export customer service representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
With 12 years experience and excellent understanding of the Steamship Industry and OCU Clerical related positions and functions I am a Team Player and always motivated to do my best. I work hard to solve customer needs and meet job requirements.
Skills
ADP Workforce Now & ADP Timekeeping
ACA Reporting
Excel
Outlook
Detail Oriented
Very Motivated
Reliable
Excellent Communication Skills
Quick Learner
Problem Solver
Team Player
Works Well Under Pressure
Conflict resolution
Data management
Extremely organized
Self-motivated
Work History
05/2019 to CurrentExport Customer Service RepresentativeCma Cgm Group | Norfolk, VA,
VESSEL CLOSING -
Monitor of export shipments
Prepare booking forecast for Export Voyages
Confirm all Haz shipments have been approved
Run all Haz reports for vessels and ensure all are approved and forward to terminal prior to loading
Ensure Haz Dec are collected from Hapag Offices for Exprt Voyages from LGB to LAX ports and sent to terminals as required
Ensure Haz Dec are collected from Hapag Offices for Export Voyages from LGB to LAX ports and sent to terminals as required
Ensure all Haz Decs are recieved and inputted in a timeley maatter or rejections
Ensure all Haz Decs have been recieved and inputted in a timely matter
Arrange pre-advise Haz Materials at various terminals if required by terminal operators
Reconcile all Haz and reefer info with terminal system
Ensure all temps reports
Arrange and authorize "Late Gates" between customers or booking coordinators with terminal and Vessel Planners
Update Terminal systems to make sure all relevant info is correct
Maintain emails inn LGB Haz and Auto Boxwith LGB/LAX terminals
Maintain emails in LGB Haz and AUto Box
Send Auto Titles to Terminal
Close vessel with Partner and or Terminals or Planner (Weights , TEUs Emptied, Special Stows, Hides, Helium, and total container counts)
CLose vessel with Partner and or Terminals
Supply Terminal with "TO COMES SHEET"
EQUIPMENT CONTROL
PORT OPS
SALES DEPARTMENT
M AND R
INTERMODAL
BOOKING
IMPORT DOOR
EXPORT DOOR
06/2005 to CurrentMarine ClerkOffice Of Head Start Interim Managment | Mccurtain, OK,
Boarding Agent
Intermodal
Equipment Control
Imports
Export Booking
Trouble Window
Availability
Documentation
Trained in Hazardous Shipments
11/2017 to 03/2019HR SpecialistThe Midnight Mission | City, STATE,
Assist in the termination process, terminating benefits
Conduct employment verification
Maintain associate portal with wage changes, job changes, terminations and name changes
Human Resource duties include filing, processing paperwork and assisting the HR team as needed
I9 Forms
Maintain excel spreadsheets for various departmental projects as requested
Copy, scan and fax government documents to meet established deadlines
Create Initial Personnel Files and maintain their accuracy
Provide daily assistance to employees with Benefit, timekeeping related questions
Extensive knowledge of ADP
Balancing and maintaining Participants Work Stipend
Knowledge with all Garnishment documents and procedures
Set up tax data, direct deposits, deductions, and payments
Reconciled monthly statements for Life, Health and Dental Insurance Benefits
Interaction with all upper management
Responsible for processing employee loans
Maintaining accuracy for employees vacation, sick and comp time
Calculate and processed manual checks, misc. payments and retroactive pay
Create and complete ACA Reports
Analyzed departmental documents for appropriate distribution and filing.
Served as company representative at Open Enrollment for The Midnight Mission and The Orange County Courtyard to promote company Benefits
Developed and facilitated all new-hire orientations.
Educated and advised employees on group health plans, voluntary benefits and 403B retirement plans.
Processed unemployment claims
Finalized all Salary Merit Increases
Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
Processed unemployment claims and acted as the company representative at unemployment hearings.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Conducted employment verifications and investigations.
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Facilitated the criminal background check process for new hires.
Conducted confidential investigations of discrimination, harassment and workplace violence.
08/1996 to 10/2003Electrical Apprentice LinemanYorba Linda Electric | City, STATE,
Apprentice Lineman.
Establishing OSHA and Customer Safety Requirements.
Setting Power Poles.
Maintaining and repairing overhead distribution of transmission lines.
Stringing new wire or maintaining old wire.
Installing and maintaining insulators, transformers and other equipment.
Installing and maintaining underground distribution systems.
Tree trimming.
Use of hand tools, climbing gear, bucket truck operation.
Education
Expected in 06/1994 to to Diploma | General Studies G.P.A 3.6Torrance High School, Torrance, CAGPA:
Expected in to to | General Studies El Camino College, Torrance, CAGPA:
Expected in to to | Apprentice Lineman CoursesLos Angeles Trade Tech, Los Angeles, CAGPA:
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