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Experienced SAP/SuccessFactor Consultant and Project Manager Resume Example

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EXPERIENCED SAP/SUCCESSFACTOR CONSULTANT AND PROJECT MANAGER
Professional Summary
Skills
Affiliations
American Society for Training & Development (ASTD) Society for Human Resource Management (SHRM) International Society for Performance Improvement (ISPI) eLearning Guild Project Management Institute
Work History
Experienced SAP/SuccessFactor Consultant and Project Manager,
  • Certified project manager and consultant with diverse experience implementing and managing enterprise-wide talent and learning management systems including multiple SuccessFactors modules and learning managements systems from Meridian Knowledge Solutions, Taleo/Learn.com, and SumTotal (GeoLearning.
  • Skilled human resource and IT consultant with proven experience designing and delivering best practice human capital management advice and solutions to support a global workforce.
  • Human Capital Strategist (HCS), Project Management Professional (PMP), Senior Professional Human Resources (SPHR), Successfactors Associate Certified - Performance and Goals SuccessFactors Module Implementations: Succession Planning, Competency Management/Career Development, Multirater/360, Performance and Goal Management, Recruiting, Onboarding, Learning Management System.
Project Manager, 01/2016 to Current
KPIT – Los Angeles, CA
  • Manage projects according to standard SAP/Successfactors methodology.
  • Demonstrate Excellent understanding of Employee Life Cycle Management process in Global organizations.
  • Demonstrate Expertise in providing Project Management Services to the Global organizations and help clients to migrate to SAP HCM Cloud solutions.
  • Demonstrate Knowledge of system configuration in accordance with Solution Design & Configuration Workbook and SuccessFactors best practices.
  • Demonstrate Knowledge of the integration with SuccessFactors / SAP or 3rd party HRIS & solutions.
  • Serve as an intermediary between customer IT and Business Owners, and the full team which may include training and change management.
  • Effectively communicate and relay information between groups about project status, expectations and any problems that occur during the development process.
  • Develop the time line for the project, and maintain the project plan in either Excel or MS Project.
  • Guide the team to meet goals and be familiar with software life-cycle methodology.
  • Provide for overall management of SuccessFactors projects including any associated products and services, project tools and techniques to help ensure good practices.
  • Make projections about the project's risks and uncertainties.
  • Help to manage relationships and personalities and team productivity.

