Field Engineer Resume Example
Upbeat and flexible retired Service Technician with 34 years experience in on-site personal customer service providing solutions to satisfied customers . Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Also experienced at customer phone support and selling service contracts. I have 5 years experience as a building maintenance supervisor. I have taken numerous courses in workplace safety and etiquete .
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Awarded 4 merit increases during the first 5 years of employment.
Met annual sales goals for several years during previous employment
Won annual service awards and quarterly awards for performance.
General Electric － Columbia , SC
Maintained scanners and digital storage equipment in a large geographic area. San Diego and Imperial counties.
Ran parts ordering and inventory for my area.
Performed preventive maintenance and maintained good customer satifaction.
Answered customers' questions and addressed problems and complaints in person and via phone.
September 2012 to September 2014General Electric － Long Beach , CA
- Repair and maintenance and troubleshooting of scanning and micrographic equipment.
- Software installation and updating , customer training and relations.
- Customer and technical phone support.
- Parts and supply management for servicing assigned areas.
- Sales of service contracts and product upgrades.
- Extensive training in customer satisfaction.
December 1980 to August 2014General Electric － Muskegon , MI
Answered customers' questions and addressed problems and complaints in person and via phone. Serviced scanning, copying, and digital storage equipment in a large geographic area.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
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Resume Overview
School Attended
- College of Notre Dame, Devry, Community College
Job Titles Held:
- Field Engineer
- Field engineer
Degrees
- Issuing Institution Location Qualification Course of Study
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