As an individual with management knowledge and exceptional people skills. Versed in communication skills and eligibility knowledge. Desires a challenging role as a key member in this organization that is dedicated in providing service to the community.
High School Diploma, General Education2004Atwater Highs School － Atwater, CA, USADuring my time at AHS, I was a member of the waterpolo team and the swim team for 4 years. I participated in clubs such as the Fellowship for Christian Athletes (FCA), the Biology Club, the Chess Club, and the Pep Team.
License, Life Insurance2007Combine Insurance of America Agent School － Sacramento, CA, USAUpon completion of this program, I met the mandated requirements to apply for a California Life Agent License, which I obtained once passing the state exam.
Associate of Arts, Business Administration2012Modesto Junior College － Modesto, CA, USA
Employee Development2014Merced County HSA Employee Development Series － Merced, CA, USAThrough this 10-month program, I learned about topics such as communicating with people, customer service, team building, values/ethics, stress management, time management, and many more valuable subjects.
Bachelor of Arts, Business Management2016Fresno Pacific University － Merced, CA, 95348
Family Service Representative IIApr 2012 to Current Merced County Human Service Agency － Merced, CA
Acting as the first contact for individuals seeking public assistance
Interviewing applicants and recipients (clients) to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance. This often requires obtaining information in difficult and/or emotional situations on issues such as earnings and financial obligations and/or parental status and living arrangements and maintaining control of the interview if the client becomes hostile or angry over the interview questions.
Learning numerous state and federal program regulations and specific county practices through intensive training prior to full case assignment and ongoing training thereafter. The work of an Eligibility Worker is highly regulation driven with ongoing reliance on regulations.
Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
Explaining program benefits, requirements and procedures, including eligibility factors, to public assistance clients.
In some cases, visiting clients in their homes for the purpose of obtaining and verifying information.
Determining program eligibility in accordance with current regulations using the computer-based eligibility system.
Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where fraud is suspected.
Advising clients of deadlines, timeframes, and necessary actions to be taken.
Working with clients who often do not take the necessary actions within the required timeframe.
Establishing and maintaining multiple case files through regular updating and review. Documenting all communications and contacts with clients.
Planning and organizing a large caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by federal and state regulations.
Preparing system generated documents necessary to initiate, continue, and/or modify public assistance.
Computing and authorizing grant amounts based on financial and family status. Computing CalWORK's budgets, Medi-Cal budgets, General Assistance budgets, and Food Stamps in order to calculate grants.
Reviewing and explaining to clients public assistance amounts and authorizing payment of monthly benefits.
Providing information and making routine referrals to resources available through the County and within the community for clients desiring or needing services. In some cases, Eligibility Workers also refer clients to and communicate with Social Workers and other staff to coordinate family services.
Keeping up to date on changes in rules, laws, procedures, etc. that affect processing timelines.
Personal BankerJun 2007 to Oct 2009 Bank of America － Ceres/Modesto, CA
The Personal Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
The position of Personal Banker also is required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications, and is required to provide leadership, training and support to less experienced New Account Representatives and other branch staff members.
Life AgentMar 2007 to May 2007 Combine Insurance of America － Modesto, CA
Explain features, advantages and disadvantages of various policies to
promote sale of insurance plans.
Explain necessary bookkeeping requirements for customer to implement
and provide group insurance program.
Inspect property, examining its general condition, type of
construction, age, and other characteristics, to decide if it is a good
Install bookkeeping systems and resolve system problems.
Interview prospective clients to obtain data about their financial
resources and needs, the physical condition of the person or property to be
insured, and to discuss any existing coverage.
Monitor insurance claims to ensure they are settled equitably for both
the client and the insurer.
Perform administrative tasks, such as maintaining records and handling
Plan and oversee incorporation of insurance program into bookkeeping
system of company.
Seek out new clients and develop clientele by networking to find new
customers and generate lists of prospective clients.
Select company that offers type of coverage requested by client to
Sell various types of insurance policies to businesses and individuals
on behalf of insurance companies, including , life, medical and dental
insurance or specialized policies.
Loss Prevention AgentOct 2006 to Mar 2007 Gottschalks － Modesto/Merced, CA
Loss Prevention associates are responsible for detecting, reporting and resolving matters in the area of safety, inventory shortage, cash handling and theft, and for providing customer service as per Company standards.