Director, 06/2016 to 10/2016
SAP HCM,
  • As initial strategic hire for start-up SAP Partner:.
  • Lead and managed all Practice related go-to-market activities like presales, solutions, demos, webinars, thought leadership, project oversight and successful project delivery.
  • Provided thought leadership, in terms of revenue-generating ideas and solutions, as well as delivering value consistently.
  • Managed the appropriate levels of integration with broader Maveriq organization to effectively influence the timing and delivery of industry-specific solutions.
  • Provided strong leadership in the recruitment, training and development of top-quality talent to ensure highest levels of performance and productivity.
  • Served as the key point of contact with strategic business partners, internal and external stakeholders.
  • Developed internal company assets based on SAP Best Practice (Rapid Deployment) Solutions.
  • Completed SAP Rapid Deployment Solution (RDS) Certification Training.
  • Completed SAP-SuccessFactors Partner Demo Certification Training.
LMS Implementation Consultant/Site Administrator, 11/2015 to 05/2016
StarrSmith Consulting Solutions - Sitecore
  • Industry: Web Software Development Provided Meridian LMS configuration/implementation and administration support and guidance, including:.
  • Facilitating the definition of project scope, goals and deliverables.
  • Defining project tasks and resource requirements.
  • Developing full scale project plans.
  • Leading the planning and implementation of project.
  • Developing governance models.
  • Developing and executing detailed project plans.
  • Guiding technical configuration and administrative configuration.
  • Provisioning ecommerce solutions including Cybersource and Avalara Tax (AvaTax).
  • Implementing and managing project changes and interventions to achieve project outputs.
  • Monitoring and reporting on progress of the project to all stakeholders.
SuccessFactors LMS Consultant, 09/2014 to 11/2015
StarrSmith Consulting Solutions - TE Connectivity
  • Industry: Engineering/Manufacturing (40,000 employees) Served as key technical lead on core Project Management Office team.
  • Provided Successfactors LMS and Core Platform configuration/implementation and administration support and guidance, including.
  • Facilitating the definition of project scope, goals and deliverables.
  • Defining project tasks and resource requirements.
  • Developing full scale project plans.
  • Leading the planning and implementation of project.
  • Developing governance models.
  • Developing and executing detailed project plans.
  • Guiding technical configuration and administrative configuration.
  • Implementing and managing project changes and interventions to achieve project outputs.
  • Monitoring and reporting on progress of the project to all stakeholders.
  • Building and importing Competency Models into Core Platform.
  • Advising configuration and administration of Career Development Planning.
  • Providing lead technical advice for configuration workbooks.
  • Facilitating technical requirements gathering and provisioning of SharePoint 2013 within Amazon Web Service (AWS) account for off-shore vendor.
SuccessFactors BizX Consultant, 06/2014 to 09/2014
StarrSmith Consulting Solutions
  • Brother International (10,000 employees) Industry: Manufacturing/Retail Provided complete SAP/SuccessFactors HCM Suite support, including:.
  • Producing and maintaining user data files from core HRIS,.
  • Launch and maintenance of goal and performance management custom reporting.
  • Configuration and administrative of SuccessFactors Performance and Goal Plans.
SuccessFactors BizX Consultant, 02/2013 to 06/2014
StarrSmith Consulting Solutions
  • Eisai Pharmaceutical (10,000 employees) Industry: Pharma Provided complete SAP/SuccessFactors HCM Suite support, including:.
  • Facilitating the definition of project scope, goals and deliverables.
  • Defining project tasks and resource requirements.
  • Developing full scale project plans.
  • Leading the planning and implementation of project.
  • Developing governance models.
  • Developing and executing detailed project plans.
  • Guiding technical configuration and administrative configuration.
  • Implementing and managing project changes and interventions to achieve project outputs.
  • Monitoring and reporting on progress of the project to all stakeholders.
  • Working with multiple stakeholders to identify business requirements.
  • Administering LMS content items and end user records.
  • Cataloging 300+ SuccessFactors BizX quarterly release item upgrades.
  • Updating and configuring 5 V11 performance form and goal plan form template.
Consulting Director, 01/2012 to 03/2013
Futurestep - Korn/Ferry International
  • Industry: Aviation.
  • Provided strategic project management and configuration support for implementation of enterprise-wide SuccessFactors/Plateau LMS to WestJet Airlines (SuccessFactors Recruiting, Performance and Goal Management).
  • Built Yahoo Performance, Competency, and Goal Management forms.
  • Assisted Korn/Ferry Performance Management ImplementationImplementation Project Manager (consultant).
09/2011 to 12/2011
Aasonn – Chicago, IL
  • Industry: Manufacturing Provided project management and business analyst support for implementation of enterprise-wide SuccessFactors/Plateau LMS implementation at Honeywell, including:.
  • Facilitating the definition of project scope, goals and deliverables.
  • Defining project tasks and resource requirements.
  • Developing full scale project plans.
  • Leading the planning and implementation of project.
  • Developing governance models.
  • Developing and executing detailed project plans and score cards.
  • Guiding technical configuration and administrative configuration.
  • Provisioning ecommerce solutions including Cybersource and Avalara Tax (AvaTax).
  • Implementing and managing project changes and interventions to achieve project outputs.
  • Monitoring and reporting on progress of the project to all stakeholders.
  • Managing vendor (Plateau, Saba),.
  • Prrovideing learning content (SCORM) subject matter expertise.
Vice President, 10/2010 to 08/2011
A+ Government Solutions, Inc – Alexandria, VA
  • Government.
  • Provided leadership to the firm's consulting services staff in the areas of human capital, training and development, competency assessments, learning management systems, and recruitment and executive search services.
  • Manage team of recruiters and human capital consultants.
  • Responsible for leading business development efforts for the Consulting Services area.
  • Supported the proposal development process.
Associate, 03/2009 to 10/2010
Booz, Allen, & Hamilton – McLean, VA
  • Industry: DOD/Military.
  • Provided project management and business analyst support to AtlasPro Learning Management System (LMS) clients and development teams.
  • Oversaw development of mobile learning platform and a help authoring tool for Defense Acquisition University (DAU) and Joint Knowledge Development and Distribution Capability (JKDDC).
  • Provided technical support in support of launch of Patient Safety Learning Center (PSLC) on Joint Knowledge Online (JKO) portal at JKDDC including course loading and testing.
  • Led implementation team for Learning Management System Taleo (Learn.com) implementation at Health and Human Service's (HHS) Office of National Coordination (ONC) Health Information Technology Resource Centers (HITRC) program.
  • Provide subject matter expertise on federal government human capital requirements, including EHRI Human Capital Reporting, and Workforce Planning.
Senior Human Capital Management Consultant/Project Manager, 11/2005 to 02/2009
Sevatec, Inc – Falls Church, VA
  • Government.
  • Provided strategic talent and human capital management support to USAID Office of Human Resources; administered competency and 360/multirater assessments; drafted position descriptions for HR staffing needs, documented requirements for online position description repository and employee profile.
  • Provided SuccessFactors System Administrator support: managed and distributed forms performance management and competency assessment forms; managed competency dictionary, families and roles; ran reports; managed security and permissions; managed email notifications; administered 360/multirater feedback assessments.
