Versatile technology Engineer with experience in semiconductor industry, electrical and mechanical equipment, and plastic molded products.
inspires me. Everyone is a customer at one time or another and knows how they want to be treated when
they need of assistance. I'm
passionate about having knowledge at my fingertips, or knowing who can get me
the answer quickly. Combining these two
things has allowed me to build strong customer relationships with
clients whether they are small or a Fortune 100/500 company.
I take great pride in being able to collaborate
and lead team members throughout a company to provide solutions to customers in
a timely manner. But first you must be able to effectively troubleshoot to understand
what the correct problem statement is. Among my strengths include updating/generating technical documentation, product training
and Miller Heiman Blue Sheet training.
Field Application EngineerApr 2006 to Jan 2017 Entegris, Inc. － Chaska, MN
Provided daily technical product support to both Strategic Account Managers or directly to global customers for Entegris products in all aspects of
technical information from material properties, to functional capabilities, how
to effectively use the products, to ordering information.
Main focal point for customers to minimize dependence
upon Account Managers and Product Managers, allowing my peers to focus on
higher priority tasks.
Deployed to customer facilities to investigate and
quickly resolve complex application issues in manufacturing lines.
Participant in biweekly/monthly strategic customer
meetings as both voice of customer (VOC) and as technical knowledge resource.
Generated data sheets, procedures, technical bulletins
and user manuals for several product lines to provide better end user support documentation
for customer base as well as for colleagues around the globe.
Created configuration and spare parts lists for multiple products
to assist in focusing product demand and to increase revenue stream.
Communicated customer notifications of product changes
and achieved sign off.
Identified crucial OEMs (Original
Equipment Manufacturers) and worked directly with them to ensure Entegris
products worked seamlessly with their products and if not, worked to resolve
Contributed in product design development of new and ongoing
products by providing personal and customer feedback to provide a
better product to the market.
Traveled to client headquarters to represent Entegris'
market introduction of new products as technical representative.
Onsite Field Service EngineerJan 2002 to Mar 2006 Entegris, Inc. － Chandler, AZ
Ramped up three customer facilities from
equipment installation, through equipment upgrades to completely training new
employees to backfill my position/contract all the while being the main point
of contact for the customer.
Successfully had every annual contract renewed while customer was
reducing onsite vendor headcount.
Provided timely daily maintenance support
of equipment systems to ensure high uptime percentages.
Supported installation of upgrades on equipment systems to improve
reliability and process throughput.
Identified and provided feedback of hardware and software failures in
field back to Entegris Engineering team to proactively address field issues.
Taught multiple onsite classes for
equipment and carrier products to customer employees for improving customer
interaction and use of Entegris products.
Troubleshot multiple equipment interoperability issues throughout
customer manufacturing facilities.
Assisted customer in defining and implementing specifications and processes
to improve their overall performance and reduce equipment downtime.
Generated multiple Pareto charts used to define and measure metrics of
onsite performance to prove worth of onsite representation.
Field Service/Application EngineerAugust Technology (now Rudolph Technologies) － Bloomington, MN
Technical Support EngineerLam Research － Fremont, CA
Bachelor of Science, Electronics Engineering TechnologyDeVry Institute of Technology － Phoenix, Arizona
Performance Based Equipment Training (PBET)Solid Performance Solutions
Sales software: Salesforce.com, SAP
Productivity software: Microsoft (including Project, Visio), Google