Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment placement. Sales Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail sales professional offering 25 years experience in retail customer service and retail management. Focused on exceeding sales goals. Enthusiastic, outgoing and fashion-savvy Sales Manager proficient at building positive relationships with new and existing customers by offering superior customer service.
Customer Survey Scores were at 39% highly satisfied when I took over as manager of Family Shoes. In 2011 I finished the year with a score of 78% of customers shopping in Family shoes were highly satisfied.
Sales were $1,376,000 when I became sales manager in 2005. This was last place in the district consisting of 13 bay area stores. In 2010 sales were increased to $1,970,000 which was #1 in the district for The Family Shoe Dept.
As Sales Manager I was responsible for all aspects of running The shoe Dept. within the JCPenney Department Store. My major focus was customer service. It was my responsibility to see to it that every customer entering the shoe dept. left as a highly satisfied customer. I listened to and resolved all customer complaints as well as compliments. Monitored a sales staff of 16-20 employees and their performances to insure that daily sales and customer service goals were met. Hired, recruited, sourced, trained, coached, motivated and evaluated all personnel assigned to my department. Conferred weekly with company officials to develop methods and procedures to increase sales and promote business. Directed and supervised employees in sales performance, inventory, stock maintenance, floor merchandising and register transactions involving 4 POS registers. Planned and prepared work schedules each week for efficiently staffing of Shoe dept. Ensured scheduling compliance according to Calif. State Laws. Key holder
responsible for closing store on alternate weekends ensuring all proceeds for the day have been accounted for and secured into vault. Made sure all customers and employees have vacated the building, all doors are locked, escalators turned off, alarms set and store is ready for opening managers the next day.
My duties as Senior Merchandise Assistant was to assist the Sales Manager in all aspects of supervising a sales team. I was assigned to the Men's Dept. for 11 years, Childrens for 1 year and the Womans Dept for 8 years before becoming a Sales Manager myself.
Companies Worked For:
Job Titles Held: