Event Planner Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language].

  • Digital marketing
  • Event sales
  • Event Planning
  • Scheduling
  • Contract Review
  • Menu planning
  • Client meetings
  • Meeting planning
  • Vendor and contract negotiations
  • Budgeting
  • Sales Goals
  • Project Management
  • Time management
  • Vendor relationship management
Work History
Event Planner, 06/2020 to 12/2020
University Of MichiganAnn Arbor, MI,
  • Generated client retention by accurately organizing and executing their requests;
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised onsite team of depending on how many employees I needed, including caterers, audio-visual technicians, and facility management team.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Mentored customer service, marketing, sales and accounting teams.
Sr. Customer Service Representative, 10/2019 to 02/2020
AnixterFairburn, GA,
  • Engaged customers over phone to answer questions and address complaints.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Documented all customer accounts so if customer called back the other representatives could view notes to know what to do
First, 07/2008 to 01/2015
Firstsource SolutionsOlive Branch, MS,
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Fostered team collaboration between students through group projects for making a non-fiction book.
  • Boosted student grasp of materials with weekly tutoring sessions.
  • Used variety of assessment tools and strategies to improve instruction methods.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
  • Instituted mentoring program between [Number] and [Number]-grade students, increasing student development and enthusiasm for learning.
  • Assisted with organization and administration of standardized testing by [Action].
  • Planned, facilitated and assessed monthly staff meetings and staff development.
  • Collaborated with parents of [Type] students to increase comprehensive and long-term success.
  • Collaborated with team of faculty to develop after-school tutorial program for students in need of extra help.
  • Boosted student morale through positive reinforcement to motivate students.
  • Mentored students needing extra assistance understanding lessons or concepts.
  • Developed students' computer and technology skills through demonstrations and practice.
  • Prepared lesson plans according to assessment of student needs and learning ability.

Customer Service Representative, 05/1990 to 07/2000
Weyerhaeuser CompanyCity, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
BBA: Business Administration And Management, Expected in
Mount Vernon Nazarene University - Mount Vernon, OH
Pre-K - 3 Education Certifciate: Education, Expected in
Ashland University - Ashland, OH

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Resume Overview

School Attended
  • Mount Vernon Nazarene University
  • Ashland University
Job Titles Held:
  • Event Planner
  • Sr. Customer Service Representative
  • First
  • Customer Service Representative
  • BBA
  • Pre-K - 3 Education Certifciate