
Scheduled inspections of worksites to gauge technician skill and performance in field.
Optimized delivery of water service by conducting assessments, overseeing work and proactively solving routine and complex problems.
Monitored work of 17 employees, including 6 direct reports.
Delegated duties to employees based on skillset.
Recorded job supplies, parts, equipment and employee hours.
Created work crew schedules and delegated assignments.
Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries
Manager, Bartender, Server, 05/2015 to Current Under Armour – Hagerstown, MD,
Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
Interact with customers, take orders, and serve meals and drinks.
Assess customers' needs and preferences and make recommendations.
Assist restaurant staff, oversaw food quality and greet and serve restaurant guests.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Upsold customers from shelf to premium brands to help boost sales.
Balanced daily registers and generated sales reports for management.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification and discontinued service to intoxicated guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Account Manager, 05/2015 to 08/2019 Jost Chemical Co. – Saint Louis, MO,
Served as an advocate to over 60 assigned clients.
Established strong relationships to ensure issue resolution, identify training needs, and collaborate with Sales and Product Specialists to provide guidance for best practices on products and releases.
Achieved a personal Account Manager rating of 9 or above.
Maintain working knowledge of NextGen applications, Salesforce, SAP, and SharePoint.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings on consistent basis.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Increased revenue by providing value-added services to existing clients.
Updated account plans based on changing markets, customer conditions and competitor activity.
Streamlined operational efficiencies by developing customer service protocols and standards.
Managed existing portfolio and potential leads using CRM system.
Designed timelines for services and alerted customers of changes or updates frequently.
Elevated client retention rating
Training and Development Manager, 08/2011 to 04/2015 E & A Physical Therapy – City, STATE,
Communicate with team members, trainers, and management to ensure all needs are met.
Developed learning strategies for the company’s front desk staff of 25+.
Implemented those training strategies and tracked training progress.
Assess employees’ skills, talents, performance, and productivity to prepare written evaluations with goals to improve success.
Onboard new hires and assign them to training sessions.
Identify training needs and create curriculum to facilitate.
Researched and built front desk training manual used by new and current employees daily.
Mentored team members to succeed and advance within the department and company.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Presented training information via role playing, simulations and team exercises.
Analyzed each department's training needs and developed new training programs based upon data collected.
Determined course objectives and found or wrote course materials to cover topics.
Identified key skill gaps and created training classes to effectively educate target individuals.
Offered specific training programs to help workers improve customer service and insurance verification.
Education and Training
High School Diploma: , Expected in 06/2004 Northport High School - Northport, NY, GPA:
: , Expected in Suffolk County Community College - Brentwood, NY, GPA:
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