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Executive Director of Sales and Operations Resume Example

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EXECUTIVE DIRECTOR OF SALES AND OPERATIONS
Professional Summary

Impactful Senior Level Manager with a proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.

Skills
  • Analytical problem solver
  • Account management
  • Strategic account development
  • Business development and planning
  • Direct sales
  • B to B sales
  • Strategic planning and execution
  • Cost reduction strategies
  • Supply chain distribution
  • Budgeting and forecasting
  • Vendor sourcing
  • Startups and turnarounds background
  • Cross-functional communications
  • P&L Management
  • Trained in consumer marketing
  • Database Management
  • Sales Reporting
  • New Business Development
  • Sales presentations
  • Capital spending
  • Relationship building
  • Work flow planning
  • Risk analysis and management
  • Employee relations and conflict resolution
  • Contract Management
  • Project planning and development
  • Staff Management
  • Contract Negotiation
Work History
Executive Director of Sales and Operations, 06/2019 to 07/2020
Thriveworks – Fredericksburg, Virginia
  • Responsible for leading the day-to-day operations of support functions, including full profit and loss responsibility.
  • Generated an optimal training deployment plan covering over 300 people.
  • Ensured support complied with all local, state, and federal regulations.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Closed average of 55% of new client calls each quarter (increase of 25%).
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Collaborated with advertising group to create uniformity between advertising messages and incentives.
  • Resolved problems with high-profile clinicians and clinic owners to maintain relationships and increase return client base.
Director of Client Experience, 03/2017 to 04/2019
Metacoastal – Glen Burnie, Maryland
  • Strategically planned and executed to enhance profitability, productivity and efficiency throughout the company's operations.
  • Directed company operations to ensure sufficient handling of capabilities and recognized potential gaps for added capability and growth in a sales,collections and call center environment.
  • Advised,contributed and mentored team members on how to support client development and satisfaction to enhance growth.
  • Managed multiple projects including curriculum development and employee career progression plans.
  • Collected performance data on each promotion to better plan future events.
  • Developed contests and sweepstakes, including rules, contracts and revenue-generating strategies.
  • Designed training program for sales and collections, increasing customer satisfaction and new account rates.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 28%.
National Director, 03/2008 to 12/2016
Flextronics – San Jose, California
  • Planned, directed and implemented retail operations in 124 locations nationally.
  • Ensured consistent delivery of the product and service within the standards of budget, policies, procedures, and quality to satisfy the requirements of the sales and finance divisions.
  • Developed and executed 3rd party alliances aligned to our services growth plan.
  • Lead decisions appropriate to all internal operational procedures, budget and planning areas, prioritized inventory movement, new business development, and personnel.
  • Developed proposals and contracts that focused on actionable data and demonstrated client ROI.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
  • Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance.
  • Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
  • Managed and motivated sales team to increase revenue 20% in a 12 month timeframe.
  • Oversaw Profit and Loss delivering over $51M per year through efficient coordination of daily operations.
  • Received Director of the Year and Vendor of Choice award for outstanding leadership and strong commitment to operational excellence.
Mobility / Senior Sales Operations Manager of, National Support, 02/1999 to 02/2008
AT&T – Atlanta, Georgia
  • Developed and executed a sales and operation strategy to generate/improve internal ROI.
  • Leveraged and partnered with marketing and finance teams, trade partners, etc.
  • To ensure sustained profitability and growth into desired markets.
Education
Bachelor of ArtsWV Wesleyan College Anthem University
Additional Information
  • Awards Flextronics - Pinnacle Award - Exemplary performance at Director level Flextronics - Vendor Of The Year - Recognized as preferred vendor, Supply Chain MetaCoastal - Recognized for being a leader of change and service excellence
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Resume Overview

Companies Worked For:

  • Thriveworks
  • Metacoastal
  • Flextronics
  • AT&T

School Attended

  • WV Wesleyan College Anthem University

Job Titles Held:

  • Executive Director of Sales and Operations
  • Director of Client Experience
  • National Director
  • Mobility / Senior Sales Operations Manager of, National Support

Degrees

  • Bachelor of Arts

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