Executive Director Of Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Executive Director of Operations with 1 year of success, and 5 years of experience at Chick-Fil-A. Strong leadership professional experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.

  • Coaching and mentoring
  • Relationship building and management
  • Critical and creative thinking
  • Business development and planning
  • Talent management
  • Team Building
  • Training & Development
  • High Level Leadership
Work History
09/2021 to Current Assistant Walker | Overland Park, KS,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Coordinated, scheduled and arranged business meetings.
05/2021 to 09/2021 Executive Director of Operations The University Of Oklahoma | Norman, OK,
  • Scheduled and led meetings for leadership team to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
01/2016 to 05/2021 Director of Operations & Leadership Chick-fil-A | City, STATE,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class food service work.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Directed team of Front-Of-House and Back-Of-House, team of 20-30, operational development of service network, including implementation of quality requirements and operating standards.
Expected in 08/2022 Bachelor of Arts | Psychology Texas Tech University, Lubbock, TX GPA:
  • Received Texas Tech Presidential Scholarship, Frenship Foundation Scholarship, Chick-Fil-A Leadership Scholarship, South Plains College Skills Scholarship.
Expected in 05/2019 High School Diploma | Frenship High School, Wolfforth, TX, GPA:

Top 10% of Class, Member of National Honor Society, Member of Skills USA Elected to President for Skills USA, Frenship Mentor Program.


Leonard Williams

Operating Partner, Mulkey Hospitality


Phone: (972)-741-7074

Amanda Centeno

Children's Director, Church on the Rock

Phone: (806)-544-9488

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Resume Overview

School Attended
  • Texas Tech University
  • Frenship High School
Job Titles Held:
  • Assistant
  • Executive Director of Operations
  • Director of Operations & Leadership
  • Bachelor of Arts
  • High School Diploma

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