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field operations supervisor resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Results-oriented Field Operations Supervisor adept at meeting and exceeding demanding company objectives. Effective at managing remote field operations with skills in schedule, team and time management. Prepared to leverage abilities and experience to take on new professional challenges.

Skills
  • Production Optimization
  • Verbal and Written Communication
  • Multi-Project Coordination
  • Work Monitoring
  • Problem Solving
  • Specifications Conformance
  • Documentation and Recordkeeping
  • Dependable and Hardworking
  • Worker Supervision
  • Employee Training
  • Hiring Determinations
  • Schedule Determination
  • Hiring and Onboarding
  • Assignment Delegation
  • Supply Ordering
  • Multitasking and Prioritization
  • Team Leadership
  • Cross-Functional Collaboration
Experience
Field Operations Supervisor, 03/2016 to 03/2022
AmbulnzFlorence, SC,
  • Remotely directed and managed field operations in the Northeast for 6 years
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and merchandising performance in the field
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives
  • Optimized delivery of Merchandising by conducting assessments and reporting with excel, overseeing work and proactively solving routine and complex problems
  • Managed and obtained metrics utilizing dashboards and reports to correct any areas of concern with one on one support and coaching
  • Worked closely with all employees to improve any key areas of concern
  • Trained technicians on how to properly repair and maintain company kiosks beyond my region
  • Generated reports including overtime, payroll, performance and adherence to company policy by reviewing data and compiling into Microsoft office forms.
  • Ensured staff followed all administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits as well as reporting any disciplinary conflicts, and working to resolve challenges within the market
  • Oversaw scheduling for day-to-day activities of 11 transportation employees remotely
  • Collaborated with others to discuss new Merchandising opportunities, and creating new company policies
  • Recognized by management for providing exceptional service
  • Support field team by compiling paperwork and remotely presenting weekly meetings with comprehensive notes
  • Improved service operations by creating the development of service kiosk audits, which became company policy
  • I was 1 of 6 managers nationwide selected to revise, create and develop company processes
  • Responsibilities include all hiring and firing in my region, distribution of workload, running weekly meetings remotely, approving payroll and training of all new employees.
Field Service Technician, 08/2010 to 02/2016
Tesco Controls, Inc.Dallas, TX,
  • Troubleshot, repaired and maintained operational efficiencies in maintaining the functionality of all aspects of our kiosks
  • Calibrated devices to optimize performance and maintain longevity of equipment
  • Collaborated with ROS's on our PC upgrade project and processes to complete projects within expected timeframes
  • Resolved Mechanical issues through implementation of troubleshooting techniques
  • Mentored and trained newly hired employees to explain processes, flow and safety procedures
  • Cordially interacted with customers and displayed professional appearance as a representative of the company.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Traveled to over 200 field locations per month on average to evaluate equipment and performance.
Warehouse Manager, 07/2009 to 08/2010
Kehe Food DistributorsYakima, WA,
  • Frankel's Costume furthered my experience in inventory control and management as well as receiving, counting, and shipping merchandise
  • My job requirements were to manage all employees within the warehouse, resolve customer conflicts, count inventory throughout the year, Receive shipments, count all merchandise in shipments, contact vendors about discrepancies, Receiving Purchase Orders, managing the labeling process, recording all paperwork, keeping The warehouse in proper working order, and pulling, and shipping online orders
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement
  • Communicated effectively with members of public in often crowded and noisy environments
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Compiled, sorted, and filed records of product orders, business transactions, and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
Education and Training
Bachelors of Business administration: , Expected in 01/2025 to Southern New Hampshire University - Manchester, NH
GPA:
  • 4.0 GPA
  • Major in Operational Leadership
  • Minor in communication
  • Dean's List Honoree 4th semester, 2021
  • Honor Roll 4th semester, 2021
High School Diploma: , Expected in 05/2007 to Lamar High School - Houston, TX
GPA:
key skills and characteristics Training and coaching Project leadership Logical reasoning Business Operations

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Lamar High School

Job Titles Held:

  • Field Operations Supervisor
  • Field Service Technician
  • Warehouse Manager

Degrees

  • Bachelors of Business administration
  • High School Diploma

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