IT professional with proven ability to lead in any management and leadership role. Able to translate business objectives into high quality products, equipment and teams. Excellent internal and external customer relations, having worked with various team backgrounds and vendor affiliates.
Vendor sourcing and negotiations
08/2011 to Current
Executive OfficerVolunteer-Young Marines of the Marine Corps League – Colorado Springs, CO
3rd Colorado High Plains Battalion Executive Officer, Pikes Peak Young Marines Unit.
Supervise and lead a battalion of five young marine units (300 members) and its volunteer staff (28 registered adults) as the battalion executive officer.
Executive officer of Pikes Peak Young Marines with a volunteer staff of 10 registered adults and 57 young marines.
Coordinated and managed various events and community functions increasing unit funds $5,000 annually and increased youth enrollment.
12/2006 to Current
IT Systems Engineer LeadProgressive Insurance – Colorado Springs, CO
Vendor Manager for Progressive Creative Business
Established and maintained 4 vendor partnerships. Vendors include Kern International, Ricoh, Xerox.
Maintained 98-99% availability on hardware in support
of operational needs.
Supervised on various projects for equipment enhancements
and its operations.
Drive and coordinate issues to resolution.
Directed the work of 14 independent contractors.
04/2001 to 12/2006
Floor ManagerEDS – Colorado Springs, CO
Managed midrange, mainframe, and network analysts providing real-time support for Verizon systems.
Maintained availability of over 80 platforms, maintaining above average service level agreement.
Coached and mentored 37 systems analyst, including conducting performance reviews.
Led communication with stakeholders regarding system issues and progress made.
Trained, coached and mentored staff to ensure smooth adoption of new programs.
01/2000 to 04/2001
Field Technician/ Site LeadNortel Networks – Colorado Springs, CO
Ensured global customer satisfaction, providing data safety and operability for optical networks and digital switches.
Successfully managed production activities so all orders were shipped on time.
Drove daily production activities with effective communication and leadership.
01/1996 to 01/2000
Floor ManagerWorldCom MCI – Colorado Springs, CO
Managed midrange, mainframe, and network analysts providing real-time support for MCI/WorldCom systems.
04/1991 to 09/1993
Field TechnicianLoral Space and Range – Colorado Springs, CO
Positions held in Harrogate, UK and Colorado Springs.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Supervised and provided direction for six technical direct reports regarding system activities.
Monitored system performance and provided system performance statistical reports for both real-time and historical measurements.
01/1985 to 08/1991
SergeantUnited States Marine Corps – New River Marine Corps Air S, NC
Four years Avionics technician
Intermediate level support for rotary wing aircraft for the First and Second Airwing.
Supervisor, responsible for the operations of the work center, ensuring high quality repair and inspection of avionics equipment.
Two years Force Reconnaissance; 4th Marines. United States Marine Corps's special operations capable forces (SOC)
Provided essential elements of military intelligence to command elements of the Marine Air-Groung task force.
MBA: Technology Management Colorado Technical University - Colorado Springs, CO
Coursework in Business, Management and Technology
B.S: Business Administration/Mgmt Colorado Technical University -
Magna Cum Laude
Sigma Beta Delta
A.S: Digital Electronics St. Philips College - Digital Electronics
Operations ~ Systems TS/SSBI ~ 1990-1996 Select Achievements Executive Officer, 3rd Colorado high Plains Battalion, supervising and leading volunteer staff from various units across Colorado, New Mexico, and Kansas.
Managing communications, battalion events, and its administration.
Initiated consultative discussions with the vendors and Operations leadership to design a common "Key Performance Indicator" (KPI) tool that addressed the concerns of each party and could be used by all to identify, prioritize and agree upon issues, metrics and resolutions that helped everyone cooperate to attain common goals.
Manage Progressive Insurance Creative Business operations vendors; Kern, Ricoh, Xerox.
Maintaining systems availability of 98-99% by maintaining excellent customer relations working with site technicians, regional managers and directors.
Project lead for creation of an electronic ticketing system used to trend systems outages, MTTR, and vendor performance.
Core Competencies Leadership ~ Management IT/Business Alignment Project Initiatives Internal & External Customer Relations Staff development High technical aptitude.
Business operations, hardware, customer satisfaction, funds, mainframe, 98, network, networks, Peak, real-time, safety, service level agreement, switches