Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-oriented operations manager with more than 10 years of experience in day-to-day business operations management. Effective liaison to clients and internal and external business stakeholders. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Coordinate and manage daily operations in organizations numbering up to 200 employees. Manage operating budgets in excess of $7.5 million. Highly skilled in streamlining operations, improving processes and cross-functional collaboration.

  • Business Leadership
  • Quality Assurance
  • Policy Development and Enforcement
  • Team Leadership
  • Assignment Delegation
  • Department Oversight
  • Data Analysis
  • Multitasking and Prioritization
  • Project Management
  • Process Development and Streamlining
  • Verbal and Written Communication
Work History
Experience Operations Owner, 2020 to Current
Performance Food GroupMemphis, TN,
  • Devised, deployed and monitored processes to boost long-term business success and increase member retention by 10%.
  • Cultivated strong relationships across business units to increase overall member experience, satisfaction and retention rates.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Improved member onboarding and product launch efficiency with design and implementation of new workflow tools.
  • Decreased reportable defects from 15% to >1% on KRI's over a 6-month period.
Vice President of Operations, 2018 to 2019
Goldman SachsCity, STATE,
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Established and administered annual budget of $7.5 million with effective controls to prevent overages, minimize burn rate and achieve established review rates.
  • Diminished regulatory risks by overseeing adherence to internal and regulatory policies.
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve agile sprint targets.
  • Administered monthly and annual reviews to direct reports while setting clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives, cultivating positive work atmosphere while administering recognition and rewards programs.
Director of Operations- AVP, 2013 to 2017
State StreetCity, STATE,
  • Created and implemented new workflow tools to streamline product launches across lines of business, reducing launch time by 77%.
  • Modernized and improved product launch process by creating job aids and repeatable standardized process flows, increasing efficiency and profitability
  • Identified and implemented strategic plans based on client, relationship manager, and regulator feedback.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Compiled and analyzed data highlighting key metrics to report information, determine trends and identify methods for improving productivity.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with high net worth customers, including Hedge Funds, Mutual Funds, and Pension Funds by providing exceptional client service.
MBA: Business Administration, Expected in 2012
MidAmerica Nazarene University - Olathe, KS
Bachelor of Science: Management And Human Relations, Expected in 2005
MidAmerica Nazarene University - Olathe, KS
  • Certified Project Management Professional (PMP) - PMI Institute- 2018
  • Certified Anti-Money Laundering Specialist (CAMS)- ACAMS- 2019
  • Certified Risk and Compliance Management Professional (CRCMP)- International Association of Risk and Compliance Professional- 2019
  • Series 99- FINRA- 2017

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School Attended

  • MidAmerica Nazarene University
  • MidAmerica Nazarene University

Job Titles Held:

  • Experience Operations Owner
  • Vice President of Operations
  • Director of Operations- AVP


  • MBA
  • Bachelor of Science

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