Point of contact for internal and external clients.
Performed general office clerk duties and errands.
Organized travel by booking accommodations and reservations needs as required.
Maintained supply inventory & office equipment as needed.
Created, maintained information into databases.
Assisted in returning client/customer voicemail and emails.
Assisted with troubleshooting all customer issues and requests.
Provided on-site support for logistics and administration for our client meetings and plan/coordinate future meetings.
Reviewed and verify invoices pertaining to construction activities.
Created project purchase orders using Quick Books.
Tracked variances, quantities, and agreed upon amounts.
Researched and resolved invoice and pricing discrepancies.
Researched and resolve accounting payment questions and concerns for vendors/subcontractors.
Distributed email, correspondence memos, letters, faxes and forms.
Maintained positive relations with vendors/subcontractors.
Instructed vendors /subcontractors on company compliance paperwork, on invoicing policies and procedures, on purchase order expectations.
Focus Holding Development Correspond with vendors/subcontractors regarding invoicing/pricing and workmanship issues.
Helped maintain all subcontractor contracts, contact information, and certificates of insurance.
Coordinated vendor contact information for construction and accounting department.
New construction: Processed start sheet in construction department, obtained catalog permitting received by Expeditor, to include utilities for new construction (such as, water and sewer taps), building permits, and ARC review.
Served as a liaison between sales, general contractor, vendors, and sub-contractors where necessary.
Instructed classrooms of up to 30 students in various subjects ranging from K-12.
Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.
Showed resourcefulness and teaching effectiveness in meeting the needs of students with learning disabilities.
Ability to Follow Lesson Plans.
Student Records Management.
At-Risk & Special Needs Students.
Classroom Management & Discipline.
Facilitated communication across all levels of a project to ensure consistency in reaching the project's goal, assisted recognition of any potential risks or complications.
Organized meetings, updated project schedules, informed necessary parties of deadlines, and assisted in preparation of marketing materials.
Managed all aspects of office administration acting as a gatekeeper for 6 executives.
Worked directly with vendors, ordered equipment, paid invoices, and assisted in managing 10 contract employees.
Ensured that projects were managed to delivery schedules, budget schedules and supported the customer expectations.
Received, reviewed and input customer orders via CRM tool such as Amdocs customer management software.
Efficiently responded to customer requests, issues and scheduled changes via phone, fax, and e-mail.
Investigated complaints, reviewed contracts, customer requests and service complaints, interactions and transactions, recorded details of inquiries as well as follow through to resolve customer complaints.
Posted customer payments by recording cash, checks, and credit card transactions.
Effectively communicated both verbally and written with internal groups regarding orders, changes to management tickets, issues or escalations and worked to ensure a timely delivery of service.
Identified and gathered data required to conduct analysis from several sources, compile info together in a prescribed format as well as prepared analysis reports and answering queries, complaints or suggestions in this regard.
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