Accomplished Owner offering 2 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Regulatory compliance and recordkeeping. Insightful and resolute Vacation Owner Advisor with exceptional customer service, and problem-solving abilities. Focused on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Hardworking and dependable Vacation Owner Advisor with strong ability in customer service. Highly organized, initiative-taking, and punctual with collaborative mentality.
Skills
Marketing Tactics
Relationship and Team Building
Integrity and Transparency
Employee Motivation and Performance
Judgement and Decision Making
Business Development
Portfolio Management
Customer Relations
Education and Training
Business College of Southern IdahoTwin Falls, IDExpected in 06/1995 – –Associate: - GPA:
Lompoc High SchoolLompoc, CAExpected in 06/1993 – –High School Diploma: - GPA:
Provided every Owner with professional and polite support for sales and service needs
Initiated friendly conversation with each Owner to determine level of assistance required
Kept calm and applied strong problem-solving and people skills to resolve conflicts
Maintained friendly, outgoing personality to promote positive work environment and build Owner relationships
Followed all company policies, rules, and procedures to promote company goals and ensure safety
Delivered exceptional service level by listening to concerns and providing appropriate solutions
Advised Owners on travel documentation and procurement options, minimizing travel stresses
Answered inbound sales calls to potential Owners to answer questions and set appointments
Responded quickly to Owners questions and resolved issues to restore satisfaction
Responded immediately to Owners’ questions, issues, and complaints and found effective solutions when required
Established base of loyal Owners due to excellent listening and research skills and keen understanding of travel needs.
Austin Independent School District - Floral Designer/Owner Austin, TX, 12/2015 - Current
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings, and funerals
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
Stayed current on the latest floral trends and supplier products by conducting careful research
Cut, arranged, and produced flower bouquets and potted perennial plants according to customer specifications
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
Shared details on how to properly care for purchased flowers and plants with customers
Ensured that flowers and decorative pieces are properly packed so that there was no damage during the delivery process
Completed final fittings before unique events.
Walgreens - Customer Sales Associate City, STATE, 10/2018 - 01/2020
Processed returned items in accordance with store policy
Scanned items quickly to keep lines moving and reduce overall wait time
Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
Stayed up to date on current item discounts to support promotions
Helped customers find specific products, answering questions and offering advice
Kept check-out areas clean, organized, and well-stocked to maintain attractive store
Helped customer locate and select appropriate merchandise throughout store
Learned roles of other departments to provide coverage and keep store operational
Trained new team members in cash register operation, stock procedures and customer service
Maximized customer satisfaction by aiding with purchases, locating items, and signing up for rewards programs
Counted product stock to maintain inventory records
Wiped down counters and conveyor belt to remove debris and maintain cleanliness
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
Assisted customers to find appropriate products, answered product questions and provided product solutions
Processed customer payments quickly and returned exact change and receipts
Properly verified customer identification for alcohol or tobacco purchases
Welcomed customers, helping help find necessary store items
Collaborated closely with front-end staff to assist customers.
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