Express Temp Agency Customer Service Resume Example Poolcorp

EXPRESS TEMP AGENCY CUSTOMER SERVICE

Summary

Skills

Experience

Poolcorp | Houston , TXExpress Temp Agency Customer Service 04/2019 - 04/2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Worked with [Job title] to develop customer service improvement initiatives.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Educated customers on special pricing opportunities and company offerings.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Set up and activated customer accounts to maintain QA satisfaction levels.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

Jo-Ann Fabrics | Evendale , OHCustomer Service Representative04/2009 - 04/2014

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Worked with [Job title] to develop customer service improvement initiatives.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Set up and activated customer accounts to maintain QA satisfaction levels.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Reviewed account and service histories to identify trends and issues.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.

Poolcorp | Nashville , TNRetail Sales Associate04/2000 - 04/2008

Maintained accurate and attractive merchandise displays to maximize purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Processed payments and maintained accurate drawers to meet financial targets.
Offered coupons and special deals to increase quantity of customer spending.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Promoted brand through event marketing, demonstrations and sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Engaged shoppers, providing assistance and information on merchandise and product features.
Increased store sales [Number]% by cross-selling complementary items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
Worked with off-site locations to find desired items for customers.
Generated brand awareness and positive product impressions to increase sales.
Built customer loyalty by engaging with and identifying product needs of customers.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Increased sales [Number]% through suggestive selling and persuasiveness.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
Answered questions about current promotions and resolved issues according to store policies.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Dressed in sample and completed garments for photographs and displays.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Prepared products for promotional sampling during in-store demonstrations.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Fostered customer retention by assessing and meeting product needs.
Initiated friendly conversation with each customer to determine level of assistance required.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Assisted average of [Number] customers per day in finding or selecting items.
Promoted customer satisfaction by [Action] and [Action].
Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
Completed all assigned training to stay updated on important policies and procedures.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.

Little Nicky's Restaurant | City , STATECustomer Service Representative04/1998 - 04/2008

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Worked with [Job title] to develop customer service improvement initiatives.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Set up and activated customer accounts to maintain QA satisfaction levels.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Reviewed account and service histories to identify trends and issues.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.

Education and Training

University Of Jordan | City, StateBachelor of Arts in Law (Pre-Law)01/2001

Resume Overview

School Attended

University Of Jordan

Job Titles Held:

Express Temp Agency Customer Service
Customer Service Representative
Retail Sales Associate

Degrees

Bachelor of Arts in Law (Pre-Law)

Express Temp Agency Customer Service Resume Example

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