Conduct surveillance to detect and apprehend shoplifters.
Conduct routine inspections of the facility to maintain physical security and protection of assets.
Monitor closed circuit television systems, if applicable.
Enforce company standards as they relate to security and safety procedures.
Participate in the training of new hire associates in matters of loss prevention.
Conduct daily, weekly and monthly store audits.
Conduct safety inspections and communicate hazards to keyholder on duty.
Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control log.
Participate in the store's loss prevention and safety programs.
Any other tasks as assigned from time to time by any manager.
Warehouse ManagerJul 2006 to Oct 2006 99Cent Only Store － Merced/Turlock, CA
Organize all activities & assign jobs
accordingly for staff.
Setup layout & space management; work
organization chart; procedures such as SOP, 5S.
Manage stock control: the self-assured receipt,
storage, retrieval and timely delivery of goods; shipment loading &
transferring; document recording and data entry into system.
Planning, organizing and controlling of Warehouse'
Constantly plan out all warehouse resources and
activities in relation to company objectives and set targets.
Make plans to develop staffs of warehouse by
Follow up & control daily absence and over
Ensure that workplace's health and safety
requirements are met and take responsibility for the security of the building
Maintain housekeeping of warehouse and
Issue Inventory report, IN/OUT status report,
dead stock report, goods age report, consumption report, manpower status report
to Logistics Manager.
Follow up ERP grogram against with actual
Implement cost reduction principle in all aspects
of warehouse transactions and activities.
Writing and balancing daily bank deposits.
Creation of daily work logs and transmission of
same to corporate.
Audit of daily labor and billing reports.
Improvement & development of warehouse.
Promote constant motivation among staff to
strive for an efficient and effective warehouse administration.
Promote constant motivation among staff to
strive for an efficient and effective warehouse administration.
Enhance subordinates' well being and capability
through training and give opportunities for promotion.
Always research to improve all warehouse
operations according to company's objectives.
Scheduling of personnel based on client-supplied
Negotiation of rates with common carrier
Running shift with safety and efficiency as
Shift LeaderJan 2006 to Sep 2006 Subway － Turlock, CA
Greets customers and takes their orders
Explains menu options in order to help customers make a selection
Cuts freshly-baked loaves of bread into sandwich-sized portions
Creates a sandwich using precisely the right meats, cheeses, and vegetable toppings
Wraps sandwiches appropriately for eat-in or carryout meals as appropriate
Stocks toppings, meats and condiments so they are readily available when needed
Cuts and preps vegetables such as lettuce, tomato, onion and peppers for placement on sandwiches
Keeps the work area and any utensils needed clean
Manages food products in order to reduce waste
Operates cash register and makes change as needed
Inventories and rotates stock
Assists with unloading trucks full of merchandise whenever they arrive at the store
Head Sales AssociateMar 2005 to Dec 2005 Big 5 Sporting Goods － Merced, CA
Greeting the customer as soon as they enter the store is the main duty of a sales associate in every store.
Helping the customers in acquiring knowledge on particular product and helping them in purchasing the desired product
Loading and unloading the products from truck is also one of the duties of a sales associate.
Keeping a complete track of sales done on particular day is the main responsibility of a sales associate.
Ensure all the products are available in the store and if not it is his responsibility update the store manager regarding the same.
Attending phone calls and replying to the dealers emails is sales associates responsibility.
Solving customer queries or complaint related to the products that they purchase.
Ensure customers satisfaction and safety at store.
Need to be updated with all price changes and discounts on particular products.
Helping the new employees in understanding rules and regulations in the store and giving appropriate training.
CashierJul 2002 to Mar 2006 Winton Supermarket － Winton, CA
Enters purchases into cash register to calculate total purchase price.
Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure.
Counts money, gives change and issues receipt for funds received.
Calculates discounts or references; requests customer identification for certain discounts and receipts as required.
Maintains sufficient amounts of change in cash drawer.
Balances cash drawer and receipts; documents discrepancies.
Trains new cashiers.
Assists customers in locating specific items.
Keeps register area neat and stocked with necessary supplies.
Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.