Executive Director Of Operations And Creative Dire resume example

My responsibilities include but are not limited to the orchestration, and management of a diverse creative team, tasked with the responsibility of devising a comprehensive strategy to clearly define the brand, corporate and global identity of a client with relation to it's target market and/or field of influence. Field of Influence being key since one of the greatest dilemmas is in fact helping the controlling members, management and/or executive structure to define this Influence outside of the limited field of View as is often conveyed by a product centered model! The product is simply a result, construct or even byproduct of the vision, deep rooted core values, models of service and an abiding understanding of the root provisions, service, need or problem solved for the customer. Maslow's Hierarchy of Order clearly defines perceived needs as having the strongest psychological and behavioral influence on the populous or people at large and good marketing taps into this endless resource and gives the customer a sense of importance, ultimate significance and satiety with respect to the need or problem at hand. In this capacity I have boosted customer retention and loyalty, expanded contract procurement by 65%, increased net revenues by 110% and helped are clients see incremental growth by better than 3% quarterly consistently over the term of contract or until maturity of contract! This percentage has been far greater in some cases but is highly commensurate depending on the metrics, norms and/or analytics provided by the customer and his/her internal expectations. I would like to point out that I ended my tenure as the on hand Marketing Services Director in December of 2018. I left to become the Executive Vice President for Hope House Children and Family Services. I remain the Chairman of the board at Grey Matter Firm and am overseeing a sweeping reorganization and rebranding campaign.

• Shared mission of organization with public through successful community outreach and marketing strategies.
• Planned and implemented strategies to increase funding through various approaches.
• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Improved training to reduce knowledge gaps and eliminate performance roadblocks.
• Strengthened company business by leading implementation of new projects and procedures.
• Built referral pipeline by remaining active with community and establishing referral networks and resources.
• Recruited, hired and trained employees on operations and performance expectations.
• Cultivated positive corporate image by developing partnerships with media, business and community groups.
• Orchestrated successful team and customer events to drive engagement, satisfaction and loyalty.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Oversaw strategic business decision-making to develop, enhance and enforce business mission.
• Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
• Devised strategic improvements to resolve issues and spearhead necessary operational updates.
• Formulated and launched marketing and promotional campaigns to maximize profits.
• Developed and maintained strong business relationships between departments.
• Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
• Executed on-time, under-budget project management to adhere to project road map.
• Interfaced with clients to discuss budget allocation to determine project scope.
• Fostered collaboration and development of new practices by business leaders.
• Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
• Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Corrected operational discrepancies by developing and executing process improvements.
• Diminished total loss by 35% by implementing effective operational improvements.
• Boosted sales by 70% by cultivating customer rapport and delivering superior customer service.

• Performed site evaluations, customer surveys and team audits as part of quality assurance program.
• Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
• Created agenda, materials and communications for team meetings.

• Researched and secured new accounts within assigned territory to increase sales and profitability.
• Worked closely with executive team to outline company goals and transfer goals to accountholders.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Established and enforced sales goals to boost team success.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Reached out to accounts measuring satisfaction and increased revenue.
• Input customer order details into system, accepted payments and updated accounts.
• Trained and supported junior account management professionals to increase company revenue.
• Negotiated contracts, closed agreements and supported sales team in new product launches.
• Verified and posted all accounting entries with software to maintain timely, accurate input of all information in accounting system.
• Gave extensive support to key accounts in sales, technical and business areas.
• Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
• Partnered cross-functionally to identify marketing opportunities to support brand objectives.
• Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
• Created, implemented and reported performance of numerous campaigns to enhance brand awareness and drive profits.

• Developed relationships with rental clients and provided individualized customer service to maintain longevity of accounts.
• Grew company revenue by 15% and recovered previous year losses by rebuilding customer loyalty.
• Generated new accounts by implementing effective networking and content marketing strategies.
• Led sales process for clients in development, implementation and direction of concepts and solutions.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Deescalated customer issues and concerns with prompt follow-thru.
• Optimized revenue levels by developing engaging promotional programs.
• Increased yearly sales by 15% to over 30 by cultivating successful customer relations and efficiently resolving service requests.
• Oversaw collection efforts to resolve escalating credits by extensive, persistent and thoughtful collection strategies

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Worked closely with front-end staff to assist customers.

• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Created client treatment plans based on assessments and goals.
• Interviewed clients to gather data of social and psychiatric relevance.