  • Advised client on succession planning and e-learning strategies and best practices.
  • Advised federal customers on human capital trends and strategies, including 360 MultiRater Feedback, Competency Models, Competency Assessments and Succession Planning.
  • Provided review and input to OPM Human Capital Management Reports; generated competency gap analysis reports.
  • Provided full project management lifecycle support to OPM GoLearn customers (Department of Transportation, U.S.
  • Agency for International Development, National Science Foundation, Department of Education, Pension Benefit Guaranty Corporation, U.S.
  • Dept.
  • of Housing and Urban Development, Defense Information Systems Agency, Social Security Administration, Small Business Administration).
  • Total Value of Contracts managed - $10 million.
  • Documented requirements for learning management systems, learning content management systems, competency systems, recruiting/applicant tracking, systems integration, online courseware, change management consulting, and academic programs.
  • Facilitated task order competitions, including market research, evaluations and awards.
  • Provided vendor oversight, including performance management and billing.
  • Oversaw multi-tiered content development project for Department of Education.
  • Provided strategic advice and support for talent and learning management system implementations at National Science Foundation (Plateau), Department of Housing and Development (Plateau), Department of Transportation (Plateau), US Agency for International Development (GeoLearning/SuccessFactors), Department of Education (GeoLearning), DISA (Learn.Com), Pension Benefit Guaranty Corporation (Learn.Com).
Independent Consultant, 02/2003 to 11/2005
StarrSmith, Inc Mitre Corporation – McLean, VA
  • Provided advice and expertise in support of Outlook and SharePoint implementation.
  • Developed training and documentation approach and plan.
  • Created change management plans.
  • Coached training staff.
  • Developed and conducted content management survey.
  • Contributed to development of guidelines for information lifecycle management policy and procedures.
  • Conducted audience analysis, needs assessment and curriculum planning.
National Institutes of Health NIH – Rockville, MD
  • Provide advice and expertise in support of NIH Training Center.
  • Drafted Requirements for Supervisory Skills and Blended Workforce program.
  • Developed training and documentation approach and plan.
  • Conducted audience analysis, needs assessment and curriculum planning.
  • CapGemini/DC Government - Washington D.C.
  • Provided advice and expertise in support of PeopleSoft Payroll implementation.
  • Developed training and documentation approach and plan.
  • Conducted audience analysis, needs assessment and curriculum planning.
Wells Fargo Home Mortgage – Minneapolis, MN
  • Delivered proprietary training to newly hired mortgage processing specialists.
  • Topics included: compliance, hands-on system training, customer service, credit, income, and asset decisioning.
Sr. Instructional Design Consultant, 12/2001 to 02/2003
SSB, Inc – Fairfax, VA
  • Lead global design, development, and deployment of electronic/web-based T&D systems and programs supporting over 10,000 domestic Department of State employees and Embassy/post staff worldwide.
  • Managed a team of 6 Accenture consultants and 2 SSB training specialists.
  • Planned and developed knowledge management/strategy, technology requirements, information architecture, emergent learning, and best practices for reorganization and transition to new systems and applications.
  • Conducted analysis of all vendor-supplied documentation and coordinated instructional design, curriculum development, and information mapping.
  • Negotiated with training content providers and web development, software simulation, and online help vendors to ensure usability.
  • Collaborated with internal clients and negotiated learning management system requirements.
  • Advised client on construction, technology, equipment/furniture and layout for state-of-the-art training facility.
  • Proposed and assisted in procurement of "mobile classrooms" for delivery of instructor-led training and non-dedicated facilities.
  • Educated client on Section 508 and SCORM (shareable content object resource model) requirements.
  • Led the design, development and delivery of prototype web-based training module successfully piloted in London.
Senior Learning Manager, 09/2000 to 12/2001
Nortel Networks – Billerica, MA
  • Led the Professional Services Group's global learning initiatives.
  • Managed all phases of organizational development, knowledge management, instructional design, technical communications, e-learning and online collaboration.
  • Reported directly to VP of Human Resources.
  • Directed global development and delivery of virtual learning solutions for over 3,000 employees across over 30 locations worldwide.
  • Designed and facilitated launch of GPS Learning Center, an online training portal empowering employees to access education and training information.
  • Initiated and facilitated Global Learning Council to develop and execute best practices, organizational learning strategies, instructional design, knowledge capture, and emergent learning.
  • Established Learning Partner Network and organized/facilitated Curriculum Committees to assess requirements for target learning communities (new hires, technical consultants, and sales).
  • Negotiated use and enhancement of internally developed learning management system.
  • Managed training vendors tasked with developing New Hire Orientation online training module.
  • Recognized by Nortel's Corporate Collaboration Technologies Task Force as e-learning subject matter expert.
  • Aggressively advocated web conferencing technology for e-learning and online collaboration.
Regional Training Manager, 02/2000 to 09/2000
2nd Century Communications – Arlington, VA
  • Former telecommunications distributor.
  • Developed and delivered sales training for value-added resellers and channel partners.
  • Managed e-learning initiatives, including distance learning through web conferencing and computer-based tutorials.
Training Manager, 08/1999 to 02/2000
American Management Systems – Fairfax, VA
  • Fortune 1000 multi-national IT consulting firm.
  • Managed AMS training program and staff development functions for eCommerce division.
  • Conducted needs assessment critical to development of training plans and budgets.
Document Specialist, 06/1998 to 07/1999
Teligent, Inc – Herndon, VA
  • Managed internal and external resources in the design and development of Metasolv end-user training.
  • Developed and delivered IT training and documentation.
  • Managed several training projects from inception through completion.
  • Created both instructor-led and computer-based technical and soft skill courseware.
  • Created online help and documentation systems and resources.
Training Specialist, 01/1995 to 01/1998
EDS Human Performance Services – Plano, TX
  • Managed documentation and training development and delivery for National Labor Relations Board "case activity tracking system" projects.
  • Facilitated and documented technical design sessions for GM material global optimization project using joint application design methodology.
  • Created business design documents.
  • Developed user reference guide for PC DOCS document management application.
  • Functioned as lead designer and trainer for US Army accounting and client service courseware.
Education
Master of Arts: Human Resource Development, 1995
Marymount University - Arlington, VA
Human Resource Development
Bachelor of Arts: International Studies, 1987
SIT Graduate Institute - Brattleboro, VT
International Studies
Successfactors Core Products (Performance Management, Goal Management, Employee Profile): Successfactors Academy -
Human Capital Strategist (HCS): 2009
Human Capital Institute -
Project Management Professional (PMP): 2007
Project Management Institute -
Senior Professional Human Resources (SPHR), Society for Human Resource Management: 2006
Mindmanager 8 Trainer, Mindjet, Inc: 2005
Workshop: SCORM 201 & 301, ADL Co-Lab,: 2009
(enrolled) Workshop: Building Competency Models, Workitect,: 2008
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Resume Overview

