field operations supervisor resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Quality & results driven Field Operations Supervisor, adept at increasing team performance and craftsmanship to maximize work accuracy.
As a leader, I bring 7 years of experience in the cable industry, and I have served my country in the United States Air force.
These skills have afforded me the opportunity to excel in developing and maintaining relationships with my team and other departments, to ensure that we are offering best in class services to our external and internal customers.

  • Documentation requirements
  • Employee coaching
  • Performance Monitoring
  • Staff Management
  • Staff Scheduling
  • Hiring and Onboarding
  • Business Leadership
  • Project leadership
  • Schedule coordination
  • Work planning
  • GUI and tools
  • Team Leadership
  • Decision Making
  • Goal Setting
  • Performance Reporting
  • Problem-Solving
  • Multi-Unit Operations Management
  • Customer Service
Field Operations Supervisor, 12/2018 - Current
Fifth Wall Raleigh, NC,
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Coached technicians on how to properly accomplish Meter, Cable and Internet tasks.
  • Resolved and proactively prevent customer escalations
  • Regularly observe and mentor employees in regard to safety, quality, productivity and well-being
  • Ensure employees have and maintain necessary company-issued tools and equipment
  • Facilitate cross-functional communication and cooperation with internal departments and service partners
  • Perform other duties as requested by manager
Business Class Field Technician V, 09/2017 - 12/2018
Spectrum City, STATE,
  • Install cable television, high speed internet, and/or phone as a small to medium business
  • Manage and troubleshoot advanced networking solutions at businesses including but not limited to gateways, routers, switches, servers, and access points
  • Perform customer education by being able to read what my point of contact can understand so they know how to use our services and provide them with excellent customer service
  • Leveraged technical knowledge and equipment operations experience to complete effective repairs.
  • Applied company safety policies consistently when performing daily tasks.
Field Technician I, II, III, IV, 03/2015 - 09/2017
Spectrum City, STATE,
  • Created what is usually the initial relationship between a customer and Spectrum
  • Inspect location of job site to evaluate best plan of action to either install or troubleshoot services
  • Install cable television, high speed internet, and/or phone in a customer's home
  • Educated customers on how to use their equipment and sometimes equipment they may get in the future as well as educating them on their services
  • Troubleshooting existing services to determine where the service degradation occurs and then execute a plan of action to repair/restore services.
Integrated Avionics Technician, 02/2009 - 03/2017
South Carolina Air National Guard City, STATE,
  • Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
  • Repaired or installed new wiring, boxes, antennas and other system pieces.
  • Operated testing tools and gauges, including ohmmeters, ammeters and time domain reflectometers.
  • Troubleshoot and maintain F-16 avionic systems with or guiding other avionic technicians
  • Ensure aircraft airworthiness
Education and Training
Bachelor of Science: Business Management , Expected in 12/2023
University of Phoenix - Tempe, AZ
Status -
: , Expected in
NCTI - ,
Status -
  • Emerging Leader Badge/Certificate

Leadership 101; Working Across Generations and Maximizing Diversity; Managing and Promoting Change; Organizational Development; Maximizing Diversity with Inclusion; Effective Communication; Healthy Conflict Management; Building Synergistic Teams; Mentoring 101

  • Change Ahead Badge
  • Retention Badge
: , Expected in
SCTE - ,
Status -
  • Broadband Premise Troubleshooting Part I & II, Digital Fundamentals, Digital Home Lifestyles and Home Security, Return Path, Understanding Network Technology, Home Networking Fundamentals, Broadband Wireless Specialist
Associate of Science: Network Systems Management , Expected in
Midlands Technical College - West Columbia, SC,
Status -
: Certificate in F-16 Integrated Avionic Systems, Expected in
Community College of The Air Force - Montgomery, AL
Status -
: Certificate in Electronic Principles , Expected in
Community College of The Air Force - Montgomery, AL
Status -
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • University of Phoenix
  • NCTI
  • SCTE
  • Midlands Technical College
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • Field Operations Supervisor
  • Business Class Field Technician V
  • Field Technician I, II, III, IV
  • Integrated Avionics Technician


  • Bachelor of Science
  • Associate of Science
  • Some College (No Degree)
  • Some College (No Degree)

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