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Experience Team Member Resume Example

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EXPERIENCE TEAM MEMBER
Professional Summary
  • Loyal and tactful Marketing Manager with experience tracking product line sales and costs by analyzing and entering sales, expense, and new business data.
  • Motivated customer service specialist with over nine years retail experience in a fast-paced, team-based environment.
  • Excellent communicator with four years in a demanding call center environment as a Customer Service Representative.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Staff training/development
  • Project management
  • Customer service-oriented
  • Identifying best practices
Work History
Experience Team Member, 01/2015 to Current
Lhc Group – New London , WI
  •  Responsible for planning, implementation, and training for $550,000 Quality Assurance call recording software across 13 BU's
  • Weekly meetings with our Cheif Operating Officer, responsible for maintaining a positive customer (internal & external) experience by focusing on initiatives/projects to reduces $65-million-dollar annual driver turnover
  • Developing reporting using custom built reports, in support of department KPI's and yearly objectives
  • Project planning for the companies main events for our drivers
  • Addressed and resolved customer/driver complaints empathetically and professionally.




    Driver Retention Team/CDP Experience Initiative, 02/2015 to 08/2015
    Geo Group Inc. – Rapid City , SD
    • Experienced in conflict resolution and problem solving.
    • My team of three was able to retain 70% of the 1,778 drivers we have spoken with.
    • Helped by saving the company $7,712,800 in turnover cost.


    Orientation Coordinator, 04/2014 to 02/2015
    J.B. Hunt Transport – City , STATE
    • Coordinate complex travel schedules, accommodations and trip logistics for candidates.
    • Managed high call volume with tact and professionalism.
    • Educated and advised onboarding drivers on health plans, voluntary benefits, and 401(k) retirement plans.
    • Explain the job to the driver to ensure the driver has no surprises while in orientation.


    Employment Placement Specialist, 08/2012 to 04/2014
    J.B. Hunt Transport – City , STATE
    • Carefully listening and inputting data into all required fields to complete the application process.
    • Make sure the driver qualifies based on our minimums required by JB Hunt.
    • Mentor for new Schedulers/Recruiters.
    • Teach the new schedulers the right way to become a proficient scheduler.
    • As a team leader, my responsibility was to assist with any questions the group may have if the manager is not available or busy.

    Education
    High School Diploma: 2008
    Huntsville High School - City, State
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    How this resume score could be improved?

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    Resume Overview

    School Attended

    • Huntsville High School

    Job Titles Held:

    • Experience Team Member
    • Driver Retention Team/CDP Experience Initiative
    • Orientation Coordinator
    • Employment Placement Specialist

    Degrees

    • High School Diploma : 2008

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