Quality & results driven Field Operations Supervisor, adept at increasing team performance and craftsmanship to maximize work accuracy.
As a leader, I bring 7 years of experience in the cable industry, and I have served my country in the United States Air force.
These skills have afforded me the opportunity to excel in developing and maintaining relationships with my team and other departments, to ensure that we are offering best in class services to our external and internal customers.
|
|
- Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Coached technicians on how to properly accomplish Meter, Cable and Internet tasks.
- Resolved and proactively prevent customer escalations
- Regularly observe and mentor employees in regard to safety, quality, productivity and well-being
- Ensure employees have and maintain necessary company-issued tools and equipment
- Facilitate cross-functional communication and cooperation with internal departments and service partners
- Perform other duties as requested by manager
- Install cable television, high speed internet, and/or phone as a small to medium business
- Manage and troubleshoot advanced networking solutions at businesses including but not limited to gateways, routers, switches, servers, and access points
- Perform customer education by being able to read what my point of contact can understand so they know how to use our services and provide them with excellent customer service
- Leveraged technical knowledge and equipment operations experience to complete effective repairs.
- Applied company safety policies consistently when performing daily tasks.
- Created what is usually the initial relationship between a customer and Spectrum
- Inspect location of job site to evaluate best plan of action to either install or troubleshoot services
- Install cable television, high speed internet, and/or phone in a customer's home
- Educated customers on how to use their equipment and sometimes equipment they may get in the future as well as educating them on their services
- Troubleshooting existing services to determine where the service degradation occurs and then execute a plan of action to repair/restore services.
- Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
- Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
- Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
- Repaired or installed new wiring, boxes, antennas and other system pieces.
- Operated testing tools and gauges, including ohmmeters, ammeters and time domain reflectometers.
- Troubleshoot and maintain F-16 avionic systems with or guiding other avionic technicians
- Ensure aircraft airworthiness
- Emerging Leader Badge/Certificate
Leadership 101; Working Across Generations and Maximizing Diversity; Managing and Promoting Change; Organizational Development; Maximizing Diversity with Inclusion; Effective Communication; Healthy Conflict Management; Building Synergistic Teams; Mentoring 101
- Change Ahead Badge
- Retention Badge
- Broadband Premise Troubleshooting Part I & II, Digital Fundamentals, Digital Home Lifestyles and Home Security, Return Path, Understanding Network Technology, Home Networking Fundamentals, Broadband Wireless Specialist
- https://www.linkedin.com/in/Jessica-Claire-355037178?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B%2BqtSK6%2FKRTOmrHFtMdFUvQ%3D%3D
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Measurable Results
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- University of Phoenix
- NCTI
- SCTE
- Midlands Technical College
- Community College of The Air Force
- Community College of The Air Force
Job Titles Held:
- Field Operations Supervisor
- Business Class Field Technician V
- Field Technician I, II, III, IV
- Integrated Avionics Technician
Degrees
- Bachelor of Science
- Associate of Science
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
