Facility Operations Engineer adept at explaining system issues to clients in a clear and understandable way. Contributes excellent customer service and technical skills to every project.
Strong mechanical and electrical skills
VAV boxes and control systems
Chilled water systems knowledge
UPS, PDU and switch gear experience
Strong mechanical skills
Project management skills
HVAC and Refrigeration School 1, 2 and 3
ITILv3 Foundation certified
Virginia Licensed Plumber
HVAC change-out procedures expert
Certified Oil Burner
Trane Tracer Summit certification
HVAC computer controls knowledge
Customer service expert
Facilities Operations Engineer, 03/2009 to Current Peak 10 – Richmond, VA
Maintains 99.999% uptime on company and client equipment through careful and preventative maintenance.
Monitors data center operations and implements weekly run tests and quarterly load test reporting of generator units.
Maintains 22,500 square feet of data center facilities.
Tours potential clients through data center to facilitate new business.
Tours client auditors to meet SOC 1, 2 and 3, HIPPA, and PCI level compliance.
Upsells additional services for existing clients for increased revenue.
Procures electrical, mechanical equipment and other services required for operations.
Works closely with management and outside partners to meet company goals.
Logs detailed and thorough records of maintenance performed for internal and external audits.
Maintains cooling towers, chillers, air handlers, UPS and closed-loop systems.
Leads project scheduling and budgeting to successfully and quickly complete engineering projects.
Completes project mechanical design while providing technical solutions feedback.
Develops cost estimates, procures equipment and tracks construction progress to efficiently complete large scale projects.
Provides outstanding customer service.
Coordinates and monitors vendor maintenance for all repairs.
Prepares and administers Method of Procedure and Standard Operating Procedures.
Responsible for training Technical Assistant Associates to ensure procedures are followed.
Responsible for snow removal, capital expenses, housekeeping, reporting property deficiencies, overhead cable management and under floor power placement, and liaison to Property Manager.
Emergency contact for equipment alerts, staff calls, and security breaches 24/7.
Director of Facilities, 03/2003 to 03/2009 LandAmerica Financial Group, Inc. – Richmond, VA
Monitored data center and life safety systems generators.
Responsible for facility management function of company headquarters to include daily maintenance, house-keeping services, and preventive maintenance for exterior and interior areas.
Ensured an efficient, safe, cost-effective facility environment to support daily operations.
Directed in-house employees and contractors in the miantenance of company buildings and grounds.
Responsible for the operation and maintenance of HVAC systems, building control systems, general office equipment and furniture.
Developed a cost-effective facility budget that ensured assigned facilities were properly maintained.
Provided field operations support in the areas of facility maintenance, security systems, HVAC and property management.
Coordinated and negotiated contracts with general contractors, electricians, vending suppliers, house-keeping and janitorial, lawn and landscaping, snow and trash removal, painting and repairs and other related services.
Logged detailed and thorough records of maintenance performed.
Monitored and maintained heating, ventilation and cooling systems.
Generated PM schedules and procedures.
Developed, reviewed and submitted property operating and capital budgets.
Conducted monthly security audits to identify potential problems related to physical security, staff safety and asset protection.
Facilities Maintenance Supervisor, 11/1999 to 03/2003 Brandywine Realty Trust – Richmond, VA
Served as first responder for all facility and equipment issues.
Coordinated and monitored vendor maintenance for large repairs.
Prepared and administered preventative maintenance work orders.
Diagnosed mechanical problems and determined the best ways to correct them.
Regularly serviced 9 buildings.
Repaired air handlers and makeup air units.
Plumber, 05/1989 to 11/1999 Various – Richmond, VA
Complied with all state plumbing codes throughout the duration of each project.
Repaired plumbing systems, components and equipment.
Completed preventative maintenance on water heaters, toilets, urinals and plumbing fixtures.
Provided outstanding customer service.
Accurately read, understood, and carried out written instructions.
Communicated operational issues and changes to supervisor on regular basis.
High School Diploma: 1986 Manchester High School - Chesterfield, VA