Loyal and tactful Marketing Manager with experience tracking product line sales and costs by analyzing and entering sales, expense, and new business data.
Motivated customer service specialist with over nine years retail experience in a fast-paced, team-based environment.
Excellent communicator with four years in a demanding call center environment as a Customer Service Representative.
Creative problem solver
Exceptional communication skills
Identifying best practices
Experience Team Member, 01/2015
to Current J.B. Hunt Transport – Lowell,
Responsible for planning, implementation, and training for $550,000 Quality Assurance call recording software across 13 BU's
Weekly meetings with our Cheif Operating Officer, responsible for maintaining a positive customer (internal & external) experience by focusing on initiatives/projects to reduces $65-million-dollar annual driver turnover
Developing reporting using custom built reports, in support of department KPI's and yearly objectives
Project planning for the companies main events for our drivers
Addressed and resolved customer/driver complaints empathetically and professionally.
Driver Retention Team/CDP Experience Initiative, 02/2015
to 08/2015 J.B. Hunt Transport – Lowell,
Experienced in conflict resolution and problem solving.
My team of three was able to retain 70% of the 1,778 drivers we have spoken with.
Helped by saving the company $7,712,800 in turnover cost.
Orientation Coordinator, 04/2014
to 02/2015 J.B. Hunt Transport – Lowell,
Coordinate complex travel schedules, accommodations and trip logistics for candidates.
Managed high call volume with tact and professionalism.
Educated and advised onboarding drivers on health plans, voluntary benefits, and 401(k) retirement plans.
Explain the job to the driver to ensure the driver has no surprises while in orientation.
Employment Placement Specialist, 08/2012
to 04/2014 J.B. Hunt Transport – Lowell,
Carefully listening and inputting data into all required fields to complete the application process.
Make sure the driver qualifies based on our minimums required by JB Hunt.
Mentor for new Schedulers/Recruiters.
Teach the new schedulers the right way to become a proficient scheduler.
As a team leader, my responsibility was to assist with any questions the group may have if the manager is not available or busy.
High School Diploma: 2008 Huntsville High School - Huntsville,