Possess skill in outlining clear learning objectives and expectations for all students. Organized and prepared educator with experience in curriculum design. Provide safe and exciting learning environment for all students which motivates their learning. Excellent communication skills with all learning types.
Up to date on current teaching technology. Effective classroom management skills which includes successful planning techniques.
Skillful in mentoring and devoted to student learning and growth.
Masterful in meeting the needs of a diverse student population.
Managed an prioritized multiple projects through organization and by setting and adjusting time lines as needed
Challenged and motivated employees through in-depth discussions and
Initiated thought-provoking discussions to aide employees to develop their critical thinking abilities.
Served as an Advisor for various other Veterans Affairs on work flow
processes and education material. Responsible for staffing needs to include: interviewing and hiring, disciplinary actions, reassigning of work load, improving employee morale Facilitate education and training to staff members on issues that affect the unit or other related programs within the VA Maintained thorough records of employee attendance and proficiency which enabled me to provide mid and end-of-year employee appraisals; write and appeal step/grade increases & performance based awards. Organize and design work flow assignments for the Facility Revenue Technicians and the UR (Utilization Review) Nurse; allocate office space and assess special needs (equipment, education, supplies) for staff and plan within current and upcoming years fiscal budget
Responsible for staffing needs to include: interviewing and hiring, disciplinary actions, reassigning of work load, improving employee morale
Facilitate education and training to staff members on issues that affect the unit or other related programs within the VA
Maintained thorough records of employee attendance and proficiency which enabled me to provide mid and end-of-year employee appraisals; write and appeal step/grade increases & performance based awards.
Organize and design work flow assignments for the Facility Revenue
Technicians and the UR (Utilization Review) Nurse; allocate office space and assess special needs (equipment, education, supplies) for staff and plan within current and upcoming years fiscal budget
Compile, analyze, and process statistical data/reports for program
Conduct research and assist with departmental projects.
Write desktop procedures, assist in training others.
Maintain a detailed database of transplant patients to identify, report
and track trends.
Recommend and develop processes and procedures to improve
efficiency and reduce deficiencies.
Develop and deliver technical writing for CPAC business model requirements
Responsible for all aspects of identifying, interpreting and resolving complex managed care contracting issues including analysis and risk analysis
Investigate systemic issues and develop root cause solutions related to
Provided viable recommendations to management through organizational changes to improve efficiency in operations while optimizing revenue
Fostered positive working relations with various other departments and
organizations to cultivate long-term positive relations within the VA.
Participated in insurance contract negotiation reviews with carriers,
attorneys and CPAC officials
Conduct benchmark studies, using industry best practices to monitor
contracted third party payer trends
Deliver professional written communication that conveys the VA objectives through documents to include analysis findings, carrier issue summaries, recommendations and conclusions while adhering to federal collection laws and regulations to a wide array of Government leadership
Provided education and training through verbal classroom lectures, soft
copy training materials, Blackboard courses, Learning Management
System (LMS) / Talent Management System (TMS) acting as
Recreated training materials and facilitated learning modules for the
Facility Revenue Technicians (FRT) throughout the nation on Fee Basis
Claims and the FBCS (Fee Basis Claims System). The training followed
the Non VA Care Coordination (NVCC) initiative to enhance efficiency
within the VA
Initiated in-depth analysis of training provided through a detailed
debriefing document for management to review adjustments
accordingly; improved quality of services; morale of employees, and
efficiency of work load.
Demonstrated a high level of initiative by designing hospital materials
for diverse groups with varying background knowledge in the subject
matter and instructed VA personal on an array of subject matters
Proctored course evaluations and utilized employee questionnaires for
learning assessments; analyzed feedback, assessments and
recommendations from various levels of staff to improve learning
deliveries, collaboration approaches and retention.
Planned, prioritized, and conducted all phases of assigned projects as
primary trainer for Cash Management Ensured structured content in
course curriculum was conducive to learning in a wide range of
occupations; while adhering to the VHA Directives, Standard Operating
Procedures, and Handbooks; Stored and maintained database
documentation as well as health information while maintaining HIPAA
Reorganized and facilitated New Employee Orientation to better
engage the adult learners and promote classroom participation
Participated in workgroups for curriculum design decisions with the
Educational Departments within the CPAC infrastructure making policy
initiatives and decisions on educational issues regarding employee
Primary Trainer for Accounts Management (Denials Management,
Follow-Up & Payer Analysis)
Interviewed department staff to access training needs and deficiencies
to customized adequate training material to meet the department
From the Needs Assessment analysis, I developed of educational
material consisting of presentation, lecture, student job aides and
learning materials to inform the employees within the facility, the key
roles within the revenue process and how each of their positions are an
integral part of that cycle. Course development consisted of Instructor
lesson plans, lectures, presentations and student learning activities.
Received outstanding recognition during my VATraning and Education for excellence in course delivery. Redesigned New Employee Orientation at the VA to better engage the learners.
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