- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Results-oriented operations manager with more than 10 years of experience in day-to-day business operations management. Effective liaison to clients and internal and external business stakeholders. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Coordinate and manage daily operations in organizations numbering up to 200 employees. Manage operating budgets in excess of $7.5 million. Highly skilled in streamlining operations, improving processes and cross-functional collaboration.
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Performance Food Group – Memphis, TN,
- Devised, deployed and monitored processes to boost long-term business success and increase member retention by 10%.
- Cultivated strong relationships across business units to increase overall member experience, satisfaction and retention rates.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Improved member onboarding and product launch efficiency with design and implementation of new workflow tools.
- Decreased reportable defects from 15% to >1% on KRI's over a 6-month period.
Goldman Sachs – City, STATE,
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and administered annual budget of $7.5 million with effective controls to prevent overages, minimize burn rate and achieve established review rates.
- Diminished regulatory risks by overseeing adherence to internal and regulatory policies.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve agile sprint targets.
- Administered monthly and annual reviews to direct reports while setting clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives, cultivating positive work atmosphere while administering recognition and rewards programs.
State Street – City, STATE,
- Created and implemented new workflow tools to streamline product launches across lines of business, reducing launch time by 77%.
- Modernized and improved product launch process by creating job aids and repeatable standardized process flows, increasing efficiency and profitability
- Identified and implemented strategic plans based on client, relationship manager, and regulator feedback.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Compiled and analyzed data highlighting key metrics to report information, determine trends and identify methods for improving productivity.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with high net worth customers, including Hedge Funds, Mutual Funds, and Pension Funds by providing exceptional client service.
MidAmerica Nazarene University - Olathe, KS
MidAmerica Nazarene University - Olathe, KS
- Certified Project Management Professional (PMP) - PMI Institute- 2018
- Certified Anti-Money Laundering Specialist (CAMS)- ACAMS- 2019
- Certified Risk and Compliance Management Professional (CRCMP)- International Association of Risk and Compliance Professional- 2019
- Series 99- FINRA- 2017
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School Attended
- MidAmerica Nazarene University
- MidAmerica Nazarene University
Job Titles Held:
- Experience Operations Owner
- Vice President of Operations
- Director of Operations- AVP
Degrees
- MBA
- Bachelor of Science
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