Dedicated Customer Service Representative with over 11 years experience with extensive knowledge in Global transportation services, motivated to maintain customer satisfaction and contribute to company success.
Energetic, outgoing and driven to reach company goals.
Results-driven with proven ability to establish rapport with clients. Personable and responsible solid team player with upbeat, positive attitude.
Organized weekly Excel reports to track customers cargo.
Developed highly empathetic client relationships and earned reputation for exceeding goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing other customer service related duties, provided assistance and troubleshooting.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergencies.
Interacted with customers to follow-up on shipping statuses and expedited bookings.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and phone.
Successfully interacted with customers to expedite shipments.
Assisted customers with customs and foreign country compliances.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for management.
Recommended, selected and helped locate new routings and services for customers based on customer needs and desires.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.
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