Results-oriented Executive Manager seeks a position with a top-tier Automotive company. Offers a successful career in profitable small business management. Exceptional problem solver with strong skill in operations, cost reduction, and sales.
Business operations organization
Client account management
Extensive knowledge of automotive systems and performance
Superior customer service
Proficient in MS Office Professional
Strong adaptability and interpersonal skills
AutoCAD & Quickbooks experience
Certified in automotive A/C recharging
Sales force training
JEMM Enterprises LLC. / Victory Lane Quick Oil ChangeMultiple Locations, MI & OHExecutive Manager07/2011 to 12/2016
Operated a chain of 8 quick lube locations.
Supervised a team of 30 technicians across all 8 locations
Created work schedules for 30 employees
Managed all inventory and product ordering for all locations
Created various incentive programs and contests designed to support achievement of sales goals.
Developed promotional programs to optimize revenue levels.
Worked closely with all employees developing proper sales techniques
Managed payroll and time and attendance systems.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Performed monthly employee reviews
JEMM Enterprises LLC. / Victory Lane Quick Oil ChangeMonroe, MIStore Manager / Automotive Technician04/2010 to 07/2011
Maintained operations of store location and employees
Communicated with customers regarding vehicle issues and potential repairs.
Followed checklists to verify that all important parts were examined.
Serviced air conditioning, heating, engine-cooling and electrical systems.
Performed oil changes and operated machines to perform automotive fluid exchanges.
Repaired and replaced belts, hoses and steering systems.
Operated pneumatic tools and air compressors.
Removed and replaced tires, shocks, struts and brakes.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Exceeded targeted sales goals by 15% routinely
Innovative FluidsMonroe, MITank Truck Driver02/2007 to 04/2010
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Obtained and maintained proper delivery authorization and pickup documentation.
Conducted daily DOT pre-trip inspections according to a set checklist.
Submitted reports on the condition of the truck at the end of each trip.
Maintained records required for compliance with state and federal regulations.
Interacted with customers and vendors in a friendly and timely manner.
Transported freight from origin to destination in a safe and timely manner.
Innovative FluidsMonroe, MIAdministrative Assistant05/2003 to 02/2007
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint presentations used for business development.
ArchitectureLawrence Technological University, Southfield, MI, USA
Completed 3 years of study from 08/2004 to 05/2007
Courses included, AutoCad design, Architectural history, Interior design, various mathematics, Literature, General design and concepts, Construction, and Computer systems.
High School Diploma2004Monroe High School, Monroe, MI, USA
Courses included Automotive Technology, Small engine repair, Construction, Architecture, Advanced Chemistry, and Physics.