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Experience Operations Owner Resume Example

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Matthew
Burton
Professional Summary

Results-oriented operations manager with more than 10 years of experience in day-to-day business operations management. Effective liaison to clients, accounts and external business stakeholders. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Coordinate and manage daily operations in organizations numbering up to 200 employees. Manage operating budgets in excess of $7.5 million. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration.

Skills
  • Human Resources Oversight
  • Business Leadership
  • Quality Assurance
  • Problem Anticipation and Resolution
  • Goal Setting
  • Finance and Accounting Oversight
  • Employee Motivation
  • Originality and Creativity
  • Records Organization and Management
  • Policy Development and Enforcement
  • Customer Service Management
  • Training Management
  • Team Leadership
  • Assignment Delegation
  • Department Oversight
  • Data Analysis
  • Multitasking and Prioritization
  • Business Forecasting
  • Deadline Management
  • Process Development and Streamlining
Education
MidAmerica Nazarene UniversityCity, State2012MBA:Business Administration
MidAmerica Nazarene UniversityCity, State2005Bachelor of Science:Management And Human Relations
Certifications
  • Certified Project Management Professional (PMP) - PMI Institute- 2018
  • Certified Anti-Money Laundering Specialist (CAMS)- ACAMS- 2019
  • Certified Risk and Compliance Management Professional (CRCMP)- International Association of Risk and Compliance Professional- 2019
  • Series 99- FINRA- 2017
Work History
Company Name - Experience Operations Owner
City, State2020 - Current
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Improved distribution efficiency with design, development and testing of embedded software applications.
  • Increased response to unit reports from [Number]% to [Number]% in first year and challenged management to quickly respond to and act on reports.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Implemented processes that simplified procedures and reduced average processing time by [Number] hours for [Number]% of customers annually.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Represented company to vendors, municipal customers and other external stakeholders across [Type] and [Type] lines.
Company Name - Vice President of Operations
City, State2018 - 2019
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across all projects.
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
  • Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
Company Name - Director of Operations- AVP
City, State2013 - 2017
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Organized and optimized daily operations of [Type] crew in [Location] with consistent on-time delivery.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Directed team of [Number] in operational development of service network, including implementation of quality requirements and operating standards.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Maximized performance by monitoring daily activities and mentoring team of [Number] associates.
  • Audited team performance and compliance with [Type] and [Type] standards.
  • Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
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Resume Overview

School Attended

  • MidAmerica Nazarene University

Job Titles Held:

  • Experience Operations Owner
  • Vice President of Operations
  • Director of Operations- AVP

Degrees

  • MBA : Business Administration
    Bachelor of Science : Management And Human Relations

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