Highly motivated, goal-oriented professional dedicated to creating lasting and productive relationships with customers. Excellent communicator with a focus on results.
Skills
Team-oriented and goal driven, Loyal, Excellent communication skills, Fair and honest. Efficient in: Microsoft Word, PowerPoint and Excel; Adobe Photoshop; WordPress.
Accomplishments
Directed the first Digital 16:9 broadcast at WHO-TV.
Directed the first High Definition Broadcast in the State of Iowa.
Directed "The Insiders" from November 2012 to August 2013, a weekly live political roundtable talk show.
Work History
Executive Resolution Specialist, 04/2017 to Current Wells Fargo Home Mortgage-Customer Care, Recovery Group – West Des Moines, IA
Respond to escalated inquiries sent into the executive office, with emphasis in payment processing and credit reporting.
Responsible for researching accounts to identify potential compliance or regulatory issues.
Act as an intermediary between the customer and different business units to resolve customer inquiries.
Perform incoming and outgoing calls to customers, authorized third parties, and other representatives.
Director, Associate Director, Audio Operator, Camera Operator, 09/2004 to 04/2017 WHO TV – Des Moines, Iowa
In charge of the final on-air product, bringing together all aspects of the control room to create the vision of the producer.
Collaborate with producers in editing and proofreading news stories to bring the best possible product to the viewer.
Build graphics using Photoshop and prepare them for on-air use.
Operate studio cameras and act as floor director during live newcasts.
Owner/Operator, 02/2009 to 06/2015 Sigma Property Solutions – Urbandale, Iowa
Found and evaluated investment properties.
Re-designed home interiors to maximize space and functionality.
Renovated and repaired properties for eventual resale, including, but not limited to, plumbing, electrical and HVAC.
