Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality-minded Field Manager /Lead Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Sets up operations, manages sites and maximizes team performance.

Resourceful Field Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

  • Processes and procedures
  • Goal-oriented
  • Issue and conflict resolution
  • Key accounts and territory management
  • Data management
  • Organizational skills
  • Critical thinking
  • Systems and automation applications
  • Active listening
  • Team building
  • Supervision
  • Planning
  • Analytical
10/XXX0 to 10/XXX1 Field Manager /Lead Supervisor St. Moritz Security Service | Lancaster, PA,
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Monitored daily operations for quality and adherence to work order specifications.
  • Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
  • Documented timecard data, maintenance logs and production logs.
  • Coordinated efficient line changeovers to meet standards and maximize uptime.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Conducted employee evaluations and reviews.
10/2019 to 10/XXX0 Field Supervisor Shin-Etsu Handotai America Inc | Vancouver, WA,
  • Developed successful resolutions for issues that arose during field operations.
  • Completed projects milestones on time by keeping team members on task and operating with efficiency.
  • Monitored timelines, set up order of operations and managed field schedules.
  • Maintained positive vendor relationships and open lines of communication to enable resource availability.
  • Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.
  • Resolved customer issues and built strong, productive relationships with project stakeholders.
  • Implemented proactive adjustments to work by evaluating current performance and progress with critical eye.
  • Kept internal and vendor operations in full environmental, health, safety and regulatory compliance.
  • Helped engineering team members complete designs and updated production facilities to meet changing demands.
  • Oversaw workflow on job sites and kept projects on schedule.
  • Read project documents, interpreted directions and made plans based on design parameters.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.
  • Reported project progress, site problems and labor status to supervisors.
  • Kept production team moving forward for progress in daily site operations.
  • Recorded job supplies, parts, equipment and employee hours.
  • Created work crew schedules and delegated assignments.
  • Obtained specifications and directed work for construction crews.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
10/2018 to 10/2019 Security Officer Securitas Security Services Usa, Inc. | Houston, TX,
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
08/2010 to 03/2016 Transportation Security Officer Transportation Security Administration, TSA | City, STATE,
  • Guarded restricted areas to prevent unauthorized entry.
  • Upheld strong customer service standards while completing screenings.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Monitored and conducted passenger screening.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Completed routine and incident-related documentation.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Noted possible security issues and performed additional reviews.
  • Designed action plans to respond to emergency situations.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Directed passengers clearly for quick movement through security screening process.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Assessed baggage which triggered alarms to determine whether additional search was warranted.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
Education and Training
Expected in 06/2009 High School Diploma | Susan Miller Dorsey Senior High School, Los Angeles, CA GPA:
Expected in | Liberal Arts And Sciences Los Angeles Trade Technical College, Los Angeles, CA GPA:

03/2016 - 10/2018

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School Attended

  • Susan Miller Dorsey Senior High School
  • Los Angeles Trade Technical College

Job Titles Held:

  • Field Manager /Lead Supervisor
  • Field Supervisor
  • Security Officer
  • Transportation Security Officer


  • High School Diploma
  • Some College (No Degree)

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