field generalist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

I am a highly motivated individual with a passion for Aviation and People – this has led me to enjoy a career in the airline industry for the last 25+ years and a perfect fit with the Field Generalist/Manager position. I am a conscientious, trust-worthy and dependable team player with a solid background in engaging and motivating individuals to achieve personal or team goals. I strive to exceed expectations by delivering exceptional Customer Service to every Crewmember or Crewleader seeking my guidance. With more than 5,000 Crewmembers based at JFK, that I/our team supports, I have the privilege of being able to offer comfort or provide assistance on a daily basis; which I find very rewarding. My natural curiosity for process improvements has allowed me to demonstrate my talents with the many cross-functional, problem-solving projects I’ve collaborated on throughout my career, in both union and non-union environments.

  • Fluent in Italian
  • Microsoft (Word, Excel, PowerPoint)
  • SAP Reporting
  • Entrepreneur
Field Generalist, 04/2010 to Current
Clean Harbors, Inc.Saginaw, MI,
  • Provided outstanding customer service and established a reputation as a fair and trusted member of the People team to both Crewleaders and Crewmembers for all workgroups at JFK; Tech Ops, Materials, Airports, Inflight, Pilot, IT, Facilities and Corporate Security
  • Conducted high-level investigations and separations for Crewmembers and Crewleaders, with the highest level of integrity and confidentiality, such as EEOC cases and Business Integrity Hotline complaints.
  • Acted as a liaison and consultant to the frontline for any People-related and HR matters such as Benefits, Recruiting, JCCF, Compensation, and Values Committee for policy and procedure interpretation as well as assisted with implementation of new programs (Supervisor rotation, Admim Refresh)
  • Provided Crewleaders support and training on People-related matters, which included developing and facilitating training sessions for Respectful Workplace, Supervisor Scenario Based Training, Leave of Absence, eGuidance and Just Culture trainings and conducted calibration sessions for Performance Management.
  • Provided support and guidance to all levels of station leadership in interpreting and creating action plans or planning events related to Speak Up Survey, Lift, Disability Mentoring Day.
  • Conducted post-separation reviews for separated Crewmembers with the highest level of respect and interpersonal skills to ensure a satisfactory outcome, though unfavorable circumstance.
  • Conducted Crewmember focus groups to enhance Crewmember engagement and collaborated with local Leadership and People Partners to address any concerns.
  • Collaborated with Field Generalists in all regions to ensure consistency of practices across workgroups.
Coordinator, Crew, 02/2008 to 04/2010
Alaska AirlinesGreat Falls, MT,
  • Processed and audited all master data changes (Position Changes, Separation of Employment, Suspensions, Temporary Assignment, Location, Position, Pay and Personal Data Changes).
  • Assisted with testing new functionalities in SAP as requested by COE Team (JQ1/PSS/LQ1) and testing within job function to explore adverse results from proposed actions (i.e. Performing a location change while CM is on R&R).
  • Documented and created Business Requirement Document (BRD) for processes and procedures for the CrewConnex position
  • Collaborated with various departments (JBU, IT, CrewTravel) on ‘best practice’ for maintaining/updating data to streamline processes (i.e Adding city code to subject line for CrewTravel).
Operations Supervisor, 02/2004 to 02/2008
Astoria Federal Savings BankCity, STATE,
  • Supervised, trained, mentored and motivated seven direct reports to maximize team productivity and ensure Regulatory Compliance.
  • Conducted sales coaching to ensure staff recognized and acted upon sales opportunities to achieve personal and branch goals.
  • Conducted daily, quarterly and annual performance appraisals for staff.
  • Ensured external audits led to zero findings by conducting internal daily and monthly branch audits, while maintaining up to date internal reports such as Large Currency Transactions, Closed Accounts, tracking and auditing of negotiable items such as Official Checks, American Express travel products.
  • Implemented procedures for handling of NG (no good) checks.
  • Researched and resolved all branch/staff and ATM cash or transaction discrepancies to ensure branch balancing nightly.
Station Agent, 11/1986 to 10/1999
US Airways, Inc., LaGuardia AirportCity, STATE,
  • Proficient in Tower and Operations Control position with quick and precise decison-making due to daily station factors such as weather, mechanical or Air Traffic delays. Proactive with inter-departmental communication and coordination of events to ensure a safe, and on-time/recovered departure.
  • Directed and coordinated aircraft ground movements with FAA and one of the first team members that implemented and coordinated with OAL towers and FAA for slot controlled deicing events at LGA Airport, following disaster recovery.
  • Conducted manual calculations for aircraft maximum weight loads and weight distribution for eighteen flights per shift.
  • Proficient in all aspects of Ticket Counter, Gate, Baggage Service and Catering positions
  • Proficient in all aspects of Domestic and International Airfreight handling, including completing required national and international customs documentation.
  • Proficient in all areas of warehouse cargo movement including driving forklifts and offloading/reloading Road Feeder Service tractor trailers, skid and pallet packing and loading.
  • Full knowledge of OSHA rules for hazardous materials handling and acceptance
Education and Training
New York State Regents Diploma: , Expected in 06/1986 to Stella Maris High School - Rockaway Park,
New York State Certificate: , Expected in 04/1986 to Berkowitz School of Electrolysis - Forest Hills, NY,

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Resume Overview

School Attended

  • Stella Maris High School
  • Berkowitz School of Electrolysis

Job Titles Held:

  • Field Generalist
  • Coordinator, Crew
  • Operations Supervisor
  • Station Agent


  • New York State Regents Diploma
  • New York State Certificate

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