Forward-thinking Senior Executive with proven record of accomplishment in Operations management during 5-year career. Driven and ambitious manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Reported to the Regional Director of Operations, as the Executive Director i oversaw all community operations and was responsible for ensuring the highest level of care and support was given to every resident. As The Executive Director I established objectives for community development and advancement, created and managed operational processes—including budget and profit and loss—and directly and indirectly managed all community staff.
□ Engaged with residents and staff to solve problems, settle disputes, and resolve grievances
□ Reported and documented community issues through internal and external reporting processes and conducted internal investigations
□ Maintained compliance with all company policies and procedures as well as local, state, and federal regulations
□ Managed all day-to-day operations at the community, while serving as the primary point of contact for staff, residents, potential residents, families/POA, and regulatory bodies
□ Supervised the operation and evaluation of resident care, sales, dining, housekeeping, activities, and maintenance departments
□ Oversaw and managed community staff hiring process (recruiting, interviewing, hiring, onboarding, and training)
□ Promoted, coached, performance managed, and terminated all community staff consistent with Enlivant policies
□ Maintained high community property standards (building, grounds, and resident apartments, etc.) through careful oversight of maintenance systems and preventative programs
□ Facilitated community level compliance with applicable leave programs and reports workplace injuries
□ Communicated effectively with residents, family members, staff, and management
□ Partnernered with Care Services Manager on community quality improvement processed
□ Ensured utmost resident and employee satisfaction and retention through continuous improvement of care, service, and culture
□ Represented the community and Enlivant to local businesses, professional organizations, community groups, and regulatory agencies
□ Managed relationships with residents and families to ensure timely payments and collections
□ Occasionally assisted residents with Activities of Daily Living (ADLs) and regularly assists residents with Instrumental Activities of Daily Living (iADLs) according to individual care plans
□ Was responsible for oversight of community's financial and budget transactions
□ In partnership with the Community Leadership team, ensures the resident admission process is followed according to established procedures and policies
□ Ensured community is prepared for state and local surveys and inspections and partners with Care Services Manager to create and implement any plans of correction
Growing the Business
□ Created and executed diverse sales strategies & marketing initiatives to drive community occupancy and revenue in partnership with the community leadership team
□ Ensured balanced management of all community expenses
□ Delegated tasks to achieve objectives and empower team ownership
□ Maintained compliance with all company policies and procedures as well as federal, state, and local regulations
Directed operations for Oak Harbor, Freeland, and Bellingham offices which included
recruiting, hiring, payroll, marketing and advertising campaigns. Trained new employees on company policies, procedures and practices.
Maintained and managed schedules for employees and clients making sure schedules and shifts were consistent and that coverage was always available to our clients. On call twice a week during the evening during the month.
Organized and kept track of hundreds of private documents which had to be approved
and certified by the state of Washington in relation to health care.
Maintained an excellent relationship with both clients and employees, establishing a professional, positive, encouraging environment where staff and clients thrived and excelled.
In charge of advertising and marketing for over 250 clients within Skagit, Island County, and Bellingham areas. Increased monthly revenue and yearly overall market objectives
on a consistent basis.
Increased monthly revenue and yearly overall market objectives on a consistent basis. Maintained a wonderful and personal professional relationship with all of my customers all while providing new products and services to each client to help them grow and expand their business.
Managed, maintained and increased weekly and monthly sales quotas, doubling revenues Oversaw various events within the Greater Los Angeles Area such as the
Los Angeles County Fair, L.A. Convention Center, L.A. Auto Show, and
UCLA Festival of Books
T rained new sales team members and established proven sales strategies. Was in charge of training, hiring, and firing empoloyees and manged a staff of over 20 people.
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