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Express Temp Agency Customer Service Resume Example

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EXPRESS TEMP AGENCY CUSTOMER SERVICE
Summary
Skills
Experience
Company Name | City, StateExpress Temp Agency Customer Service 04/2019 - 04/2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Educated customers on special pricing opportunities and company offerings.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Company Name | City, StateCustomer Service Representative04/2009 - 04/2014
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
Company Name | City, StateRetail Sales Associate04/2000 - 04/2008
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Promoted brand through event marketing, demonstrations and sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Increased store sales [Number]% by cross-selling complementary items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Worked with off-site locations to find desired items for customers.
  • Generated brand awareness and positive product impressions to increase sales.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Increased sales [Number]% through suggestive selling and persuasiveness.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
  • Answered questions about current promotions and resolved issues according to store policies.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Dressed in sample and completed garments for photographs and displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Fostered customer retention by assessing and meeting product needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted average of [Number] customers per day in finding or selecting items.
  • Promoted customer satisfaction by [Action] and [Action].
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Company Name | City, StateCustomer Service Representative04/1998 - 04/2008
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
University Of Jordan | City, StateBachelor of Arts in Law (Pre-Law)01/2001
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Resume Overview

School Attended

  • University Of Jordan

Job Titles Held:

  • Express Temp Agency Customer Service
  • Customer Service Representative
  • Retail Sales Associate

Degrees

  • Bachelor of Arts in Law (Pre-Law)

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