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Field Application Engineer Resume Example

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FIELD APPLICATION ENGINEER
Professional Summary
Versatile technology Engineer with experience in semiconductor industry, electrical and mechanical equipment, and plastic molded products. 
Helping people inspires me.  Everyone is a customer at one time or another and knows how they want to be treated when they need of assistance.  I'm passionate about having knowledge at my fingertips, or knowing who can get me the answer quickly.  Combining these two things has allowed me to build strong customer relationships with clients whether they are small or a Fortune 100/500 company. 
I take great pride in being able to collaborate and lead team members throughout a company to provide solutions to customers in a timely manner.  But first you must be able to effectively troubleshoot to understand what the correct problem statement is. Among my strengths include updating/generating technical documentation, product training and Miller Heiman Blue Sheet training.
Experience
Field Application EngineerApr 2006 to Jan 2017
Entegris, Inc. － Chaska, MN
  • Provided daily technical product support to both Strategic Account Managers or directly to global customers for Entegris products in all aspects of technical information from material properties, to functional capabilities, how to effectively use the products, to ordering information.
  • Main focal point for customers to minimize dependence upon Account Managers and Product Managers, allowing my peers to focus on higher priority tasks.
  • Deployed to customer facilities to investigate and quickly resolve complex application issues in manufacturing lines.
  • Participant in biweekly/monthly strategic customer meetings as both voice of customer (VOC) and as technical knowledge resource.
  • Generated data sheets, procedures, technical bulletins and user manuals for several product lines to provide better end user support documentation for customer base as well as for colleagues around the globe.
  • Created configuration and spare parts lists for multiple products to assist in focusing product demand and to increase revenue stream.  
  • Communicated customer notifications of product changes and achieved sign off.
  • Identified crucial OEMs (Original Equipment Manufacturers) and worked directly with them to ensure Entegris products worked seamlessly with their products and if not, worked to resolve open issues. 
  • Contributed in product design development of new and ongoing products by providing personal and customer feedback to provide a better product to the market. 
  • Traveled to client headquarters to represent Entegris' market introduction of new products as technical representative.
Onsite Field Service EngineerJan 2002 to Mar 2006
Entegris, Inc. － Chandler, AZ
  • Ramped up three customer facilities from equipment installation, through equipment upgrades to completely training new employees to backfill my position/contract all the while being the main point of contact for the customer.
  • Successfully had every annual contract renewed while customer was reducing onsite vendor headcount.
  • Provided timely daily maintenance support of equipment systems to ensure high uptime percentages.
  • Supported installation of upgrades on equipment systems to improve reliability and process throughput.
  • Identified and provided feedback of hardware and software failures in field back to Entegris Engineering team to proactively address field issues.
  • Taught multiple onsite classes for equipment and carrier products to customer employees for improving customer interaction and use of Entegris products.
  • Troubleshot multiple equipment interoperability issues throughout customer manufacturing facilities.
  • Assisted customer in defining and implementing specifications and processes to improve their overall performance and reduce equipment downtime.
  • Generated multiple Pareto charts used to define and measure metrics of onsite performance to prove worth of onsite representation.
Additional Experience
Field Service/Application EngineerAugust Technology (now Rudolph Technologies) － Bloomington, MN
Technical Support EngineerLam Research － Fremont, CA
Education
Bachelor of Science, Electronics Engineering TechnologyDeVry Institute of Technology － Phoenix, Arizona
Performance Based Equipment Training (PBET)Solid Performance Solutions
Skills
  • Sales software: Salesforce.com, SAP
  • Productivity software: Microsoft (including Project, Visio), Google
  • Collaboration software: Skype, Google, WebEx, GoToMeeting
  • Other software: STP Viewer. eDrawings, Paint.net
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Resume Overview

Companies Worked For:

  • Entegris, Inc.
  • August Technology (now Rudolph Technologies)
  • Lam Research

School Attended

  • DeVry Institute of Technology
  • Solid Performance Solutions

Job Titles Held:

  • Field Application Engineer
  • Onsite Field Service Engineer
  • Field Service/Application Engineer
  • Technical Support Engineer

Degrees

  • Bachelor of Science , Electronics Engineering Technology
    Performance Based Equipment Training (PBET)

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