Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Profile
Articulate professional with solid education and experience in customer relations, office administration, and call center operations. Relationship Development: Strong interpersonal talents with passion for cultivating lasting relationships with customers and clients. Analytical and critical thinker, skilled written communicator. Proven ability to collaborate with colleagues to achieve goals. Information Management: Well-developed ability to utilize technologies to update customer accounts, maintain several databases, and provide exceptional customer service. Proficient with Microsoft Office Suite, calendar systems, and skilled multitasker. Project Oversight: Highly organized with combination of technical, customer service, and executive writing expertise to guide project planning and implementation. Success meeting and exceeding organizational goals within team driven and self-guided roles. Key Strengths: Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effectively interface with management to collaborate on issues and resolve problems. Results focused; able to achieve maximum impact with minimal cost.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Relevant Experience
Executive Level Resume Writer, 09/2016 to Present
First American Payment Systems, L. P.Arlington, VA,
  • Research and analyze individual orders for information to develop and process articulate resumes for clients.
  • Spearheaded development of resumes per client order and requested style.
  • Optimize current resume to suit client needs and make it through ATS for hire ability.
  • Redesigned resume by selected appropriate templates that fit client goals and criteria for seeking new employment.
Customer Service Technical Support Representative, 05/2013 to 05/2014
Glass Doctor - NorcrossSaint Joseph, MI,
  • Facilitated call flow response time and technical support for incoming customer calls.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Created claims and cases for resolution of lost, damaged, and displaced packages.
  • Selected Contributions: Increased customer satisfaction by following up with customers after purchases.
  • Enhanced technical skills in order to provide the best customer service experience possible.
  • Exceeded company sales and productivity goals by 20%.
Independent Contractor, 06/2012 to 01/1
Genesis Health GroupClinton, IA,
  • Prepared spreadsheets of information gathered from courthouses and online research.
  • Selected Contributions:.
  • Decipher retrieved information, document it and submit to employer for review.
Customer Service Representative, 12/2006 to 12/2009
  • Managed five employees on several assignments monitoring their performance for client satisfaction.
  • Selected Contributions:.
  • Provided account updates, registered customers for conventions, printed out badge for entrance in to conventions.
  • Cohesively worked with clients to ensure optimal customer satisfaction.
Mobility Bus Driver, 03/2005 to 08/2005
  • Implemented collection of customer fares and kept records of all patients transported.
  • Selected Contributions:.
  • Utilized para-transit vehicle to transport patients to and from appointments.
Data Entry Clerk, 12/2001 to 12/2004
  • Created production models for shipments, maintained several databases, updated formulas to show consistency.
  • Selected Contributions: Conducted research to address customer concerns in a timely manner.
  • Streamlined inquiries from customers through mail, over the phone an in person to address concerns.
  • continued.
Associates of Arts: General Studies/Psychology, Expected in May 2007
General Studies/Psychology
Medical Office Administration Assistant Certificate: , Expected in 2014
Fisk University - ,
Dean's List Scholarship (2006-2007)
articulate, address customer concerns, client, clients, customer satisfaction, customer service experience, databases, mail, Office Administration, online research, Research, sales, spreadsheets, technical support, phone

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Resume Overview

School Attended

  • Fisk University

Job Titles Held:

  • Executive Level Resume Writer
  • Customer Service Technical Support Representative
  • Independent Contractor
  • Customer Service Representative
  • Mobility Bus Driver
  • Data Entry Clerk


  • Associates of Arts
  • Medical Office Administration Assistant Certificate

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