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Executive Resolution Specialist Resume Example

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EXECUTIVE RESOLUTION SPECIALIST
Professional Summary
Highly motivated, goal-oriented professional dedicated to creating lasting and productive relationships with customers. Excellent communicator with a focus on results.
Skills
Team-oriented and goal driven, Loyal, Excellent communication skills, Fair and honest.
Efficient in: Microsoft Word, PowerPoint and Excel; Adobe Photoshop; WordPress.
Accomplishments
  • Directed the first Digital 16:9 broadcast at WHO-TV.
  • Directed the first High Definition Broadcast in the State of Iowa.
  • Directed "The Insiders" from November 2012 to August 2013, a weekly live political roundtable talk show.
Work History
Executive Resolution Specialist, 04/2017 to Current
Wells Fargo Home Mortgage-Customer Care, Recovery Group – West Des Moines, IA
  • Respond to escalated inquiries sent into the executive office, with emphasis in payment processing and credit reporting.
  • Responsible for researching accounts to identify potential compliance or regulatory issues.
  • Act as an intermediary between the customer and different business units to resolve customer inquiries.
  • Perform incoming and outgoing calls to customers, authorized third parties, and other representatives.
Director, Associate Director, Audio Operator, Camera Operator, 09/2004 to 04/2017
WHO TV – Des Moines, Iowa
  • In charge of the final on-air product, bringing together all aspects of the control room to create the vision of the producer.
  • Collaborate with producers in editing and proofreading news stories to bring the best possible product to the viewer.
  • Build graphics using Photoshop and prepare them for on-air use.
  • Operate studio cameras and act as floor director during live newcasts.
Owner/Operator, 02/2009 to 06/2015
Sigma Property Solutions – Urbandale, Iowa
  • Found and evaluated investment properties.
  • Re-designed home interiors to maximize space and functionality.
  • Renovated and repaired properties for eventual resale, including, but not limited to, plumbing, electrical and HVAC.
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Resume Overview

Companies Worked For:

  • Wells Fargo Home Mortgage-Customer Care, Recovery Group
  • WHO TV
  • Sigma Property Solutions

Job Titles Held:

  • Executive Resolution Specialist
  • Director, Associate Director, Audio Operator, Camera Operator
  • Owner/Operator

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