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executive assistant hr payroll resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Energetic Executive Assistant with 2 years experience in high-level executive support roles. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Seeking a role of increased responsibility and authority.

Communications expert who specializes in social media marketing. Extensive background in Product marketing.

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • QuickBooks
  • Inventory control familiarity

  • Strong problem solver
  • Resourceful
  • AR/AP
  • Executive presentation development
  • Customer service expert
  • Opening/closing procedures

Accomplishments

Coordinated all department functions for team of 20+ employees.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.

.Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
02/2014 to 03/2015 Executive Assistant / HR-Payroll Mclane Company, Inc. | Contoocook, NH,
  • Planned travel arrangements for 6 executives and staff.Wrote reports and correspondence from dictation and handwritten notes.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.
  • Posted open positions on company and social media websites.Properly routed agreements, contracts and invoices through the signature process.Managed the day-to-day calendar for the company’s senior director.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Wrote and edited company whitepapers, emails, newsletters and web content.Developed a brand identity, including a distinctive graphic style and tone, for all company communications.
  • Evaluated advertising and promotion programs for compatibility with public relations efforts.Wrote and published human resources documents and employee guidelines.
05/2015 to Current Cashier-Front End Assistant Jostens | Shelbyville, TN,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.
  • Regularly sought opportunities to up sell and add on additional merchandise.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Assisted customers with store and product complaints.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 24%.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Processed merchandise returns and exchanges.

02/2011 to 03/2013 Administrative Assistant Washington-Heights Church | City, STATE,
  • Managed the day-to-day calendar for the company’s senior director.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
  • Managed daily office operations and maintenance of equipment.
03/2012 to 2013 Receptionist Customer Service Yvette's Hair Studio | City, STATE,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.
  • Provided prompt, courteous service to customers during heavy rush periods, an average of 10/15 transactions per hour.
  • Responsible for 100% of reception in work in Salon.
Education
Expected in 2015 to to Associate of Science | Business Administration Colorado Technical University, Colorado Springs, CO GPA: GPA: 3.4/4.0
  • Top 15% of class
  • Office Administration coursework
  • Coursework in Business, Marketing and Communications
  • Business Writing seminar

Microsoft Office Applications Certificate

Intense Research

Time Management

AR/AP


Skills

Basic Accounting

Cash handling

Professional and friendly

Careful and active listener

Strong public speaker


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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Executive Assistant / HR-Payroll
  • Cashier-Front End Assistant
  • Administrative Assistant
  • Receptionist Customer Service

Degrees

  • Associate of Science

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