Companies Worked For:

  • KPIT
  • StarrSmith Consulting Solutions - Sitecore
  • StarrSmith Consulting Solutions - TE Connectivity
  • StarrSmith Consulting Solutions
  • Futurestep - Korn/Ferry International
  • Aasonn
  • A+ Government Solutions, Inc
  • Booz, Allen, & Hamilton
  • Sevatec, Inc
  • StarrSmith, Inc Mitre Corporation
  • National Institutes of Health NIH
  • Wells Fargo Home Mortgage
  • SSB, Inc
  • Nortel Networks
  • 2nd Century Communications
  • American Management Systems
  • Teligent, Inc
  • EDS Human Performance Services

School Attended

  • Marymount University
  • SIT Graduate Institute
  • Successfactors Academy
  • Human Capital Institute
  • Project Management Institute

Job Titles Held:

  • Experienced SAP/SuccessFactor Consultant and Project Manager
  • Project Manager
  • Director
  • SAP HCM
  • LMS Implementation Consultant/Site Administrator
  • SuccessFactors LMS Consultant
  • SuccessFactors BizX Consultant
  • Consulting Director
  • Vice President
  • Associate
  • Senior Human Capital Management Consultant/Project Manager
  • Independent Consultant
  • Sr. Instructional Design Consultant
  • Senior Learning Manager
  • Regional Training Manager
  • Training Manager
  • Document Specialist
  • Training Specialist

Degrees

  • Master of Arts : Human Resource Development , 1995
    Bachelor of Arts : International Studies , 1987
    Successfactors Core Products (Performance Management, Goal Management, Employee Profile) :
    Human Capital Strategist (HCS) : 2009
    Project Management Professional (PMP) : 2007
    Senior Professional Human Resources (SPHR), Society for Human Resource Management : 2006
    Mindmanager 8 Trainer, Mindjet, Inc : 2005
    Workshop: SCORM 201 & 301, ADL Co-Lab, : 2009
    (enrolled) Workshop: Building Competency Models, Workitect, : 2008

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