Driven professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Business operations organization
Managed Service Delivery and Operations team consisting 100 network engineers, Information Technology Consultants, project managers and administrators; generating $17,500,000 annually in service revenue.
Handled all functions related to departmental budget; including payroll, training and travel.
Responsible for the company's initial and ongoing attainment of SOC II Certification.
Creation of Company's Security Policies & Procedures, to include those associated with HIPAA and PCI Compliance.
Led the annual drive to ensure the company achieved excellent ranking with Kentucky's Best Places To Work Program. This was accomplished by launching a well-received quarterly program designed to allow employees input on items that improved their employment satisfaction.
Mentored and coached employees in the areas of understanding Client expectations regarding Justification, Return on Investment and Business Expectations.
Executive Vice President, Service DeliveryNov 1998 to Jun 2016 NetGain Technologies, Inc. - Lexington, KYAccountable for delivery of all services, including overall customer satisfaction. Strengthened company's business by leading implementation of ConnectWise Professional Service Automation Software. Maintained relationships with all core partners to ensure expectations were met regarding ongoing certification and training requirements necessary to keep reseller status with company's such as HP, Cisco, VMware, and Microsoft. Developed and managed delivery of the Company's Managed Service offering (Technology OneSource).
Service Manager, Communications DivisionAug 1995 to Nov 1998 Amteck - Lexington, KYCreated new revenue stream for a design-build electrical contractor by starting and then developing their communications division (low voltage cabling). Grew team to 15 full time employees.
Project ManagerApr 1993 to Aug 1995 Tele-Tech Company, Inc. - Lexington, KYManaged national low voltage cabling contracts for clients with offices/locations in multiple cities/states across the country.
Project ManagerSep 1990 to Apr 1993 E-Systems - Lexington, KY
Managed the design and deployment of fiber optic infrastructure to support multiple Army Airfield Radar Towers throughout the U.S., Europe and Asia.
AirmanAug 1986 to Aug 1990 United States Air Force - Biloxi, MSEngineering and Installation of Central Office Telephone Equipment on multiple Air Force Bases throughout the Southeast United States.
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Companies Worked For:
NetGain Technologies, Inc.
Tele-Tech Company, Inc.
United States Air Force
Job Titles Held:
Executive Vice President, Service Delivery
Service Manager, Communications Division
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