Executive Director of Sales and Operations Resume Example
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EXECUTIVE DIRECTOR OF SALES AND OPERATIONS
Professional Summary
Impactful Senior Level Manager with a proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.
Skills
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Work History
Executive Director of Sales and Operations, 06/2019 to 07/2020
Drybar – Westlake Village , CA
Drybar – Westlake Village , CA
- Responsible for leading the day-to-day operations of support functions, including full profit and loss responsibility.
- Generated an optimal training deployment plan covering over 300 people.
- Ensured support complied with all local, state, and federal regulations.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Closed average of 55% of new client calls each quarter (increase of 25%).
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Collaborated with advertising group to create uniformity between advertising messages and incentives.
- Resolved problems with high-profile clinicians and clinic owners to maintain relationships and increase return client base.
Director of Client Experience, 03/2017 to 04/2019
Metacoastal – City , STATE
Metacoastal – City , STATE
- Strategically planned and executed to enhance profitability, productivity and efficiency throughout the company's operations.
- Directed company operations to ensure sufficient handling of capabilities and recognized potential gaps for added capability and growth in a sales,collections and call center environment.
- Advised,contributed and mentored team members on how to support client development and satisfaction to enhance growth.
- Managed multiple projects including curriculum development and employee career progression plans.
- Collected performance data on each promotion to better plan future events.
- Developed contests and sweepstakes, including rules, contracts and revenue-generating strategies.
- Designed training program for sales and collections, increasing customer satisfaction and new account rates.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 28%.
National Director, 03/2008 to 12/2016
Flextronics – City , STATE
Flextronics – City , STATE
- Planned, directed and implemented retail operations in 124 locations nationally.
- Ensured consistent delivery of the product and service within the standards of budget, policies, procedures, and quality to satisfy the requirements of the sales and finance divisions.
- Developed and executed 3rd party alliances aligned to our services growth plan.
- Lead decisions appropriate to all internal operational procedures, budget and planning areas, prioritized inventory movement, new business development, and personnel.
- Developed proposals and contracts that focused on actionable data and demonstrated client ROI.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance.
- Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
- Managed and motivated sales team to increase revenue 20% in a 12 month timeframe.
- Oversaw Profit and Loss delivering over $51M per year through efficient coordination of daily operations.
- Received Director of the Year and Vendor of Choice award for outstanding leadership and strong commitment to operational excellence.
Mobility / Senior Sales Operations Manager of, National Support, 02/1999 to 02/2008
AT&T – City , STATE
AT&T – City , STATE
- Developed and executed a sales and operation strategy to generate/improve internal ROI.
- Leveraged and partnered with marketing and finance teams, trade partners, etc.
- To ensure sustained profitability and growth into desired markets.
Education
Bachelor of ArtsWV Wesleyan College
Anthem University
Additional Information
- Awards Flextronics - Pinnacle Award - Exemplary performance at Director level Flextronics - Vendor Of The Year - Recognized as preferred vendor, Supply Chain MetaCoastal - Recognized for being a leader of change and service excellence
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Resume Overview
School Attended
- WV Wesleyan College Anthem University
Job Titles Held:
- Executive Director of Sales and Operations
- Director of Client Experience
- National Director
- Mobility / Senior Sales Operations Manager of, National Support
Degrees
- Bachelor of Arts
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