experience manager optimization training resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Initiative-taking Manager experienced in Practice Optimization & Training. Over 20 years’ experience in Health Care Industry. Enthusiastic about driving new opportunities, meeting, and building professional relationships, and managing people to meet their potentials.

  • Oral and written communications
  • Provider Coaching and Adoption
  • Change Management
  • User Training
  • Process improvement
  • Problem resolution
  • Project Management
  • EHR Optimization
  • Population Health
Work History
07/2021 to Current EXPERIENCE, Manager Optimization & Training Avery Partners | Moncks Corner, SC,
  • Responsible for improving patient Care Delivery Responsible for overseeing 4 Trainers over 3 States MA/OH/PA Training new staff on functionality of athenaCollector and athenaClinicals Working with SMG Optimization Team to ensure to ensure optimal workflow for practices
  • Provide support for overall planning, development, and implementation of projects to improve delivery of patient care
  • Establish and maintain relationships with Directors, Managers and Providers to help align with SMG initiatives
  • Partner with SMG Optimization team to ensure that all clinical training content is appropriate and updated based upon current practice workflow
  • Establish and maintain a high level of client trust and confidence in teams knowledge of, and concerns of its Physician’s Work with EMR vendors to ensure product functionality is fully utilized.
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Maximized performance by monitoring daily activities and mentoring team members
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Conducted routine outreach to support understanding of policies and procedures
01/2017 to 07/2021 EHR Population Health Analyst / Steward Health Care Network | City, STATE,
  • Responsible for ACO Quality, MACRA/MIPS and Risk Code Tab Functionality within athenaClinicals, eClinicalWorks, and Cerner Power Charts ambulatory EHRs
  • Training new staff on functionality of athenaClinicals, eClinincalworks and Meditech
  • As part of the EHR Operation team I work with the ACO, Quality, MACRA and Coding business leaders within Steward Health Care Network helping troubleshooting quality gaps, documentation methods, utilization metrics, and translating each vendor approach on valued based reporting
  • Working as an EHR Population Health Analyst assisting practices with the appropriate build in the EMR and providing tools for documentation, training staff and the providers, as well as guidance in using the EHR quality dashboards and reporting mechanisms
  • Work independently with strong organizational, communication and people skills to support management while managing multiple priorities with close diligence for completion of both verbal and written external communications
  • Work effectively with external stakeholders such as EHR vendors and have a proven history to identify and resolve barriers associated with value-based care documentation requirements within ambulatory EHRs
  • Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.
08/2011 to 12/2017 EHR Optimization Specialist Steward Health Care System LLC | City, STATE,
  • Risk adjustment factor (HCC/RAF)- Responsible for educating providers capture high risk patients and capture proper diagnosis and documenting in the EHR
  • Collaborating with providers and staff on training of ACO care models, A-APM Models, MIPS, PQRS, and
  • Meaningful Use in athenaClinicals and eClinicalWorks Tracking provider performance and work with providers and staff for workflow performance improvement to achieve the highest points in each category
  • Assist in the development of workflows and optimization related to quality in the EHR
  • Manage ongoing status meetings and communication with practice and providers of the optimization plan and or workflow how it is moving forward in a manner consistent with the project plan
  • Training and practice awareness of any standardized fields and accelerators for measures on both athenaClinicals and eClinicalWorks
  • Maintain current knowledge of functionalities with both athenaClinicals and eClinicalWorks related to Risk adjustment and quality program documentation as well as general functionality of the EHR.
11/2009 to 08/2011 Medical Office Manager Steward Health Care System LLC | City, STATE,
  • Managed daily operations within internal medicine office by supporting continuous delivery of excellent services and care
  • Possess the ability to lead and train personal by example
  • Ability to communicate effectively with providers and assist them with the transition for paper charts to electronic medical record
  • Possess the ability to organize and train staff on all day to day operation in the clinical setting
  • Enforce department policies, serve as a contact for office staff and physicians
  • Train new staff and physicians with use of the new EMR athenaClinicals and help maintain good workflow, with the ability to train by example
  • Excellent interpersonal and communication skills with providers and staff and other health care professionals
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
  • Evaluated employee job performance and motivated staff to improve productivity.
Expected in 05/2025 to to Bachelor of Science | Health Administration Southern New Hampshire University, Hooksett, NH GPA:
Expected in 06/1992 to to High School Diploma | Diman Regional Vocational Technical HighSchool, Fall River, MA, GPA:
  • Medical Assistant Training - Health Careers after 4 years at Diman Regional Vocational High School
  • Certified Six Sigma yellow Belt ,Steward Health Care -July,2022
  • Certified Scrum Master - Scrum Alliance Sept 2019

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southern New Hampshire University
  • Diman Regional Vocational Technical HighSchool

Job Titles Held:

  • EXPERIENCE, Manager Optimization & Training
  • EHR Population Health Analyst / Steward
  • EHR Optimization Specialist
  • Medical Office Manager


  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: