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executive team leader service and engagement resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Skills
  • Special projects
  • Recruiting and hiring
  • Staff management
  • Execution of merchandising plans
  • Operations oversight
  • Customer-oriented
  • Project management
  • Self-motivated
  • Networking abilities
  • Sales expertise
  • Procedure implementation
  • Leadership/communication skills
  • Budget administration
  • Human Resources
  • Policy development
  • Business development
Experience
Executive Team Leader Service and Engagement, 09/2018 - Current
J.D. Byrider Milwaukee, WI,
  • Coached employees to help each reach true potential and expand skill sets.
  • Established and modeled positive service attitude to meet company's expected guidelines.
  • Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
  • Upheld open door policy to help employees feel comfortable voicing concerns.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Implemented new leadership tactics to help transform business structure.
  • Promoted professional and personal development of individual team members by administering performance evaluations.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Spearheaded Fulfillment project, resulting in 165% comp. increase in revenue.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Experience Assistant Store Manager, 10/2016 - 08/2018
JC Penney’s City, STATE,
  • Ensure the team follows core standards for the sales floor, fitting rooms and checkout in order to deliver a consistent experience with customers
  • Drives the planning and execution of sale events
  • Drives credit card acquisition
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Review results and business trends to quickly identify and address areas of opportunity
  • Merchandising and visual execution- Responsible for floor–set process as well as the merchandising and core standards
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Assistant Store Manager, 08/2012 - 10/2016
Marshalls City, STATE,
  • Drive sales using entrepreneurial methods to maintain awareness of current fashions and market trends
  • Evaluate strategic scheduling
  • Overseas the ongoing functional training of associates and supervisors
  • Ensures goals are met and store priorities are accomplished
  • Manages and directs the work of associates while maintaining overall store accountability
  • Coaches and develops associates to continually improve both store and associate performance and enhance customer experience
  • Accountable for financial operations within the store (payroll, markdown compliance, cash control, petty cash) ensure accuracy, and mitigate risk
  • Manages the flow and distribution of all store merchandise to meet business needs
  • Oversee markdown team to ensure accurate capture Ensures adherence to proper inventory control standards to minimize shrink Provides safety and security for all associates and customers
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Operations Area Supervisor, 09/2006 - 08/2012
Kohl’s City, STATE,
  • Monitoring and identified issues and opportunities pertaining to the backroom, cash office, frontline, and office administration
  • Developed and coordinated action plans with the store manager to improve and the strengthen store associate performance
  • Planned daily work activities and allocated work assignments among associates based on business needs
  • Ensured goals were met and store priorities are accomplished
  • Performed all functions related to opening and closing store
  • Monitored ongoing functional training of associates Reviewed and analyzed operational reports and audit results to develop action plan and ensured their execution
  • Monitored compliance with labor, employment, safety regulations and practices
  • Managed the flow of distribution of all store merchandise
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Determined budgets, production goals and rates based on company policies and requirements.
Education and Training
High School Diploma: , Expected in
-
Allan Hancock College - Santa Maria, CA
GPA:
Status -
Certifications
  • National Registry of Food Safety Professionals Certified Manager 2019
  • Regulatory Compliance, Target - 2019
  • Certified Starbucks Brand Management Certification.Licensed Venue Manager, Target-2019
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Resume Overview

School Attended

  • Allan Hancock College

Job Titles Held:

  • Executive Team Leader Service and Engagement
  • Experience Assistant Store Manager
  • Assistant Store Manager
  • Operations Area Supervisor

Degrees

  • High School Diploma

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