LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Versatile team member with four and a half years of experience in food service. Skilled at taking orders, handling special requests and preparing food. Expert at remaining calm and focused when managing multiple tasks and communicating with customers as well as an organized Package Handler with two years of extensive experience moving, lifting and sorting packages. Committed to maintaining safe work environment by carefully following all policies and procedures. Skillful in handling fragile and hazardous items in safe manner.

Skills
  • Production Line Collaboration
  • Accuracy
  • Machining familiarity
  • Equipment Maintenance
  • Quality assurance controls
  • Background in shipping and receiving
  • Expert in safety rules and operation
Education and Training
Anthony Wayne High School Whitehouse, OH Expected in 06/2021 High School Diploma : - GPA :
Bowling Green State University Bowling Green, OH Expected in 06/2025 N/a : Undecided - GPA :
Experience
Omni Hotels - Experience Maker
Dallas, TX, 03/2021 - Current

Provided a memorable experience for guests in a quick manner while insuring customer satisfaction. From taking orders to making food, I was always creating reasons for guests to return to our store.

  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Served orders to customers at windows, counters and tables.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks following company guidelines.
  • Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Organized food items on serving trays and in carry-out packages.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Earth Fare, Inc - Package Handler
Kansas City, MO, 09/2019 - 03/2021

Maintained roughly 300-400 packages per hour (PPM) while insuring quality control, clean workspace, and safety of the products around me

  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Assisted in loading delivery trucks with prepared packages.
  • Assessed and produced bills of lading to set tariffs and shipping charges.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Palletized boxes to streamline movement and shipment.
  • Protected company inventory by maintaining and organizing storage areas.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
Local Thyme - Dishwasher, Porter, Host, and Fry Cook
City, STATE, 04/2017 - 03/2021

I did almost every position from A to Z here. Although some positions I was just assisting, I still was able to learn very quickly and bounce between positions multiple times a shift while upholding the standards Local Thyme provides.

  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Assisted with snow removal and management of winter upkeep.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Kroger - Courtesy Clerk
City, STATE, 03/2020 - 08/2020

No matter the position I was in, I was either the first or the last things a customer saw in their trip to Kroger. So I either set the mood for the visit or insured a polite goodbye so they'd return.

  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Promoted and explained loyalty programs to customers.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Escorted customers to desired merchandise location.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Employed proper techniques to preserve purchased items for take-home orders.
  • Shared detailed information regarding options to help customers make decisions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
YMCA Of Fort Meigs - Concession Stand Worker/Front Desk Receptionist
City, STATE, 05/2018 - 08/2018

From serving thirty-four hungry kids on swim break to checking-in a crowd of overheated people, I made sure to do my job with accuracy and diligence. This job also allowed me to dip my toes in the world of customer service. Guests may have had issues with their membership, had a bad visit, or just a general inquiry but no matter the position, I had the answers.

  • Served food and beverages with focus on quality items and superior service.
  • Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Measured ingredients required for specific food items to reduce waste.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Received orders and fulfilled orders quickly and efficiently.
  • Promoted events and menu selections on social media platforms to increase sales.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.

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Resume Overview

School Attended

  • Anthony Wayne High School
  • Bowling Green State University

Job Titles Held:

  • Experience Maker
  • Package Handler
  • Dishwasher, Porter, Host, and Fry Cook
  • Courtesy Clerk
  • Concession Stand Worker/Front Desk Receptionist

Degrees

  • High School Diploma
  • N/a

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