Talented Executive Director with 1 year of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new community partners.
Skills
Efficient in Microsoft Office Suites, Outlook Express, Groupwise, Word Perfect and AS400 programs
Social Work
Crisis Management
Crisis Intervention
Behavioral Therapy
Fundraising
Autism Experience
Grant Writing
Team Leadership, Training and Development
Experience
02/2021 to Current
Executive DirectorMilestone Retirement Communities – Soulsbyville, CA,
Shared mission of organization with public through successful community outreach and marketing strategies.
Served as face of organization to public and media, communicating professional and competent persona.
Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
Provided board with monthly reports to demonstrate organizational progress.
Promoted public awareness of mission through outreach, advocacy and online presence.
Set organization direction and developed strategies and tactics to fulfill mission.
Supervised three full time staff and one part time staff
Recommended appropriate staffing techniques to meet demands and manage costs.
02/2020 to 02/2021
Crisis CounselorLong Island Fqhc – Westbury, NY,
Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
Offered counseling and stabilization support to reintroduce calm in crisis situations.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Assessed risk to client, loved ones or general public through established evaluation procedures.
Responded to emergency situations and provided crisis support.
Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety and physical or substance abuse.
06/2018 to 02/2020
Substance Abuse CounselorJohns Hopkins University – Baltimore, MD,
Maintained thorough clinical treatment notes.
Identified treatment goals based on individual diagnosis and history.
Supported and counseled clients with drug and alcohol addiction.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Identified problem areas impacting participants' ability to successfully complete treatment.
Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
04/2017 to 12/2017
Licensing SpecialistKabafusion – Dallas, TX,
Managed a caseload of 50 Foster Parents
Submits paperwork to state office to enroll new foster parents and terminate the licenses of foster parents who no longer qualify
Conduct safety checks of foster homes
Verified document authenticity to process license application of foster parents
Investigated past and current licensees to perform record checks.
11/2016 to 04/2017
Customer Service RepresentativeCognizant Technology Solutions – Georgetown, KY,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Relayed customer feedback to cross-functional teams to improve products and services.
08/2015 to 08/2016
Social Service Worker IState Of Kentucky – Mount Olivet, KY,
Managed a caseload of 20 children
Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
01/2013 to 10/2015
Social Service Worker IIState Of Kentucky – Olive Hill, KY,
Answered phones regarding Child Abuse and Neglect
Sent reports of Child Abuse and Neglect to Children's Divisions County offices to investigate reports provided
Determined if reports called in meet criteria for Child Abuse and Neglect per Missouri State Laws
07/2012 to 01/2013
Family Support Eligibility SpecialistCounty Of Santa Clara – Santa Clara, CA,
Processed Food Stamp and Medicaid Applications
Completed applications by investigating and verifying wage information, household members, medical records, social security verification, citizenship and rental receipts
Worked directly with clients on my caseload
Conferred with clients to discuss options and goals for various services.
08/2011 to 07/2012
Community WorkerEscambia County – Extension Services (Es) - Administration (Ad), FL,
Investigated Elderly Abuse and Neglect
Visited clients and determined there needs and provided resources
Cultivated and deepened relationships between facility, residents, family members and community groups.
Helped clients get the care they were needing through resources and community partners
Attended court for guardianship hearings as needed
08/2010 to 08/2011
Senior Office Support AssistantVoices College-Bound Language Academies – San Jose, CA,
Worked and created logs to track reports of elderly abuse and neglect
Tracked quality control reports and reported the information to upper management
Assisted organizational efforts by filing, entering data and answering phones.
Recognized by management for providing exceptional customer service.
02/2010 to 08/2010
Substitute TeacherState Of Indiana – Jeffersonville, IN,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Requested as substitute teacher based on excellent referrals and trusted performance.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
01/2009 to 02/2010
Correctional CaseworkerLutheran Services – Des Moines, IA,
Taught an Anger Management class to offenders who qualified
Worked with offenders on Transitional Accountability Plans to ensure a great transition from incarceration to parole
Worked with offenders towards future goals and personal issues
Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
09/2008 to 10/2008
CaseworkerEscambia County – Fl - Fleet Maintenance, FL,
Processed Food Stamps and Medicaid Applications
Completed applications by investigating and verifying wage information, household members, medical records, social security verification, citizenship and rental receipts
Worked directly with clients on my caseload
Followed strict policies and procedures to maintain client confidentiality and keep data private.
02/2007 to 08/2008
Contributions Technician IState Of Kentucky – Paris, KY,
Investigated employers to determine liability
Processed reports to determine liability status
Transferring accounts from inactive to active
Investigated return mail to try and locate active employers
Cancelled accounts when duplicate accounts were located or are set up in error upon further review
06/2006 to 01/2007
Senior Office Support AssistantLutheran Services – Waverly, IA,
Monitored quarterly reports to input financials into the computer
Processed monthly financial invoices for MCH Program
Helped plan the Bright Futures Workshop
Processing DCH forms to pay monthly invoices
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Prioritized and organized tasks to efficiently accomplish service goals.
10/2005 to 03/2006
Validating ConsultantAvalon Health Care Group – West Haven, UT,
Validated records to prevent future errors in the computer system
Updated data for the State of Missouri Public School Retirement System
Completed all data entry timely with great precision and accuracy
Watched state computers for errors and security purposes
Monitored operations of computer systems and hardware.
11/2003 to 10/2004
Social Service Worker IINew York Botanical Garden – Bronx, NY,
Answered phone regarding cases of child abuse and neglect
Processed reports and then contacted counties with the reports that met criteria as a Child Abuse Assessment or Investigation
Determined whether the reports made by callers met criteria per Missouri State Law
06/2003 to 11/2003
CaseworkerCity Of Johnson City – Johnson City, TN,
Processed Food Stamp and Medicaid Applications
Completed applications by investigating and verifying wage information, household members, medical records, social security verification, citizenship and rental receipts
Worked directly with clients on my caseload
Conferred with clients to discuss options and goals for various services.
06/2002 to 06/2003
Social Service WorkerSocial Services, Family Services, State Of Missouri – City, STATE,
Managed a caseload of 35 children
Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
09/2000 to 05/2002
CaseworkerSocial Services, Family Services, State Of Missouri – City, STATE,
Processed Food Stamps and Medicaid Applications
Completed applications by investigating and verifying wage information, household members, medical records, social security verification, citizenship and rental receipts
Worked directly with clients on my caseload
10/1999 to 09/2000
Membership CoordinatorColumbia Board Of Realtors – City, STATE,
Oversaw membership data system to keep information updated and complete.
Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
Maintained email directory
Provided realtors with current and updated information from the Columbia Board of Realtors to ensure all policies and procedures are conducted accordingly
07/1999 to 10/1999
Correctional OfficerCorrections-Central Missouri Correctional Center, State Of Missouri – City, STATE,
Maintained security of offenders
Maintained and enforced policy and procedure
Inspected cells and conducted random searches of common areas.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
01/1999 to 03/1999
Correctional CounselingLogan Correctional Center – City, STATE,
Calculated escape risk reviews
Worked with male/female offenders in a medium security prison
Attended substance abuse programs with offenders
Prepared offender good time/education credit requests
Worked with various programs getting offenders back in society
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.