I strongly believe in promoting culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills. I am a self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis.
Skills
Preparing ingredients
Operating fryers and grills
Cleaning and sanitization
Plating dishes
Stocking supplies
Stocking ingredients
Food preparation
Kitchen equipment cleaning
Grilling
Frying
Experience
08/2020 to 11/2020
Fast Food Cook and ServerDairy Queen – Copley, OH,
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Completed side work tasks, including restocking condiments and cleaning refrigerators.
Quickly and efficiently processed payments and made accurate change.
Followed all company safety standards, including food quality and sanitation procedures.
Served orders to customers at windows, counters and tables, handling approximately 100 orders per shift.
Portioned and packaged take-out foods for customers.
Completed opening, closing and shift change tasks to promote store efficiency.
Organized food items on serving trays and in carry-out packages.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Effectively worked with teammates and openly invited coaching from management team.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
06/2018 to 08/2019
Crew MemberChuck E. Cheese's – City, STATE,
Drove team success by completing assigned task quickly and accurately.
Remained mindful of workplace safety according to predetermined specifications.
Upheld high standards of productivity and quality in all areas of operations.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered telephone to provide dining information and take party reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Set up and decorated menu marketing boards with current meal and drink specials.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Checked dining and serving areas every half an hour to verify proper cleanliness and readiness for guests.
Assisted customers with account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving party issues.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Organized and lead variety of small and large group activities, including Science, Math and Computer Science activities.
06/2019 to 08/2019
STEM Camp CounselorNorthrop Grumman And USC Viterbi – City, STATE,
Enforced discipline and policies to protect safety of recreational activity participants.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Diversified recreational offerings by building and overseeing activity schedule.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Promoted monthly events and activities to increase participation and revenue.
Observed participants for signs of physical distress and stopped activity to administer care.
Designed detailed daily schedules for 5 counselors and 22 campers to increase safety and overall camp success.
Education and Training
Expected in 05/2019
: Engineering (Pre-Engineering) California Academy Of Mathematics And Science - Carson, CA GPA:
Expected in 05/2020
High School Diploma: Pasadena High School - Pasadena, CA GPA:
Expected in 05/2024
Bachelor of Science: Aerospace Engineering California State University - Northridge - Long Beach, CA GPA:
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