Conducted individual and group therapy sessions for outpatient clients. Identified treatment goals based on individual diagnosis and history. Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior Maintained thorough clinical treatment notes. Conducted chemical dependency program orientation sessions. Led supportive group discussions and education sessions with alcohol and drug users and families. Organized treatment projects that focused on problem solving skills and creative thinking. Supported and counseled clients with drug and alcohol addiction. Provided excellent service and attention to customers when face-to-face or through phone conversations. Created agendas and communication materials for team meetings.
Met with clients to determine necessary services and make treatment recommendations. Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients. Worked with community resources to engage youth in pro-social activities and help families access services. Entered client data in centralized database and maintained up-to-date case records for all clients. Interviewed clients to assess situations, capabilities and problems. Coordinated all activities involving birth parents in conjunction with in-home support counselors. Conferred with clients to discuss options and goals for various services. Referred family members to outside support options to assist with coping during times of increased stress. Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations. Identified appropriate community resources and provided referrals for services.
Requested maintenance orders to fix non-working equipment and address any room damage. Collected trash from receptacles and surfaces, discreetly removing items for disposal. Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures. Dusted and vacuumed 13-17 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily. Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers. Managed client laundry with proper care and attention to needs of different linens and articles of clothing. Thoroughly cleaned Baymont establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment. Organized supplies for efficient use based on expected customer needs. Swept and damp-mopped private stairways and hallways. Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions. Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done. Washed and polished glass windows and doors to keep entryways clear and professional. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash. Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom. Collected waste paper and other trash from the premises and moved to designated areas. Cleaned rooms to the satisfaction of all clients. Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas. Kept utility sink rooms in clean, neat and orderly condition. Draped and folded guests' clothing, paired shoes and neatly arranged toiletries. Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Replenished hotel amenities such as drinking glasses and writing supplies. Swept and vacuumed floors, hallways and stairwells. Supplied guests with extra towels and toiletries when requested. Cleaned and returned vacant rooms to occupant-ready status. Replaced sheets and pillowcases daily and used hospitality corners on all beds. Stocked toilet tissue and paper towels, as well as other restroom supplies.
Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Offered direction and gave constructive feedback to motivate team members. Provided onsite training.
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