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experience assistant store manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

To obtain a challenging position within a company that promotes growth and opportunities for advancement. I have 21 years of service/customer service experience, including as a Assistant Store Manager, as a District Merchandiser and as a Supervisor/Lead Service and Repair Technician in industries including Communications, Miscellaneous Retail and Building Materials, Hardware, Garden Supply, and Mobile Home Dealers. Most recently, I have been working as a Bojangles Restaurants at Assistant Store Manager from January 2017 to June 2017. My skills and experiences include: Budgeting, Call Center, Cashier, Database Administration, Inventory Management, Merchandising, Painting, Quality Control, Switchboard Operator, Troubleshooting. I hold a High School Diploma degree in Business from Northeast High School.

Skills
  • Accountancy, Billing, Budgeting, Call Center, Cashier, Consulting, Credit, Customer Service, Data Entry, Database Administration, I Listening, Management, Mentoring, Microsoft Windows, Merchandising, Quality Control, Relationship Building, Safety, Sales, Supervisory Skills, Telephone Skills, Troubleshooting
  • POS Systems
  • Hiring and Training
  • Retail Operations
  • Problem-Solving
  • Mentoring and Coaching
  • Inventory Control
  • Assignment Delegation
  • Strategic Merchandising
  • Shift Scheduling
  • Store Opening and Closing
  • Verbal and Written Communication
  • Stock Management
  • POS Systems Operations
  • Transaction Processing
Experience
Experience, Assistant Store Manager, 12/2016 - 05/2017
Spectrum Brands Inc. Sacramento, CA,
  • Assists the Restaurant Store manager in the overall operations of the restaurant recruits and trains restaurant staff. Managed employee training for twelve new hires, for a period of twelve months offering continuous guidance and mentorship on best practices while providing constructive feed back.
  • Assists in inventory control and budgeting
  • Ensures that regulatory guidelines of the food service industry are being followed by all staff
  • Knowledge sets include: food cost, inventory control, restaurant manager.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared merchandise for purchase or rental.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
District Merchandiser, 08/2013 - 11/2016
Altruist Los Angeles, CA,
  • Responsible for the set up and organization before, during and after inventory counts
  • Merchandising duties also included bulk displays set up, full and fronted with open stock displayed on cases, counters, end caps and 2-ways
  • Also responsible for store resets, planograms and store resets for district 112 which consisted of ten O’Reilly stores
  • Knowledge sets include: display, merchandise, merchandise manager, ordering merchandise, planograms.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Used strong business acumen to increase top-line sales by merchandising top sellers and writing orders to support stock levels.
  • Restructured merchandising strategy to promote high value and products.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
Supervisor/Lead Service and Repair Technician, 09/2004 - 09/2011
Lithia Motors Van Nuys, CA,
  • Lead in troubleshooting, repair, diagnostic and billing issues concerning all Sprint/Nextel equipment
  • Supervisory duties consisted of managing a staff of twenty employees, prepared department shift schedules, conducted training of new hires and conducted monthly department wide mentoring sessions
  • Maintained weekly and monthly inventory counts, performed daily accounting transactions
  • Maintained and exceeded store quota in sales and customer service
  • Performed and assisted in the set-ups of new individual and business accounts
  • Coordinated clinics for customers on the use of their devices, enrolled qualified customers in Sprint’s Lifeline & Link Up program
Customer Service Representative, 10/2002 - 12/2003
Tridentusa Health Services Fort Wayne, IN,
  • Provided excellent telephone customer service in a fast paced inbound call center daily communication and relationship building with doctors, medical staff and corporate designees for special and high profile accounts
  • Handled all special medication orders which included selection processing, troubleshooting, stocking and tracking returns of inventory
Sales Representative, 05/2000 - 10/2002
Baptist Health South Florida Deerfield Beach, FL,
  • Prepared departmental schedules and distributed work assignments to associates Performed daily surveys of all departments to ensure quality assurance, safety and maintenance standards were being met Coordinated with various departments help clinics and product knowledge classes for customers and associates Advisor and consultant for paint and decor departments, installed window treatments and wallpaper displays throughout department Provided cashier assistance when needed Knowledge sets include: Cashier.
Universal Agent, 07/1998 - 05/2000
Sears Credit Card Central City, STATE,
  • Trained and certified in the collection of past due credit card accounts Operated automatic dialer in order to solicit telephone payments from customers, accurate data entry of account information into database, filed inquiries regarding account changes and/or modifications, maintained multi-lined switchboard, performed credit checks and communicated with various credit bureaus, set-up new business accounts Provided side by side monitoring with other agents, performed listening sessions on live calls between employees in training and the customers.
Assistant Manager, 07/1996 - 12/1997
The Arthur Jackson Company City, STATE,
  • Coordinated employees’ work schedules, distributed work assignments and supplies Conducted daily inspections of work sites Reviewed, tracked and logged weekly tenant surveys and provided follow-up when appropriate Troubleshooter for tenants involved in legal disputes and other related matters Responsible for training new hires
Education and Training
High School Diploma: Business, Expected in 01/1988
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Northeast High School - Philadelphia, PA
GPA:
Status -

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Resume Overview

School Attended

  • Northeast High School

Job Titles Held:

  • Experience, Assistant Store Manager
  • District Merchandiser
  • Supervisor/Lead Service and Repair Technician
  • Customer Service Representative
  • Sales Representative
  • Universal Agent
  • Assistant Manager

Degrees

  • High School Diploma

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