field engineer resume example with 11+ years of experience

Jessica Claire
, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Competent Telecommunications Technician bringing 5 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Hardworking and passionate jobseeker with strong organizational skills eager to secure a Cyber Security role. Ready to help teams achieve company goals. In March of this year, I will be set to graduate from UNCC’s Cyber Security bootcamp program. After which, I will be pursuing a certification in Comptia Sec+ and other certifications afterward.
  • Troubleshooting and repairing telecom/networking systems
  • Device Installation
  • Configuring equipment
  • Safety practices
  • Documenting activities
  • Educating customers
  • Knowledge and experience with Linux, Windows, and Windows Server administration
  • Good telephone etiquette
  • Critical thinking
  • Multitasking abilities
  • Knowledge and experience with cloud infrastructure administration using Microsoft Azure
  • Experience with Splunk and Kibana SIEMs
  • Benefits, Safety
  • Cable, Sales
  • Hardware, Supervisor
  • Conferences, Telecom
  • Consultation, Telephone etiquette
  • Critical thinking, Troubleshooting
  • CTI, VoIP
  • Customer service
  • Data communications
  • Delivery
  • Fashion
  • Inventory
  • ISP
  • Linux
  • Materials
  • Excel
  • Windows
  • Microsoft Word
  • Multitasking
  • Networks
  • Networking
  • Network
  • Personnel
  • Policies
  • Presentations
  • Product management
  • Repairing
  • Repairs
Work History
02/2016 to Current Field Engineer Leidos | Littleton, CO,
  • Quickly learned new facility designs and applied company policy to new designs
  • Furthered experience with Microsoft Word and Excel
  • Familiarized with Google policy and procedures
  • Gained experience with FMS for fiber infrastructure
  • Completed site surveys for retro fit builds on existing buildings along with new buildings needing fiber facilities installed during construction phase
  • Developed designs with OSP and ISP work/materials.
06/2015 to 02/2016 Mobility Sales Representative Kneaders Bakery & Cafe | Tucson, AZ,
  • Developed and delivered engaging sales presentations to convey product benefits
  • Created strategies to develop and expand sales of services to existing customers which resulted in significant increase in annual revenue
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Attended advanced training sessions and conferences to increase product knowledge and productivity
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
07/2010 to 05/2015 Assistant Manager At & T | Prairie, MS,
  • Worked flexible hours, night, weekend, and holiday shifts
  • Maintained facility grounds, equipment and safety compliance
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion
  • Oversaw daily operations to ensure high levels of productivity
  • Carried out day-day-day duties accurately and efficiently
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Identified issues, analyzed information and provided solutions to problems
  • Served customers in friendly, efficient manner following outlined steps of service.
to Wire Technician AT&T | City, STATE,
  • Coordinated installation of new users and relocations of existing users
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Set up 3000+ networks and computers for business and residential customers
  • Researched and recommended network and data communications hardware and software
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
  • Installed and configured new devices and system components
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Trained 10 new technicians on day-to-day installations and repairs, along with how to use AT&T copper and fiber equipment
  • Selected for special projects including fixing network facilities, business accounts, and training other seasoned technicians on IT concepts.
Expected in Current | UNCC, Charlotte, NC GPA:
Expected in 06/2010 High School Diploma | Windsor High School, Barnhart, MO GPA:
  • In my off time I have done moonlighting IT work
  • Including installation of Unifi equipment, A/V equipment, and printers
  • Additionally, I have built and assisted others with gaming computers and media servers
  • Gained knowledge and experience through self-study of CompTIA A+, Sec+ and CCNA certification programs
  • Currently enrolled in a Cybersecurity bootcamp at UNCC and set graduation date is in March 2022.

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Resume Overview

School Attended

  • UNCC
  • Windsor High School

Job Titles Held:

  • Field Engineer
  • Mobility Sales Representative
  • Assistant Manager
  • Wire Technician


  • High School Diploma

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