Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality & results driven Field Operations Supervisor, adept at increasing team performance and craftsmanship to maximize work accuracy.
As a leader, I bring 7 years of experience in the cable industry, and I have served my country in the United States Air force.
These skills have afforded me the opportunity to excel in developing and maintaining relationships with my team and other departments, to ensure that we are offering best in class services to our external and internal customers.

  • Documentation requirements
  • Employee coaching
  • Performance Monitoring
  • Staff Management
  • Staff Scheduling
  • Hiring and Onboarding
  • Business Leadership
  • Project leadership
  • Schedule coordination
  • Work planning
  • GUI and tools
  • Team Leadership
  • Decision Making
  • Goal Setting
  • Performance Reporting
  • Problem-Solving
  • Multi-Unit Operations Management
  • Customer Service
12/2018 to Current Field Operations Supervisor Fifth Wall | Raleigh, NC,
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Coached technicians on how to properly accomplish Meter, Cable and Internet tasks.
  • Resolved and proactively prevent customer escalations
  • Regularly observe and mentor employees in regard to safety, quality, productivity and well-being
  • Ensure employees have and maintain necessary company-issued tools and equipment
  • Facilitate cross-functional communication and cooperation with internal departments and service partners
  • Perform other duties as requested by manager
09/2017 to 12/2018 Business Class Field Technician V Spectrum | City, STATE,
  • Install cable television, high speed internet, and/or phone as a small to medium business
  • Manage and troubleshoot advanced networking solutions at businesses including but not limited to gateways, routers, switches, servers, and access points
  • Perform customer education by being able to read what my point of contact can understand so they know how to use our services and provide them with excellent customer service
  • Leveraged technical knowledge and equipment operations experience to complete effective repairs.
  • Applied company safety policies consistently when performing daily tasks.
03/2015 to 09/2017 Field Technician I, II, III, IV Spectrum | City, STATE,
  • Created what is usually the initial relationship between a customer and Spectrum
  • Inspect location of job site to evaluate best plan of action to either install or troubleshoot services
  • Install cable television, high speed internet, and/or phone in a customer's home
  • Educated customers on how to use their equipment and sometimes equipment they may get in the future as well as educating them on their services
  • Troubleshooting existing services to determine where the service degradation occurs and then execute a plan of action to repair/restore services.
02/2009 to 03/2017 Integrated Avionics Technician South Carolina Air National Guard | City, STATE,
  • Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
  • Repaired or installed new wiring, boxes, antennas and other system pieces.
  • Operated testing tools and gauges, including ohmmeters, ammeters and time domain reflectometers.
  • Troubleshoot and maintain F-16 avionic systems with or guiding other avionic technicians
  • Ensure aircraft airworthiness
Education and Training
Expected in 12/2023 Bachelor of Science | Business Management University of Phoenix, Tempe, AZ GPA:
Expected in | NCTI, , GPA:
  • Emerging Leader Badge/Certificate

Leadership 101; Working Across Generations and Maximizing Diversity; Managing and Promoting Change; Organizational Development; Maximizing Diversity with Inclusion; Effective Communication; Healthy Conflict Management; Building Synergistic Teams; Mentoring 101

  • Change Ahead Badge
  • Retention Badge
Expected in | SCTE , , GPA:
  • Broadband Premise Troubleshooting Part I & II, Digital Fundamentals, Digital Home Lifestyles and Home Security, Return Path, Understanding Network Technology, Home Networking Fundamentals, Broadband Wireless Specialist
Expected in Associate of Science | Network Systems Management Midlands Technical College, West Columbia, SC, GPA:
Expected in | Certificate in F-16 Integrated Avionic Systems Community College of The Air Force, Montgomery, AL GPA:
Expected in | Certificate in Electronic Principles Community College of The Air Force, Montgomery, AL GPA:
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School Attended

  • University of Phoenix
  • NCTI
  • SCTE
  • Midlands Technical College
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • Field Operations Supervisor
  • Business Class Field Technician V
  • Field Technician I, II, III, IV
  • Integrated Avionics Technician


  • Bachelor of Science
  • Associate of Science
  • Some College (No Degree)
  • Some College (No Degree)

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