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Ambitious IT Technician with experience in windows operating systems, knowledge of networking protocols, and a long history of great customer service, while working in a fast-paced environment.
Arizona State University - Tempe, AZ
- AWS Certified Solutions Architect Associate - 2022
- AWS Certified Cloud Practitioner - 2021
- Linux Essentials Certification - 2021
- Monitor network systems and applications for events and outages.
- Create and route tickets to the appropriate engineering teams with ServiceNow.
- Collaborated with architects and engineers to design, build and deploy secure multi tier architectures in AWS.
- Provided outstanding customer service, and ensured customer satisfaction at all times.
- Implemented cloud policies, managed technology requests and maintained service availability.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Set up appointments and conducted interviews with applicants, explained benefits process and which programs were available.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
● ITIL ● Agile ● AWS EC2, S3, SQL, NoSQL ● Git/Github ● Jenkins | ● Ansible ● Terraform ● Linux ● VMware ● Microsoft Office Suite |
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School Attended
- Arizona State University
Job Titles Held:
- AWS Cloud Engineer Intern
- Family Services Specialist I,II, and III
Degrees
- Bachelor of Science
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