experience specialist resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Retail Marketing Specialist focused on creating strategy, as well as print and digital materials for comprehensive messaging and customer awareness across all platforms including print, web, social, and mobile to increase incremental sales and budgeted profits.
Skills
Strategic planning
[Software] expertise
Training & Development
Self-motivated professional
Flexible & Adaptable
Critical thinking
Microsoft Office
Customer Service
Teamwork
Education
Fashion Institute of
Design and MerchandisingLos Angeles, Jessica, CAExpected in ā āAssociate of Arts:Product Development - GPA:
Indiana University -
Purdue UniversityIndianapolis, INExpected in 05/2013 ā āBachelor of Science:Business Marketing - GPA:
Links
https://www.linkedin.com/in/JessicaClaire/
Work History
Desert Financial Federal Credit Union - Experience Specialist Phoenix, AZ, 09/2011 - 08/2021
Dealt with complex concerns and developed successful resolutions
satisfying business requirements to increase customer satisfaction
and profits.
Served as main point of contact for clients, answering questions and
responding to messages enabling managers to focus on strategy and
planning initiatives.
Wrote social and radio copy to enhance customer awareness of
promotions.
Monitored client accounts regarding feedback and purchase patterns
to provide exceptional experience for customers.
Identified trends through assessment of market changes.
Collaborated with content contributors to build optimization
strategies.
Completed in-depth analyses of competitor ad, keyword, bids and
landing page activities.
Directed preparation of marketing collateral, including descriptions,
photographs and copy for print and digital needs.
Owned marketing campaigns from initial scope through execution
and refinement as well as monthly calendar deliverables.
Created requests for paid ads for clients to run on Omni Platforms.
Resolved issues quickly, escalating critical concerns to Director of
Market and VP of Sales for immediate assistance.
Prepared and presented reports monthly reports to update
stakeholders regarding marketing plans, and success of previous
campaign strategies.
Worked successfully with diverse group of coworkers to accomplish
goals and address issues related to products and services.
Disney Consumer Products, Marketing Assoc - Product Development and Franchise City, STATE, 08/2008 - 10/2010
Executed updated marketing plans to increase branding exposure,
customer traffic and sales.
Strengthened product branding initiatives by developing
communication campaigns, promotional materials, market
Websites, Print, and
digital portfolios.
Available upon request
intelligence information and databases for Key Accounts market to
maximize outreach.
Measured and reported on marketing campaign performance, gained
insights and compared results against goals to identify strengths and
weaknesses.
Analyzed consumer behaviors and market trends, adjusting email and
advertising campaigns based on current knowledge.
Worked with Product Team and Studios to coordinate marketing
activities focused on successful promotion of Key Franchise Properties.
Executed optimal sales strategies to achieve commercial goals for all
global markets.
Liaised with sales, technical services, and customer relations
personnel to drive on-time, under-budget project completion.
Increased revenue by an avg of 25.5% YOY through product, sales, and
marketing improvements.
Improved on division that provided products, including printed
marketing collateral and social media branding for customer usage.
Shoreline Gift Resources - Assoc Buyer and Merchandiser City, STATE, 04/2004 - 08/2008
Negotiated with suppliers regarding materials and products to obtain
best pricing.
Ordered inventory based on understanding of current fashion and
market trends.
Communicated closely and effectively with all partners, including
vendors, merchants and distribution center, helping to achieve a
comprehensive understanding of timing and locations.
Toured vendor sites to better understand product costs and meet and
establish partnerships.
Prepared agreements by organizing paperwork and establishing
supplier requirements: delivery, billing, quality standards.
Obtained information about customer needs and preferences by
conferring with sales or purchasing personnel, as well as field
observations.
Negotiated pricing for apparel and accessories from vendors to secure
optimal pricing and keep costs low and quality perception high.
Analyzed buying trends at each store location to identify appropriate
mix of inventory items for top-tier sales.
Implementing effective, hands-on training programs for customers
and employees, maximizing performance and engagement from day
one.
Accomplishments.
Improved upon highly effective new product and legal review that
significantly impacted efficiency and approvals for product
advertising initiatives.
Realized inefficiencies in print material and boosted revenue while
reducing costs.
Led team to achieve over 14 key account promotions at any given
time, earning recognition from upper management and financial
reward..
Additional Information
Awards
Core Value Award:
, Responsibility
Field Sales Support of the
Year Award
Sales Support Award
Accomplishments
Achieved [Result] by completing [Task] with accuracy and efficiency.
Documented and resolved [Issue] which led to [Results].
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of [Number] in the development of [Project name].
Achieved [Result] through effectively helping with [Task].
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