LiveCareer-Resume

experience specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Decisive and thorough professional focused on developing realistic solutions for consumer, employee and operations concerns. Demonstrated success in cultivating rapport with individuals to optimize goals and output, resolve complex problems and deliver innovative improvement strategies. Flexible with changing assignments and specific needs of different projects. Thrives under pressure to deliver promised results and exceed business targets.

Skills
  • Customer Demographics
  • Database Skills
  • Statistical Analysis
  • Advertising Campaign Assessment
  • Problem Solving
  • Project Management
  • Customer Service
  • Relationship Building
Work History
Experience Specialist, 09/2018 - Current
Valet Living Sewell, NJ,
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Conducted routine outreach to support understanding of policies and procedures.
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Worked with internal matrix partners to triage issues and submit work requests.
  • Followed all company policies and procedures to deliver quality work.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Coordinated, collected and maintained vendor and organizational records.
  • Checked prices and calculated totals for accurate invoice processing.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Utilized COGNOS to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Collaborated with assistant managers to open and close Managers desktop, handle large transactions and manage inventory.
  • Managed a team of 5.
  • Increased Sales by 10%
Information Specialist/Park Ranger, 02/2014 - 07/2018
King's Hawaiian Flowery Branch, GA,
  • Organized information by studying, analyzing, interpreting and classifying data.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated visitors on area wildlife and regional history during tours and presentations.
  • Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Received payment and counted, verified and input total sales of ≈16,000 in the Data Base at the end of every shift.
Cashier, 06/2013 - 03/2014
King's Hawaiian Torrance, CA,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated and sanitized kitchen and food preparation equipment.
  • Counted till at beginning of shift to confirm correct starting total.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Greeted over 1,500 customers per day and communicated effectively to obtain accurate orders.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned kitchen cook and shift leader positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting.
Cashier, 01/2013 - 08/2013
Five Guys City, STATE,
  • Operated and sanitized kitchen and food preparation equipment.
  • Greeted over 500 customers per day and communicated effectively to obtain accurate orders.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned sandwich maker and fry cook positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree: Mathematics And Science, Expected in
-
Copper Mountain College - Joshua Tree, CA
GPA:
Status -

Currently completing my last class to graduate with an Associates in Math and Science scheduled to Graduate Winter 2021.

High School Diploma: , Expected in 06/2013
-
Twentynine Palms High School - Twentynine Palms, CA
GPA:
Status -

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Resume Overview

School Attended

  • Copper Mountain College
  • Twentynine Palms High School

Job Titles Held:

  • Experience Specialist
  • Information Specialist/Park Ranger
  • Cashier
  • Cashier

Degrees

  • No Degree
  • High School Diploma

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