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Family Support Worker Resume Example

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FAMILY SUPPORT WORKER
Summary

Compassionate FSW with 5 years of experience in non-profit settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.

Skills
  • Recordkeeping
  • Community referrals
  • Client advocacy
  • Relationship development
  • Team management
  • Customer service
  • Training and Development
  • Dedicated support
  • Conducting interviews
Experience
Family Support Worker, Company Name, September 2014-March 2020City, State
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Interviewed clients to assess situations, capabilities and problems.
  • Conferred with clients to discuss options and goals for various services.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Coordinated between various entities to manage cases.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Identified appropriate community resources and provided referrals for services.
  • Leveraged case management tools and referrals to link clients to community resources.
  • Served as client advocate and promoted ideas that aligned with client best interest.
  • Assisted clients with career training, resource applications and counseling programs to facilitate life enrichment.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Organized and secured case records and reports to maintain confidentiality of client treatment
  • Conducted client interviews to gather information and update case records.
Daycare Worker, Company Name, January 2013-January 2014City, State
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Taught children foundational skills such as colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Incorporated music and art activities to encourage creativity and expression.
  • Planned and led games, reading and activities for groups 5 to 8 children.
  • Mediated talks between parents and teachers regarding disciplinary concerns.
  • Created infant area, toddler area and preschool area of play within daycare area.
Soft Lines Floor Worker, Company Name, June 2010-September 2011City, State
  • Stocked, replenished and organized inventory
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Promoted brand through event marketing, demonstrations and sales.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Initiated friendly conversation with each customer to determine level of assistance required.
Education and Training
High School DiplomaMilton Highschool, , CityMay 2010
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Resume Overview

School Attended

  • Milton Highschool

Job Titles Held:

  • Family Support Worker
  • Daycare Worker
  • Soft Lines Floor Worker

Degrees

  • High School Diploma

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